Customer Service Front Desk
Resume:
Sara Braden
Executive Assistant
Fremont, California, United States
**********@*****.***
www.linkedin.com/in/sara-braden-a4753217
SUMMARY
Accomplished Assistant with a degree in Business Administration. Actively seeking new job opportunities. WORK EXPERIENCE
April 2019-Current
Front Desk Agent
Bridgepoint at Los Altos
Los Altos, California, United States
Provide excellent customer service by assisting residents with requests as needed or find appropriate associate to assist; Monitor residents, guests, private duty attendants, visitors and/or potential job applicants coming in and out of the community and ensure proper and complete use of Resident/ Guest logs, "Resident Away" status log, private duty attendant paperwork, and job seeker forms; Answer incoming calls and ensure questions and needs are handled or directed to appropriate person; Perform administrative and clerical support tasks for community, including filing, updating rosters and distributing mail and internal communication; Maintain the confidentiality of resident information; Support the Move-In and Welcome process by entering data in a timely manner, uploading resident pictures, printing and posting documents at assigned intervals, and managing tasks through New Resident Feed.
October 2011-August 2013
Dispatcher
Mr. Rooter Plumbing
Sacramento, California, United States
Dispatched a high volume of calls to plumbing technicians; Provided excellent customer service by effectively listening; Assisting customers in high stress situations and remained professional; Generated sales by calling previous customers; Maintained a database of services and clients; Sent out accounts due; Performed office duties including faxing, mailing, monitoring delivery, ordering supplies and answering phones
September 2007-October 2008
Receptionist
HICAP Services of Northern California
Sacramento, California, United States
Answered and directed incoming calls from seniors regarding Medicare; Served as compassionate listener; Took board meeting notes; Scheduled appointments for clients at various locations; Updated customer database; Ordered supplies; Distributed mail; Sent faxes February 2005-December 2005
Receptionist
Pacific Coast Building Products
Rancho Cordova, California, United States
Organized and answered high volume 6-line phone system with 150 extensions; Routed calls to appropriate party; Assured payroll was delivered in a timely manner; Performed general office tasks including faxing, mail, package tracking
EDUCATION
2013-2015
Associate in Applied Science in Business Administration
Heald College
Roseville, California, United States
Associate in Applied Science in Business Administration Heald College - Roseville, CA
2013 to 2015
• Business Administration
SKILLS
Answering Phones Customer Service Oriented Customer Service Dispatcher Incoming Calls Phone System Administrative Assistant Front Desk Receptionist Scanning Clerical Support Correspondence Data Entry Filing MS Office Scheduling Microsoft Office Typing CERTIFICATIONS
Associate in Applied Science in Business Administration HONORS & AWARDS
Outstanding ability to serve as positive "first impression" of organization either by telephone or face LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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