A B O U T M E

KYLIE TRIMBLE

CUSTOMER SERVICE PROFESSIONAL / SOCIAL MEDIA SPECIALIST

Objective

Remote customer service rock star with a background in social media management. Looking to move into a role that utilizes my skill set and allows for growth.

Experience

Customer Service Representative - Parts Support

May 2018 - Current

●Provide technical support for customer issues and escalate when needed.

●Act as a liaison between the Regional Sales Manager, internal departments and customers.

●Provide customer service via phone & email for parts orders, quotes and warranty requests.

●Act as direct contact for special handling customer assignments and process their orders per their company requirements.

Customer Service Agent - Live Chat

June 2019 – Aug 2020

●Provide customer support via live chat, sms, calls, social media and email.

●Process orders and resolve issues according to procedure.

●Assist with other duties and projects as needed.

Subscription Management Support / Customer Service Agent

March 2016 – April 2018

●Troubleshoot and provide customer support about registration, licensing, account management and other services.

●Cross-trained to support other departments.

●Activate subscriptions and provide customer support for account set up.

●Assisted in training new CS agents as well as subscription management advocates for multiple training groups.

●Resolve customer service requests via phone and email.

STAFFING COORDINATOR

May 2018 - Current

●Responsible for recruiting, screening and payroll.

●Worked with clients to determine staffing needs.

●Completed site visits to check in with clients and employees

●Managed social media presence for office.

●Assisted employees in solving their issues related to payroll, performance reviews, promotions, employment relations, work environment, and HR regulations and policies.

●Completed background checks, supervised new hire orientations and maintained confidential employee

●records and reports.

SOCIAL MEDIA REPRESENTATIVE

Aug 2014 – Oct 2015

●Collaborated with IT to plan, develop and implement the use of social media in customer service, including testing and training others to use Zopim/Zendesk live chat.

●Responded to customer interactions via social media while maintaining the voice of the company.

●Utilized multiple forms of customer contact including Facebook, Zopim/Zendesk, Twitter (via Hootsuite) as well as traditional emails and phone calls.

●Assisted in creating training for the social media team. As well as assisting in training of CS agents and social media representatives.

●Completed daily audits of new sales on company website to ensure quality and accuracy.

●Partnered with other departments to resolve customer service issues.

Skills

I have over 5 years’ experience working remotely and look forward to continuing in that type of role.

C O N T A C T

adyj6p@r.postjobfree.com

740-***-****

Linkedin.com/in/kylie89

Ashville, Ohio

E D u c a t i o n

kaplan university

BA Communications

2016

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