Owner Operator Customer Service

Summary

Multi-talented Owner/Operator with **+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Dedicated and hardworking Owner/Operator able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position. Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Articulate Owner/Operator driven to succeed. Strategic planning and client relationship management expert. Skills

Ethical business standards

Loan application processing

Brand development

Sales & Finance

Inventory Management

Recon Management

Purchase Inventory

Trade in appraisals & values

CUDL, Dealer Socket & Dealer Track

Assessing loan qualification

Borrower financial assessment

Mortgage program recommendations

Loan process advice

DMS & CRM Management

Debt and credit management

Customer service-focused

Financial planning expert

Employee Management

Experience

OWNER/OPERATOR 07/2020 to 07/2023

Rennsport Performance - Phoenix, AZ

Calculated net income and adjusted strategies to increase income and bottom-line profits. Created business plan, established processes and directed operations to offer quality products and services to customers.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions. Monitored market conditions to set accurate pricing structures and take advantage of emerging trends. Calculated monthly sales tax reports, payroll, income statements, and balance sheets. Managed three used car dealerships along with day to day operations and twenty employees. Held weekly sales meetings to change strategies to increase sales and goals. Tex Taylor

Peoria, AZ 85383 C: 602-***-**** E: adyj52@r.postjobfree.com FINANCE MANAGER 01/2020 to 06/2020

Peoria Nissan - Peoria, AZ

Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations

Greeting Customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership Setting and achieving targeted sales goals

Highly detail-oriented and organized

Establish and maintain strong relations with our lenders OWNER/OPERATOR 10/2009 to 11/2019

Taylor Auto Sales - Phoenix, AZ

Calculated net income and adjusted strategies to increase income and bottom-line profits. Created business plan, established processes and directed operations to offer quality products and services to customers.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions. Monitored market conditions to set accurate pricing structures and take advantage of emerging trends. Calculated monthly sales tax reports, payroll, income statements, and balance sheets. Managed three used car dealerships along with day to day operations and twenty employees. Held weekly sales meetings to change strategies to increase sales and goals. MORTGAGE BROKER 06/2005 to 08/2009

Artisan Mortgage - Phoenix, AZ

Built business base by word of mouth as result of maintaining positive relationships with former borrowers. Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.

Analyzed financial data such as credit and personal finances to ascertain clients' home loan qualification. Employed marketing techniques such as advertising and networking to expand book of business. Offered assistance and coaching to other mortgage brokers to help develop new business. Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification. Clarified all details in regard to the mortgage loan process so that the borrower was well-educated. Effectively managed multiple client relationships. Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports. Performed daily maintenance of loan applicant database. Education and Training

• Maricopa Community Colleges - Glendale Community College - Glendale, AZ Business Associate Degree

• Business Management, 2000

• Berkshire Hathaway Automotive F & I Academy, 2020

Contact this candidate