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Customer Support Specialist

Location:
Oldsmar, FL, 34677
Posted:
July 27, 2023

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Resume:

MR. Arthur S Douglas

Work Experience:

Fleet Readiness Center East (FRC-E)

PSC Box 8021

Cherry Point, NC 28533 United States

**/**** – 10/2022 Hours per week: 40

Series: 0346 Pay Plan: GS Grade: GS12

Logistics Management Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Served as the representative for logistics and material support related to Electronic Consolidated Automated Support System (ECASS) Family of Testers (FoT) Fleet Support Team (FST) Operational Test Program Set (OTPS) Development and Readiness. Also, provided support for the Automatic Wire Test Set (AWTS) and Pinpoint II projects when requested. Reviewed Contract Data Requirements List (CDRL) to ensure logistics deliveries were satisfied. Identified particular program requirements, objectives, constraints, tailoring options, and adjust the schedule as required. At the Critical Design Review (CDR) and Provisioning Conference, various Logistics Management Information (LMI) products and reports are reviewed and verified, e.g. Preliminary -024 Maintenance Plan, -080 Bill of Materials (BOM), -151 Provisioned Parts List (PPL), and Source Maintenance & Recoverability (SM&R) Codes. Internal and external Physical Configuration Audits (PCAs) are also performed prior to Low Rate Initial Production (LRIP). Performed daily reviews of material orders through normal supply channels and Navy Depot Maintenance System (NDMS) Concept of Operations (CONOPS).

Communicated resolutions, statuses, and/or initiated actions with all pertinent stakeholders. Materials not available through normal supply channels were procured through Enterprise Resource Planning (ERP) with a Government Purchase Card (GPC). Provide material support for multiple Type, Model, and Series (TMS) e.g. AV-8B, C-130, H-1, H-53, H-60, MQ-8, RQ-21, V-22, F402, APU/GTC, common avionics systems/subsystem, and support equipment. Developed, prepared, reviewed, and/or updated the Maintenance Plan. Identified maintenance program requirements, objectives, constraints, tailored options, and schedules. Identified alternative maintenance strategies, concepts, and plans. Evaluated alternatives and provided recommendations for execution. Reviewed/evaluated Engineering Change Proposals (ECPs), Design Change Notices (DCNs), and new designs to determine the impact on maintenance plan, logistic elements and operational readiness. Identified changes and updated the Maintenance Plan. Identified maintenance program planning issues and problems, identified impacts, and developed solutions or alternatives. Evaluated alternatives and provided recommendations for execution. Ensured the safety and readiness of assigned aircraft systems, while reducing total cost of ownership to the Navy. Served as the technical and administrative point of contact for all elements of the Logistics for acquisition logistics issues pertaining to the platform OTPS specific systems. Attended conferences relative to program assignments, maintained liaison and coordinated directly with NAVAIR/Naval Aviation Enterprise (NAE) personnel and industry technical experts regarding various logistics issues; and prepared various briefings to meet the needs of the aircraft weapon system. Developed, reviewed, evaluated and/or provided supportability inputs to program technical and mission documentation. Conducted and/or evaluated mission area analysis and assessments to develop Integrated Product Support (IPS) concepts and constraints. Developed and/or evaluated alternative operational concepts and Support Concepts, including the Maintenance Concept, and evaluation of their potential implications on support resources. Assessed potential support program requirements, resource impacts, and risk reduction measures for alternative Acquisition Strategy options. Identified logistics technologies that were or will be available for insertion into proposed concepts. Monitored, coordinated, and tracked execution of action items. Identified logistics problems and developed solutions/resolutions, identified tasks/actions required, and monitored/tracked implementation. Analyzed supportability and readiness information for assigned systems. Determined the supportability characteristics and evaluated achieved verses required/desired/planned characteristics. Developed/provided recommendations for improving the system design, the support system design, and logistics/maintenance policies/plans/processes. Maintained liaison and coordinated directly with NAVAIR, NAVSUP, DLA and FRC personnel and industry technical experts regarding various supply support issues and policy guidance.

