Substance Abuse Mental Health store manager, sales, marketing
Resume:
Bobbi Pennock
Clinton, IA *2732
*****.********@*****.***
Work Experience
Store Manager
Sukkar & Sons Cricket Wireless - Clinton, IA
July 2020 to current
·in charge of all store operations
·mange and hire staff
·provide excellent customer care
·order phones and inventory
·complete audits and store deposits
Substance Abuse Counselor/Assistant Manager
ASAC/ Hightower Place - Clinton, IA
July 2018 to April 2020
• Manage and over see Halfway House Substance Abuse Treatment program for woman and children
• Facilitate and teach many recovery based groups
• Provide substance abuse counseling and case management services
• assist patients in maintaining sobriety while preparing them to transition to independent living.
• Assist with finding “good fit” employment and assist with overcoming internal and external barriers
to success
• collaborate with all community resources that can assist and provide on going supports to the patient
as they prepare to transition to independent living
• maintain clinical documentation, assessments, treatment plans and ASAM reviews and submit to insurance companies deadlines
Director of Social Services
EAGLE POINT NURSING & REHABILITATION - Clinton, IA
March 2016 to June 2018
•part of management team: QA, investigate abuse allegations, communicate and train staff
individually based on resident needs
• responsible for all Social Service Assessments and MDS
•responsible for care planing on new residents and quarterly on current residents
•behavior intervention with resident
•staff training on behavior management
•responsible for all admission and discharge
•other responsibilities as they arise
Case Worker II-Behavioral Health Intervention Services
Bethany for Children and Families - Clinton, IA
June 2012 to October 2014
·Formulated preliminary and tentative assessments of clients' mental health needs to develop appropriate treatment plans
• Managed a workload involving accountable decision making in a structured and timely manner
• Maintained confidential case records by submitting reports using statistical and qualitative data in
accordance with agency and statutory expectations
• Collaborated with both local and regional resources to effectively meet the individuals needs
• Actively marketed our services to promote community awareness
• Developed and fostered relationships with key referral sources in Clinton and Jackson Counties
Program Supervisor
Lutheran Services in Iowa - Clinton, IA
September 2005 to October 2011
·Successfully secured largest grant program in our constituency
• Developed and maintained balanced budget for Crisis Intervention Program
• Supervised and supported team to maintain consistency within caseloads
• Maintained around the clock availability for volatile situations
• Facilitated Family Team Meetings
• Hired and retained qualified staff for the Crisis Intervention Program
Case Manager
• Provided casework for families involved with the Department of Human Services
• Managed Mental Health Waiver Program which provided skill building to children diagnosed with severe emotional disorders
• Assertively enhanced the Tracking and Monitoring Program which was contracted with Juvenile Court Services
• Testified in court using my frontline experience in relation to each case
Child and Victim Advocate
YWCA Domestic Violence/Sexual Assault Resource Center - Clinton, IA
May 2003 to July 2006
·Responsible for the development, implementation and coordination of children's services and parent education
• Supervise shelter and transitional housing for abused woman and children
• Counsel and advise abused women
Education
Youth Education Volunteer
Leadership Academy Graduate
2003 to 2006
BSW in Social Justice and Psychology
Ashford University - Clinton, IA
August 2000 to June 2004
Skills
• Familiarity will all agencies in Clinton, Jackson County, great relationships with community based sevices, ability to work out independently and as a team (10+ years)
• Versitile in many social service areas
• Time Management
• Many oongoing trainings and CEU's related to Social Services
• CPR Certified
• Documentation
• Management
• problem solving
Awards
Employee of the year
January 2012
I was awarded employee of the year for Lutheran Services in Iowas Clinton/Jackson county. I was presented this award over 50+ employees for my dedication to the agency and my personal job duties.
Certifications and Licenses
Certified Family Team Meeting Facilitator, certified MANDT trainer, CPR
certified, licensed drug tester
Groups
Substance Abuse coalition, CSA, CRUSH Initiative, CPPC, DV/SA Coalition
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