Customer Service Representative

Sharie Yarbrough ** Murph Ave Hagerstown, MD *****

832-***-**** ****************@*****.***

Profile

Accomplished, professional Customer Service Representative with excellent communication (verbal/oral), organizational, time-management, and relationship-building skills. Background include:

· Interpersonal and written communication Positive, dynamic, responsible, focused

· Supervising personnel 15 years Customer Service Experience

· Staff/training and development 10-key proficiency

· Microsoft Outlook Strong problem solver

· Scheduling Multi-line phone system

Professional Experience

Hippie Junction, Hagerstown, MD August 2021 -December 2022

Operations Coordinator

· Provided direction and guidance to internal teams in order to meet target.

· Coordinated and managed the performance of employees in order to increase customer satisfaction, operational efficiency, and profit margins.

· Kept track of inventory between four locations

· In charge of day to day operations

· Professional interactions with customers, peers, which aided in the development of clear communication and active listening skills.

· Trained new hires

· Troubleshooting

FH Cann and Associates, Andover, MA July 2019 - August 2021

Customer Service Representative ll (contract position)

· provided primary customer support to internal and external customers in a fast-paced environment.

· Entered data into the [Software] system, including payments, account information, and call logs.

· effectively responded to customer requests via phone, email, as well as answer questions and inquiries.

· Entered customer interaction details into Excel to track requests, document problems, and record solution offered.

· Answered an average of 65 to 70 calls, and emails per day. Answered calls promptly to avoid long wait times.

· Troubleshooting

CSL Plasma, Hagerstown, MD April 2016 – June 2019

Phlebotomist

· Determined donor eligibility by conducting screenings, interviewing potential donors, and obtaining medical histories.

· Performed venipuncture and other CT procedures.

· Gathered tourniquets, needles, and blood collection devices to prepare work trays.

· Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect plasma samples.

· Spoke with patient in order to obtain information for lab records, as well as to alleviate fear or anxiety and maximize cooperation.

· Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines.

· Entered patient information and results into the system using Medisoft.

· Labeled patients vacutainer correctly with the patient’s name, date, and time of collection.

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