Customer Service Patient Access

Pamela Jonette Wall “Jonette”

Contact

*** ******** *** ************ ** 30120

***- ***- ****

******.****@********.***

Patient Experience Coordinator

Excited to have the potential opportunity to use my passion and experience in customer service and serving our community with quality care.

Education-

North Cobb High School

Cobb Adult E

Marietta Cobb Vocational-Marietta Ga-Master Cosmetologist

Kennesaw State University-Kennesaw Ga-College of Continuing Education-Medical Office Assistant Certification-NHA

Piedmont Cartersville Medical

2-2017

ER Registration- Patient Access

EPIC-computer program

Meditech -computer program

Working with patients to collect demographics and insurance. Building a rapport with all clinical staff.

Advocating for our Patient’s needs.

Being a part of a team.

Building a working relationship with supervision.

Multitasking with other departments.

(I have received multiple acknowledgements for customer service. I have had several patient responses to my superiors for my care and concern and professionalism. I have received a letter of acknowledgement from a clinical staff colleague. I have been awarded Patient Access Best Customer Service Award several times.

2012-2017

Independent Stylist • Master Cosmetologist • Main Street Salon

Customer service, Consulting, Scheduling, Inventory.

1995-2005

Perfect Image Salon-Master Stylist

Customer service, Scheduling, Consult

Customer Service

Communication

I am a people person who is passionate about listening to and serving others. I consider myself to be an unbiased, compassionate, and giving of my time individual. I enjoy learning and finding resolutions that will benefit the quality of care and the quality of our work space. I believe in building a rapport with all staff in that we can benefit with one another. I enjoy the diversity that the Healthcare environment brings and am always willing to advocate for other’s needs.

Leadership

I have sat on and served as President of a Recovery Board here in Bartow County and continue to serve with our RCOs, individuals and family members for those who struggle with substance abuse and mental health issues.

References

Amanda Owens-Patient Access ********-******.*****@********.***-706-676=8253

Pam Jones-Patient Access **********-***.*****@********.***-770-***-****

Lauren Collins-ER Registration Piedmont Cartersville *******-******.*******@********.***-678-***-****

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