Fleet Readiness Center East (FRC-E)

PSC Box 8021

Cherry Point, NC 28533 United States

06/2017 - 10/2018

Hours per week: 40

Series: 0346 Pay Plan: GS Grade: GS12

Logistics Management Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Served as the Material Gross Demand Planning (GDP) Production Support Logistician (PSL) for Fleet Readiness Center-East (FRC-E). Provided logistics support for Manufacturing, Aircraft, Components, and Engines Integrated Product Teams (IPTs) through GDP error resolution. Performed monthly reviews of designated GDP errors and pursued resolutions with cognizant program or supply group. Communicated resolutions and/or initiated actions with all stakeholders. Reviewed end item’s Repair Bill of Materials (RBOM) material supportability in terms of depot GDP forecasting business rules. Analyzed aircraft post sale material reviews and identified required RBOM updates. Performed material supportability reviews in support of production schedule decisions, pre-induction material reviews, RBOM reviews, and forecasting, Pre-Expended Bin (PEB) content, etc. Possessed knowledge of Naval Aviation Maintenance Program (NAMP) OPNAV 4790, FRC-E Industrial Operations, and Defense Logistics Agency (DLA) Cherry Point supply chain management, obsolescence policies and processes. Utilized Maintenance Repair, and Overhaul (MRO) and One Touch Support (OTS) to query the Navy Supply (NAVSUP) systems for material availability and status. Also, utilized OTS to research Source, Maintenance and Recoverability (SM&R) Codes.

Possessed the knowledge of the NAVSUP P-485 order fulfillment regulations, procedures, and policies required to support FRC-E assigned weapons systems. Utilized DLA Logistics Information Service WEBFLIS, FEDLOG, and IHS Haystacks for part number queries. Reviewed FedMall, formerly DOD E-Mall, Distribution Standard System (DSS), and Enterprise Data Warehouse (EDW) formerly FUSION for current and future consumable material availability. Monitored NAVAIR Depot Maintenance System (NDMS) CONOPS material requirements lists and (CRS BOE PC Kit List) for piece parts required to support current and future program workload. Researched technical publications and drawings from NATEC, Electronic Storage and Retrieval System (ESRS) Illustrated Parts Breakdowns (IPB) and Joint Engineering Data Management Information and Control System (JEDMICS) for Part Numbers, Units Per Assembly (UPA). Interpreted written directives, specifications, technical bulletins, and blueprints. Collected and developed specialized information for programs, components, and weapon systems. Integrated information from the various separate programs to form action plans for the scheduled workload. Developed and adjusted plans as required to meet each requirement on time and to maintain systems readiness objectives. Coordinated with PSLs, pertinent Fleet Support Teams (FSTs), DLA, NAVICP, and FRC-E production personnel to resolve logistical support and sustainment issues. Gathered and provided all required supporting data to appropriate program logistics teams to initiate required Design Change Notices (DCNs) with FSTs. Successfully negotiated solutions, justified, defended, and/or settled matters of significant or controversial nature concerning workload affected by GDP. Advised production personnel on standardization of parts and components and the extent of their interchangeability. Recommended alternate methods of supply including Manufacturing Cost Estimate (MCE) for Organic manufacturing to remove inhibitors to throughput. Resolved complex and recurring procurement problems relative to sustain FRC-E assigned weapon system requirements. Used Readiness Based Forecasting Model to identify and submit Router Improvement Investigation Request (RIIRs) for RBOM maintenance and request suitable substitutes usage in the performance of GDP error resolution. Identified continuous process improvements (CPIs) to correct RBOM discrepancies.

Submitted RIIRs to Industrial Material Analysts (IMAs) and Industrial Engineering Technicians (IETs). Assisted IMAs and IETs as required with responses to RIIRs and BOM reviews. Analyzed the Buy vs. Repair Candidates material list that impacted FRC East production. Provided pertinent logistics input and guidance to facilitate RIIR processing. In layman terms, this ensured having the right repair parts, and supplies available, in the right quantities, at the right place, at the right time, at the right price. Communicated effectively and professionally both orally and in writing.

