LASONJA PAYNE

Richmond, Virginia

adyj44@r.postjobfree.com www.linkedin.com/in/lasonja-payne

summary

A driven and detail-oriented information technology manager, with extensive experience in risk, data, quality, project and program management, mobile solutions and enterprise data warehouse. Oversees software/hardware configuration and change management for gate reviews and production releases. Possesses additional strengths in ERP systems, inventory, capacity management and financial analysis. Organize and facilitate agile activities and ceremonies. A team player, with excellent communication and presentation skills, adept at establishing standards, project tasks, program dashboards and dependencies to deliver on business objectives. An analytical problem-solver, who contributes to the ongoing success of a company.

Risk Management Marketing Support Planning and Development

Inventory Management Cost and Finance Control Time Management

Configuration Management Quality Management (Control and Assurance)

Team-Building Vendor Management Data Management

Change Management Portfolio Management Development & Agile Methodologies

certification

Six Sigma Black Belt, Institute of Industrial Engineers (IIE)

Scrum Master Certification (CSM/SMC), Scrum Study

technical skills

Languages: SAP, SQL, XML, .NET, Java, Tivoli, FileNet, Batch, JCL

Platforms: Client Server, SAP, SQL Server, AIX, Kronos, SISS, SASS, SSRS, Data Networks (WAN, LAN), Open Systems, AWS, PeopleSoft, WebSphere, Project Server, Siebel, Network Storage, .NET, IBM Operating Systems and Servers, Portals, UNIX, Citrix, Windows

Applications: ERP, CRM, JAD, RAD, Intellectual Capital, ShareCenter, SharePoint, Scrum, ITIL, SAP, Minitab, BusinessObjects, Kronos, SISS, VISO, SASS, SSRS, S4IF, Innotas, Microsoft Office Suite, Tomcat, EVMS, Solution Manager (SolMan), Brio, Risk Radar, ROMS, PeopleSoft, BusinessObjects (Webi, Universe, Xcelius), Erwin, Cubes, Stage, TFS Visual Studio, Siebel, SQL Assist, Ab Initio, Lotus Suite, MS-Project, Primavera, Clarity, Informatica, Content Manager, Crystal, Tivoli, FileNet, Cognos, Object-Oriented, IMS, COBOL, SMS, BMC, Batch, JCL, Tivoli, TIBCO, VSAM, TCP, ISPF, TSO, TIBCO, WebMethod

Databases: Oracle, DB2, SQL Server, Content Manager, SQL, QMF, OLAP, Intelligent Miner, Data Warehouse, Sybase, Informix, Rational, Data Mart, ODS and Data (Modeling, Mapping, Integration, Mining)

Tools: Case Tools, Minitab, Risk Radar, ROMS, BusinessObjects (Webi, Universe, Xcelius), Intellectual Capital, ShareCenter, Scrum, ITIL, ServiceNow, Service Desk, Kronos, VISO, BAP, Innotas, Methodologies (Agile, SDLC, Kanban, Waterfall), Clarity, Informatica, Confluence, Nebula, Jira, DataWise, RALLY, HPALM, DAPTiV

experience

Contractor: HCL Cynet Systems (AARP), Washington, D.C., 2021 - Current Infrastructure Service Delivery Manager

Provide end to end IT support services to the business community ensuring that all requirements are met within agreed service targets (SLA & KPI)

Ensure smooth operation of agile processes and activities, and responsible for facilitating daily stand-ups, prioritizations, reviews, retrospectives, release planning, and product backlog refinement sessions.

Handle a team of 30-40 resources and remote team with working knowledge/understanding of Datacenter compute, AWS cloud, Windows OS, VMware, LINUX, Database, storage etc.

Work closely with the Sales team and participate in pre-sales activities, SLA’s and Audits that include solution development and presentations to customers.

Provide Customer management, drive Monthly/Quarterly/Half-Yearly and Annual BU meetings.

Ensured processes executed follow industry best practice (ITIL) and manage Governance.

Perform gap analysis for Region and identify risks and issues with stakeholders. Represent Change Management in the CAB meetings

Ensure that technical system support services are delivered consistently to all sites in; region and BU; ensure all services delivered adhere to SLA and KPI’s.

Responsible for the Infra Service Towers assigned by the line manager.

Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.

Responsible for employees training, mentoring and performance management of direct reports. Required to manage resources (staff, suppliers, and hardware & software) in a cost-effective manner, identifying opportunities for cost reduction.

Managed/Responsible for operational cost/budgets and pursuing of cost savings.

ICMA-RC, Washington, D.C., 2019-2020 eBusiness Delivery, Manager

Oversaw project and program management for new development, maintenance and support activities for applications and technologies used throughout organization. Led sustainment efforts (support, development, testing, implementation) of complex application components and custom integration solutions, including interfaces, functions and features, with focus on streamlining and standardizing through continuous improvement. Provided project management and technical expertise to deliver efficient application deployments and support, ensuring adherence to all business, compliance, security and regulatory requirements. Utilized Agile, Kanban and Waterfall methodologies, as well as hybrid approach, based on project needs. Worked on multiple projects simultaneously while collaborating with peers, senior management and business partners to meet scope and deadline.

Led disciplined project management planning and execution, including defining goals and priorities, assigning tasks and monitoring work effort (analysis, design and documentation, implementation, test, delivery).

Oversaw vendor management with disciplined evaluation and selection of applications and services in conjunction with IT architecture, strategy and business requirements, and monitoring of vendor activities with respect to project and service delivery. Maintain and for provide deployment multiple clients via ServiceNow, Rally and HPALM.

