Customer Service Social Media
Resume:
A B O U T M E
KYLIE TRIMBLE
CUSTOMER SERVICE PROFESSIONAL / SOCIAL MEDIA SPECIALIST
Objective
Remote customer service rock star with a background in social media management. Looking to move into a role that utilizes my skill set and allows for growth.
Experience
Customer Service Representative - Parts Support
May 2018 - Current
●Provide technical support for customer issues and escalate when needed.
●Act as a liaison between the Regional Sales Manager, internal departments and customers.
●Provide customer service via phone & email for parts orders, quotes and warranty requests.
●Act as direct contact for special handling customer assignments and process their orders per their company requirements.
Customer Service Agent - Live Chat
June 2019 – Aug 2020
●Provide customer support via live chat, sms, calls, social media and email.
●Process orders and resolve issues according to procedure.
●Assist with other duties and projects as needed.
Subscription Management Support / Customer Service Agent
March 2016 – April 2018
●Troubleshoot and provide customer support about registration, licensing, account management and other services.
●Cross-trained to support other departments.
●Activate subscriptions and provide customer support for account set up.
●Assisted in training new CS agents as well as subscription management advocates for multiple training groups.
●Resolve customer service requests via phone and email.
STAFFING COORDINATOR
May 2018 - Current
●Responsible for recruiting, screening and payroll.
●Worked with clients to determine staffing needs.
●Completed site visits to check in with clients and employees
●Managed social media presence for office.
●Assisted employees in solving their issues related to payroll, performance reviews, promotions, employment relations, work environment, and HR regulations and policies.
●Completed background checks, supervised new hire orientations and maintained confidential employee
●records and reports.
SOCIAL MEDIA REPRESENTATIVE
Aug 2014 – Oct 2015
●Collaborated with IT to plan, develop and implement the use of social media in customer service, including testing and training others to use Zopim/Zendesk live chat.
●Responded to customer interactions via social media while maintaining the voice of the company.
●Utilized multiple forms of customer contact including Facebook, Zopim/Zendesk, Twitter (via Hootsuite) as well as traditional emails and phone calls.
●Assisted in creating training for the social media team. As well as assisting in training of CS agents and social media representatives.
●Completed daily audits of new sales on company website to ensure quality and accuracy.
●Partnered with other departments to resolve customer service issues.
Skills
I have over 5 years’ experience working remotely and look forward to continuing in that type of role.
C O N T A C T
***********@*****.***
Linkedin.com/in/kylie89
Ashville, Ohio
E D u c a t i o n
kaplan university
BA Communications
2016
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