Fleet Readiness Center East (FRC-E)

PSC Box 8021

Cherry Point, NC 28533 United States

10/2015 - 06/2017

Hours per week: 40

Series: 0346 Pay Plan: GS Grade: GS11

Logistics Management Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Served as a Junior Production Support Logistician (PSL) for Fleet Readiness Center-East (FRC-E) Components Integrated Product Team (IPT). Provided logistics support to shops 94106 Ordnance/Cryogenics, 94407 Pumps, Motors, Starters & Lube Oil Accessories, 94408 Hydraulics, 94501 Avionics, and 94802 Instruments. Possessed knowledge of Industrial operations at FRC-E and Defense Logistics Agency (DLA) Cherry Point and the Department of Defense (DOD) supply system. Utilized Manufacturing Resources Planning II (MRPII) and One Touch Support (OTS) to query the Navy Supply (NAVSUP) system. Possessed the knowledge of the NAVSUP P-485 order fulfillment regulations, procedures, and policies required to support assigned weapons systems. Researched and coordinated with Production Support Engineers (PSE), pertinent Fleet Support Teams (FSTs), DLA, NAVICP, and FRC-E production personnel to resolve logistical support and sustainment issues.

Utilized DLA Logistics Information Service FED LOG, WEBFLIS, and IHS Haystacks for part number queries on a daily basis. Reviewed DOD E-Mall and FUSION for current and future material availability. Advised production personnel on standardization of parts and components and the extent of their interchangeability. Resolved recurring procurement problems by recommending alternate methods of supply including Manufacturing Cost Estimate (MCE). Interpreted written directives, specifications, technical bulletins, and blueprints. Researched technical publications and drawings from NATEC, Electronic Storage and Retrieval System (ESRS) Illustrated Parts Breakdowns (IPB) and Joint Engineering Data Management Information and Control System (JEDMICS) for Part Numbers, Units Per Assembly (UPA), and Source, Maintenance and Recoverability (SM and R) Codes. After identifying specific material requirements; developed and adjusted plans as required to meet each requirement on time to maintain systems readiness objectives. Resolved complex and recurring procurement problems relative to sustaining assigned weapon system requirements.

Identified continuous process improvements (CPI) to correct Bill of Material (BOM) discrepancies by submitting Router Improvement Investigation Request (RIIRs). Applied and adapted analysis and evaluation techniques to support FRC-E Components Integrated Product Team (IPT). Collected, interpreted, and, developed specialized information for programs, components, and weapon systems. Monitored material requirements lists (NDMS CONOPS) and (CRS BOE PC Kit List) for piece parts required to support current and future program workload. In layman terms, this means having the right repair parts, and supplies available, in the right quantities, at the right place, at the right time, at the right price. Looked for Lateral Support and Open Purchase opportunities on all New “G” In Accordance With (IAW) organizational needs. Integrated information from the various separate programs in order to form an action plan for meeting the scheduled workload. Participated in the IPT Material Inhibitor meetings, Gross Demand Product (GDP) error resolution, and NAVSUP Weapon System Support (WSS) telecons. Communicated effectively and professionally both orally and in writing. Coordinated and evaluated efforts through the Situation, Task, Actions, and Results (STAR) method.

MAJOR ACCOMPLISHMENTS

Situation: Custody for Sixteen (16) Nitrogen Carts were permanently transferred from Ground Support Equipment (GSE) to Cryogenics Shop 94106 and they had to be manually moved around for servicing and storage.

Task: Shop 94106 needed ground handling Support Equipment (SE) to move Nitrogen Carts around. Actions: Located an unused shopping cart mover from another area of FRC-E which was then transferred to Shop 94106 Plant Account.

