Customer Service/ Administrative/Office Assistant
Resume:
Stacey Prescott
Customer Service Specialist/
Administrative/Office Assistant
I adhere to all Business necessary
needs
Panama City, Florida, United States
******************@*****.***
SUMMARY
I have excellent customer skills, and I am pleasant, efficient, and a team player.
I am dedicated and loyal, and I do what it takes to keep my team motivated.
WORK EXPERIENCE
July 2021-August 2022
Customer Service Specialist
National Seating & Mobility, Inc.
Lynn Haven, Florida, United States
I was responsible for scheduling the Technicians to do repairs on mobility equipment as well as delivering new equipment. I was responsible for incoming calls handling all office duties faxes, emails, etc.
November 2016-February 2020
Customer Service Representative Specialist
Maximus
Lynn Haven, Florida, United States
Evaluated customer account information to assess current issues and determine potential
solutions.
● Upheld privacy and security requirements established by Health Care agencies.
● Set up and activate customer accounts to resolve income and Data Matching issues.
● Answered phone calls to resolve problems with customer issues efficiently.
● Escalated customer's tax issues, and income issues and resolved problems transferred to me. ● Worked with multiple Health Insurance representatives to address customer needs.
● Assisted multiple customers each day with Health Care. Gov questions.
● Mentored front-of-house personnel on company policies, customer service techniques, and professional communication.
● Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. ● Handled escalated customer complaints to provide full resolutions and promote loyalty.
● Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
January 2015-September 2015
Office/ Administrative Assistant
Panama Investments
Panama City, Florida, United States
I answered calls, scheduled appointments, set up Meetings
I basically ran the office it was an Investment Reality office. I set up appointments, scheduled tours advised the Investors on and off the properties.
Parkway Animal Hospital Front Desk Receptionist/Veterinary Assistant Panama
City, FL 11/2013 to 01/2014
Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process. Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues. Managed all front desk operations for a busy high-volume Veterinary office.
Scheduled appointments for surgeries and procedures.
Worked hand in hand with the Doctor when needed.
Solved minor customer issues and escalated major problems immediately to the Veterinarian.
January 2013-June 2013
Front Desk Receptionist
H & R Block
Lynn Haven, Florida, United States
● Greeted and welcomed customers when entering the office.
● Handled payment processing duties and provided customers with receipts and proper bills and changes. ● Worked with tax preparers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction. ● Managed all front desk operations for busy high-volume offices.
● Transmitted information or documents to customers, using a computer.
● Coordinated front desk operations and diligently helped all in-person visitors and callers with appointments and knowledgeable assistance.
June 1995-February 2005
Secretary/ Office Receptionist
R & M Concrete Llc
United States
This Company was owned by my Daddy. We employed around 25
employees, which consist of 5 crews. I singlehanded ran the office. I scheduled the jobs and ordered Concrete. My responsibility was to make sure the concrete was waiting on the job site for workers. I also Paid and collected bills. The only thing my dad did was bid and price the jobs.
EDUCATION
2023-Current
B.A. in Business
University of Phoenix
United States
• Business Marketing and Marketing Management
Currently attending Graduation date March 2026
-Current
Diploma
AD Harris High School Graduated June 06, 1992
Panama City, Florida, United States
Academic Diploma, AD Harris High School, Panama City, FL
SKILLS
Customer Accounts Satisfaction Safety Procedures Quality Control Concrete Front Desk Office Assistant Receptionist Secretary Customer Service Oriented Customer Service Incoming Calls Food Safety Operations HR Retail Sales Team Player
Customer Relations, Phone Educate, all office duties, and responsibilities.
LANGUAGES
English - Intermediate
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