Adam Cowan

Upper Marlboro, MD *****

301-***-**** adyj8b@r.postjobfree.com

Professional Summary

I am a hard working individual with over six years in restaurant management. I am fully committed to the job and going above and beyond to exceed the guests’ expectations. I believe that exceptional service starts from the top and to achieve that I lead by example. I have a passion for training and sharing that passion with my staff. I am confident that I will be an asset to any restaurant genre with my leadership skills and love of food service. PROFESSIONAL EXPERIENCE

01/2020 – Present Rockland’s BBQ Alexandria, VA

Assistant General Manager

● Hired in as AGM.

● Manages food costs through a focus on training to limit waste in prep procedures and ensuring order accuracy.

● Maintains labor costs at or below budget goals through a combination of cross-training and flexible scheduling to ensure staffing doesn’t exceed demand.

● Has helped to increase sales nearly 100% over the past year through an increase in outside sales (food trucks and catering) and improved upselling inside the location.

● Improved secret shopper scores by increasing table touches and training staff to increase and improve their customer engagement techniques.

05/2019 to 11/2019 Red Robin Germantown, MD

Assistant General Manager

In charge of Front of the house scheduling and inventories. P and L driven and outstanding customer service 02/2016 – 10/2016 Buca di Beppo Waldorf, MD

Assistant General Manager

● Hired in as AGM.

● Managed labor costs at or below budget by monitoring demand and scheduling according to likely customer demand, along with flexibly scheduling FOH staff to maintain great service without overstaffing.

● Managed bar and FOH inventory and alcohol costs by training staff on improved pour procedures and conducting periodic pour tests to ensure proper portion control.

● Improved the store’s customer review scores by training all staff members to provide the best customer experience possible.

07/2011 to 07/2013 Lowe's Home Improvement Bowie, MD Head Cashier

Managed the front end activities by visiting customer service, return, lawn and garden and front line registers. To provide direction and support to customers and staff alike by doing overrides and communicating with receiving and departments to organize orders for pickup.

09/2010 to 05/2011 Cici's Pizza Gaithersburg, MD

Assistant Manager

Overseeing and insuring guest satisfaction by utilizing staff and company standards to insure the freshest and best quality food and atmosphere in the industry.

03/2008 to 09/2010 The Greene Turtle Prince Frederick, MD Bar Manager

Managed a 60k a week sports theme restaurant and bar, overseeing the productivity of front and back workings of the house employees. Managed food and labor costs by scheduling and ordering according to projected daily business to insure the best guest and employee experience.

08/2004 to 03/2008 Private contractor Los Angeles, CA Production Assistant, Private Contractor

Responsibilities included set building, lighting and camera assistant for union and nonunion film productions. 07/1999 to 08/2004 Damon's Grill Lexington Park, MD General Manager

1999-2004

General Manager: Managed a corporate location of a theme restaurant and bar. Developed schedules, maintained food and liquor inventories according to monthly budgeted sales. Participated in new store openings as bar and server manager and trainer. As bar manager, reduced costs from 40% to 20% in 3 months. Promoted from bar manager to general manager. In this possession I was responsible for the profit and losses of the day to day bottom line numbers of this restaurant I also hired and trained new staff and managers

EDUCATION

HS Diploma Frederick Douglass HS Upper Marlboro, MD

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