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Maria A. Palamara

adyj5x@r.postjobfree.com

**** **** **** ************ **.

Cincinnati, OH 45245

484-***-****

Experience

Operation Support Representative August 2020 to Present Tata Consultancy Services (Remote)

My current position deals with the handling/processing of new hire onboarding systems access and equipment distribution, including trouble shooting issues with damaged equipment and systems access. I also regularly attend start-up meetings to assist trainers during new hires’ first week. Achievements:

Ø Submitted over 15,000 tickets for access requests for new hire training between 2022-2023 Ø Assisted in the creation of an accessible and effective method of tracking new hire information within shared excel.

Ø Earned a position on the “Top Learners” list for Tata employees multiple times between 2020-2023, earning “Guru” badge in iEvolve with over 9,000 learning points, and more than 1,000 courses completed.

Senior Process Associate & Workflow Specialist April 2018 to August 2020 Tata Consultancy Services (Remote)

This with Tata Consultancy Services consisted primarily of developing a web-based course curriculum for new hires and delivering in-person and virtual training sessions. Additionally, I evaluated the effectiveness of learning programs and the transfer of knowledge. Other responsibilities included process improvement, employee Engagement, mentoring, learning zone coach; Floor Support; Conflict Resolution Specialist; Escalation Call Backs; User Experience; User Interface; Developed Internal Website. Achievements:

Ø Co-developed an employee communications and engagement internet site for Transamerica and successfully transitioned it over to TCS.

Senior Process Associate & Workflow Specialist May 2013 to April 2018 Transamerica (Exton, PA)

While I began my career at Transamerica as a Monumental Life claims representative, I also spent time as a licensed insurance agent. My tasks within these positions primarily consisted of working in a call center environment to service customers with both existing insurance products, as well as the sale of new policies. For the past several years, however, I have dealt with the training of new hires and the development of web content to improve internal communication. In addition, much of my current position consists of developing a web-based course curriculum for new hires, as well as delivering in-person and virtual training sessions and evaluating the effectiveness of learning programs and the transfer of knowledge. Other responsibilities have included process 2

improvement, employee Engagement, mentoring, learning zone coach; Floor Support; Conflict Resolution Specialist; Escalation Call Backs; User Experience; User Interface; Developed Internal Website. Achievements:

Ø Was chosen to participate in several Aegon Hackathons to showcase various health and wellness applications I created.

Ø Was appointed a “learning zone coach,” because of exemplary customer service skills. Ø Obtained my Pennsylvania State Insurance License for life and health. Ø Earned an award for achieving “platinum sales.”

Skills

- Critical thinking, problem solving, creativity, leadership, public speaking, interpersonal communication, social media, claims handling and management, program navigation, and event coordinating.

- Technical: Microsoft Office (Word, Excel, OneNote, Teams, Expressions, and PowerPoint), HTML, CSS, JavaScript, Adobe Enterprise Suite, WordPress, SDL Tridion, Microsoft Expression Web, Macintosh Office Suite, Microsoft Visual Studio, SharePoint, Logic Pro Software, Visio, Auto CAD, JIRA Education

Bachelor of Science in Marketing (2012)

Art Institute of Philadelphia (Philadelphia, PA)

• Marketing with a focus on web and graphic design. Completed two internships prior to graduation. Produced fashion shows, planned store events, completed merchandising projects, worked and attended industry trade shows.

Volunteer Service

Oscar de la Renta (Fall of 2010)

• Prepared the design house for Bridal Market Week, styled models for photo shoots, assisted in stage setups for show, and organized luncheon for department store buyer. Phasion Phest (Fall of 2010)

• Ushered guests to their seats and dressed models for runway.

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