Led team utilizing Data analytics, Data Warehousing, Vulnerability Management, AWS/Cloud migrations

Contractor for CAPITAL ONE (KellyMitchell), Richmond, Virginia, 2018-2019 Risk Program Manager II

Led risk data analysis, coordination and projects’ completeness for data transformation. Oversaw all aspects of projects for risk- readiness advising, data risk framework, enterprise data management metrics, and consumer and producer Conditions of Satisfaction (COS) for project deployment. Set deadlines, assigned responsibilities and identified pain points, as well as monitored and summarized progress of projects. Built and maintained working relationships with team members, vendors, Lines of Business (LOB) and departments. Prepared project metrics and status reports for upper management. Determined workstream requirements, ensuring completion of deadlines.

Moved legacy Teradata, DDE and ECE systems to AWS Cloud through DevOps and tracking of multiple workstreams, including attestation validation.

Produced processes in a regulated financial-audit environment.

Utilized Jira, ServiceNow and Confluence tools for Agile and information repositories.

NORTHROP GRUMMAN, Richmond, Virginia, 2013-2018 Risk Manager

Provided EVM and risk metrics, based on risk responses, Basis of Estimates (BOEs) and reserves (management and contingency). Documented compliance requirements, identified risks and issues within processes and procedures, and provided recommendations, tracking and migration strategies, including effort estimation, scheduling and cost analysis for GCSS-Army Agile project.

Created and maintained non-existing risk documents (charter and plan), including new financial risk board and charter. Redefined risk register reporting and matrix, based on impact, probability and BOE, enabling financial analysis of Management Reserve (MR) and Contingency Reserve (CR) preparation and resolution.

Supported and maintained risk-associated tools for risk automation, managing and executing internal and external and financial risk boards with government for risk and opportunity and issue.

Provided training for 20 senior managers and new users on risk tools and processes.

Provided recommendations, tracking and migration strategies, including word effort, estimation, scheduling and cost analysis for GCSS-Army hybrid Agile project.

Supported and maintained cyber-security and data analytics environments via industry standards (NIST, ITIL, RFM, ISO)

Project/Data Manager

Directed multiple teams as technical project manager of Virginia Information Technologies Agency (VITA) VMAX and jump server (Citrix) projects, with total budget of $3,900,000. Monitored and accessed incident tickets to resources via the VSM platform through ITIL structure and asset management. Oversaw teams in translating business needs, SLA, software and hardware installation, integration, mapping, reporting, modeling and performance on Windows, SAN, and UNIX and Linux platforms for project deployment.

Performed data analytics, administration, services (reporting, integration, analysis and governance), data replication and modeling for data improvement.

Planned and prepared schedules for all independent projects for input into Integrated Master Schedule (IMS). Developed program plans for government sponsors, based on internal controls (regulatory compliance) acquisition processes, including standards and work packages for Earned Value Management System (EVMS) quantitative status reports.

Quality Engineer/Manager

Provided SAP ERP quality management with objective oversight of products and processes, ensuring requirements conformance and establishing quality and audit plans, standards, and procedures for product deployment. Collaborated with stakeholders, upper management and development teams in improving stability and availability of systems and services.

Managed team in maintaining processes and procedures, troubleshooting, trend analysis and document support for help desk problem resolutions for SAP, IAVA and Java code, desktop publishing, server base applications and various scripts.

Oversaw software configuration and change management for gate reviews and production releases.

Wrote Capstone Test Plan document, test improvement processes and procedures.

Identified reviewer bottlenecks, improving peer reports by 20% by generating quality statistical analysis for peer-review metrics. Utilized Jira, ServiceNow and Confluence tools for Agile and information repositories

Contractor for CFA INSTITUTE (TEKsystems), Charlottesville, Virginia, 2013 Technical Project Manager

Managed three complex projects (Agile and Kanban) with teams of up to ten, whose members were dispersed internationally from design and development to production, delivering before deadline and under budget. Leveraged Siebel, SharePoint, Webi, BizTalk and EdgePoint interfacing. Delivered projects for tax software with budget of $650,000, examination, assessment and content management with budget of $160,000 and eBook and publishing project with $30,000 budget.

Maintained accurate budget-tracking, EVM, risk mitigation and issue resolution through effective communications.

Created accurate Rough Order of Magnitude (ROM) estimates for client use in baselining financial projections.

Contractor for PERFORMANCE FOOD GROUP/PFG) (Apex Systems), Richmond, Virginia, 2012-2013

Project Manager, Business Intelligence and Data Warehouse

Translated business needs, data-modeling, data-integration and data-mapping, using Informatica, SSIS, ETL, reporting and performance tools. Managed infrastructure for Cognos, including new reporting strategies, metadata policies and artifacts, as well as data marts and cubes. Enabled report generation, using Cognos and SSRS related to transportation, sales, assets and inventory, financial performance and procurement.

Contractor for CAPITAL ONE (S3), Richmond, Virginia, 2011-2012 Project Manager, Business Intelligence and Data Warehouse

Translated business needs and executed configuration, data-modeling, data-integration and data-mapping, using ETL, risk, modeling and performance tools. Managed and served as scrum master for Agile SAP Smart Teradata data warehouse project team (local and remote) of 24 members with $2,500,000 budget. Handled financial analysis for retail banking branches throughout U.S., providing reports and dashboards with data checkpoint links to banking enterprise (loans, mortgage, cards, lending).

education

GEORGE WASHINGTON UNIVERSITY, Washington, D.C.

M.S., Project Management

JACKSON STATE UNIVERSITY, Jackson, Mississippi

B.S., Computer Science

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