Customer Service Representative
Resume:
Deborah Collins
adyj6b@r.postjobfree.com
Ability Summary
Ability to learn new processes and have been trained to provide the best leadership quality. In my past job, I gained various skills and knowledge when working in manufacturing, shipping and the receiving department. Shortly after that I was promoted into safety department for several years. I performed safety training and wrote policies along with controlling safety equipment. I gained the ability to learn and work on computers, all programs, SAP, word and input orders. I have always worked well when it comes to collaborating with others and problem-solving. I also provided assistance with coordination of plant events for employees. Through my work experience I have obtained knowledge with various departments and have been applied special skills sets that make me a qualified candidate.
Work Experience:
Inside Sales Customer Service Representative 2010-2023
3A Composites USA Statesville, NC
Input client orders and cross checked inventory to assure the material availability.
Navigated and worked closely with various company systems such as: SAP, Esker system, Microsoft, Excel Spreadsheets, phone systems and etc.
Researched the most affordable shipping rates for clients and coordinated shipments and deliveries.
Worked with the process of filing claims when any issues occurred regarding client orders.
Safety Champion 2007-2010
3A Composites USA Statesville, NC
Organized frequent safety meetings and provided the facilitation to ensure safety precautions where being followed and to discuss the proper use of PPE.
Obtained certification with OSHA, and Star while maintaining all labels for MSDS in accordance to all safety laws and regulations.
Recognized within the company for outstanding safety achievements within the plant.
Provided the paperwork necessary and the process of the plant obtaining the FSC certification.
Manufacturing / Shipping Associate 1987-2007
3A Composites USA Statesville, NC
Operated various machinery within the company while following the companies safety protocols and procedures.
Measured the materials to assure the correct size and amount was accurate before packing.
Loaded and Unloaded company trucks assuring the orders and bill of ladings matched accordingly.
Assessed all orders prepared for shipment looking for any defects before reaching clients to provide the best service and satisfaction.
Military History:
Petty Officer, U.S. Navy, Norfolk Virginia
Education: Certifications:
Associates in General Technology, Belford University First Aid Responder
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