MABUWA NYENGETERAI

Customer Service Expert

Address: Dubai, 00000, UAE +642*********

Email: adyj93@r.postjobfree.com

Nationality: Zimbabwean

A hospitality expert with over 5 years of experience. I am organized, results-oriented, and have excellent communication skills. I am also adaptable, self-motivated, problem-solving, and provide excellent customer service.

PERSONAL ATTRIBUTES

Excellent Customer Service Time Management Memorizing

Team player Communication Active listening

Multitasking Can work well under

pressure

Good people

skills

WORK EXPERIENCE

Cook 2022 – Present

Viking Ocean Cruises.

Being attentive, courteous and cordial with the guests.

Preparing food items with minimum supervision as per recipes and instructions from the chief chef.

Working in various sections assigned by the executive chief, section change periodically to ensure full training and convenience to the operation.

Must be able to tasting different dishes differs and making adjustments if needed.

Cleaning workstations and equipment for different shifts. Commis Chef 2021 – 2022

Alkebulan (Afro Asian), TGP EXPO 2020, Dubai

Maintained a high level of food quality as per EXPO 2020 culinary standards whilst following menus, recipe formats and directions as outlined by the management.

Prepared in advance food, beverages and equipment needed for service.

Studied dishes and menus and updated customer service personnel frequently.

Was responsible for completing the mis en place.

Learned and recorded recipes from other members of the department.

Reported any maintenance issue to the Head Chef immediately.

Ensured EXPO 2020 regulations were adhered to such as food hygiene policies.

Helped the restaurant kitchen staff during peak hours. Commis Chef 2019 – 2021

New Ambassador Hotel (All day dinning menu)

Provided the highest and most efficient level of hospitality service to hotel guests.

Worked in the designated stations as set by the Executive Chef and/ or Sous Chef

Organized the assigned working area and efficiently put away orders.

Prepared and sold food within recommended time frames to meet guest expectations.

Was responsible for operating kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and fryers.

Cashier/ Receptionist 2018 – 2019

TM Pick n Pay, Zimbabwe

Interchanging between Till Operating and Customer Service Help desk.

Greeted customers in a polite and courteous manner, helping them navigate and assisted them on the information desk.

Reading and responding to customer emails.

Experienced with handling cash payments and credit card payments.

Answered and transferred phone calls at the help desk.

Answered guest inquiries about products.

Followed up on customer complaints.

Assisted supervisors with graphical presentations.

Maintained calendars for appointments, sorted mail, made copies, and planned team weekly meetings through graphics presentation on access using Microsoft Suits.

Balanced cash drawers by counting cash at beginning and end of work shifts.

Maintained checkout operations by following policies and procedures and reporting changes needed.

EDUCATION/ TRAINING & CERTIFICATION

Basic Food Hygiene.

Save Fast

2021

HACCP Certification

2020

Diploma in Culinary Arts and Food Safety.

Culinary Arts Academy, City & Guilds

2019

Hexco Certificate in Accounting and Computers.

Hexco, Zimbabwe

2018

REFERENCES

Cyprain Machangoh

Head Chef

Email: adyj93@r.postjobfree.com

Caroline L Teodora

HR/ Administrator

TCP International UK

Contact: +971*********

Contact this candidate