DAWN M. FRYDL

*** ***** *****, **********, ** ***09

Cell 302-***-****

Email: adyj3c@r.postjobfree.com

PROFILE

A highly motivated, experienced, personable business professional in the financial, technology, customer services, consulting industries, retail, restaurant and merchandising experience. Flexible and results-oriented, focused leader with extensive experience managing complex projects and initiatives. Subject-matter expertise includes Fraud analysis, Fraud Risk, Fraud prevention, Fraud detection, Loan operations as well as Customer service. Proven ability in training, facilitation, and collaboration. Ability to communicate complex ideas in understandable language for various audiences. Proven track record in creating cost- effective solutions while developing people resources, mitigating company risk, and managing performance. Demonstrated flexibility to assist with sustained business growth in any dynamic, fast-paced environments. AREAS OF EXPERTISE

Customer Service Retail/Restaurant Merchandising

Fraud Analyst Fraud Prevention Analytical / Logical Compliance Process Improvement Collections / Loss Mitigation Quality Assurance & Quality Control (QA/QC) Risk Management Vendor Management Leadership Development / Talent Assessment Training and Facilitation Loan Operations

CORE COMPETENCIES

Expansive financial industry experience in diverse businesses, including: Fraud, customer marketing, customer service, and consumer banking.

Highly proficient Fraud analyst capable and competent in overseeing large, complex initiatives in cross-functional and multi-channel businesses. Strong analytical presence with ability to solve problems, make decisions, and strategically direct the business.

Strong Customer Service experience and knowledge

Strong communication skills that build partnerships and influence decision-makers.

Third party expertise in vendor and supplier

management oversight. Effectively balanced costs, revenue, performance, and governance.

Strong risk management capabilities with

understanding of ever-changing financial institution government regulations and adherence requirements for the OCC, CFPB, and other outside influences.

RELEVANT SKILLS AND PROFICIENCY

Systems/ Applications:

Proficient/Familiarity in OMNI

Proficiency / Familiarity with SAP, TSYS and most Bank of America applications

SharePoint, Discovery, Zoom, Teams

Proficient with Microsoft Office: Outlook, Word, Excel, PowerPoint, Project, Adobe VOLUNTEER, COMMUNITY, AND EXTRACURRICULAR ACTIVITIES

Take Steps for Crohn’s and Colitis since 2019 – individually raised over $15,000 for Pancreatic Cancer research through walk fundraising efforts

Doggone Happy Animal Rescue, Harrington, DE – socialization with rescue animals and collection of donated items for animals

Dawn M. Frydl

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PROFESSIONAL EXPERIENCE

Hallmark

Retail Merchandiser/ Customer Sales Associate 2016 – 2023 In charge of store inventory and product placement for Hallmark LLC, Northeast division. I oversaw producing store sales by providing point-of-purchase and shelf management services. I determined priorities of product promotions, new products, and price changes. Ensured strong customer relations by visiting with store managers, department managers, and employees. I also answered questions, responding to special requests. One key daily component that I performed was a daily scan of inventory and then restocked shelves with product from inventory, observing inventory levels, reordered when levels appear low, and arranging for return and credit for damaged products. I also needed to ensure that special promotions (seasonal) are properly displayed for movement by setting-up displays at aisle ends, checking daily on said promotions, observed customer reaction to these and forwarding observations to management, and removed product at end of scheduled period. Finally, I maintained quality results by following and enforcing standards while adhering to the companies Loss Prevention protocol. JJ Keller 2023 – Present

Service Operations Specialist II

Audit CDL and non CDL driver files for Compliance. Audit files to match compliant again local, state and federal regulations. Identify discrepancies, check systems for pertinent information, and enter information into applicable systems. Maintain knowledge of the applicable local, state, and federal regulations that pertain to our service offerings. Maintain client confidentiality of information.

Purpose Financial/ Advance America

Loan Operations and Fraud Verification Specialist 2022 – 2023 Reviewed loans for compliance and fraud verification. Responsibilities included application review, watching for fraud trends, document verification, customer contact to verify validity of loans and documents received. Making sure to loan responsibly to maintain the goals of the companies outstandings while trying to mitigate loss. Worked with company store front Managers to complete applications, update information and verify the validity and identity of applicants. Share Fraud trends with Team and Management staff to ensure we are all on the same page to block additional fraud attempts. Use 3rd party systems to verify documents received to compare for possible fraud. MBNA/Bank of America

Fraud/Risk Department 2000 – 2009

Throughout my tenure with then MBNA and current Bank of America, I spent my entire 9 years in all different facets of fraud ranging from a beginning Fraud Analyst to ending with managing a 22-person Fraud Application team. Duties included reviewing open accounts for possible fraud activity, analyzing new applications for possible fraud, was tasked with identifying fraud trends within the bank and then worked with the strategies department to create flags that auto-detected potential fraud activity and route to the Fraud Analyst queues for follow up. From that task, Bank of America created a new Fraud position specifically for me that focused on trend analytics and helped create prevention tools to assist in stopping fraud from occurring. I completed my career by managing a 22-person Fraud Application team which allowed me to develop educational materials that each member of the team would utilize to perform their job while also assisting them in their career growth. Claire’s Stores 1989-2000

Manager

Ruby Tuesday’s and Chili’s 1989-2000

Bartender/Server/Trainer

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