Results: The identification of this under-utilized asset saved funding and the time to procure as well as decreasing the proliferation of SE into the inventory. Cryogenics Shop 94106 no longer has to manually move Nitrogen Carts around for servicing and storage.

Defense Logistics Agency (DLA) Aviation

PSC Box 8021

Cherry Point, NC 28533 United States

03/2014 - 10/2015

Hours per week: 40

Series: 2010 Pay Plan: GS Grade: GS11

Lead Customer Support Specialist (This is a federal job)

Duties, Accomplishments and Related Skills: FRCCHERRYPOINT

Served as the Lead Customer Support Specialist (CSS) for 94408 Hydraulics Shop. Was the DLA interface to the industrial customer on a wide range of topics for both DLA and non-DLA managed items with information relating to specific items. Provided tailored customer support, maintained customer data and responded to customer inquiries. Networked with appropriate subject matter experts (SME) and touch points to properly respond to customer issues. Provided order status information to customer and took action to ensure timely support. Served as the point of contact for funded requisitions and requisition alerts. Followed-up on overdue requests for assistance. Reviewed unfilled order status on a daily basis, and took appropriate action to escalate fulfillment actions not meeting customer schedule requirements. Applied established DLA expedite policy and other standard operating procedures. Investigated, coordinated, and manually released requisitions requiring corrective actions to allow them to properly flow through the automated systems. Received and processed MILSTRIP status updates and advised the Industrial Customer on adverse status. Followed- up on customer receipts and maintained customer data, as required. Identified needed changes in sales order priority and escalated as required. Coordinated with Sustainment Specialists to research and track Stock Transfer Orders (STO)/replenishment actions to facilitate resolution of unfilled orders or delinquent contracts having an impact on unfilled orders. Looked for lateral support in OneTouch and located cross-agency sources of supply to ensure assets were available for issue when required. In accordance with (IAW) established business rules, executed lateral support transactions on behalf of the production customer to alleviate work-stop inducing unfilled orders (UFOs). Researched and recommended conventional (previously identified) substitute items, when applicable. Referred difficult/complex sales order management problems/issues, to Supply Planners for resolution and escalated Customer Relationship Management (CRM) tickets on high priority orders. Assisted in Developing Emergency Contract Support Branch Packages for Local Purchase and Organic Manufacture. Assisted lower graded CSSs and Equipment Specialists (ES) to research and gather information needed for Local Purchase and Organic Manufacture packages. Contacted and coordinated with Tech Quality Product Specialists (PS) personnel and Navy Production Support Engineers (PSE) to acquire requirements for submission to Acquisition Specialist(s) for Organic Manufacture. Monitored organic manufacturing work requests and status of emergent procurement actions by following up on contract awards and deliveries that haven't met published timelines.

Contacted customers, as required, to clarify and facilitate the resolution of routine and more difficult or complex issues/problems affecting supply transactions. Executed follow-up actions to ensure resolution of supply and product quality discrepancies. Provided immediate status to the customer regarding sales orders, discrepancies, and other requests and takes action to ensure timely support.

Complied with a wide range of established supply support policies, procedures, regulations, and operating instructions. Assisted in resolving customer issues by creating and tracking CRM Tickets and/or updated tickets with resolution. Provided ticket status/updates to customers. Reviewed performance metrics and trends and provided input/suggestions regarding actions needed to improve processes, for consideration by management. Provided status information to customers and took appropriate action to ensure timely support. Actively demonstrated awareness and responded to the needs and requirements of both internal and external customers. Prepared responses to general inquiries by customers. Assisted in the resolution of discrepancies and problems through coordination with appropriate personnel. Communicated effectively and professionally both orally and in writing.

MAJOR ACCOMPLISHMENTS

Situation: Inventory Management Stock Positioning (IMSP) was implemented, but did not have a process for Emergency Contracting Surplus Buys (ECSB).

Task: Create a process for ECSB for use by DLA Aviation at Cherry Point to assist the customer, Fleet Readiness Center East (FRC-E), in meeting schedule.

Actions: Organized, deputized, and supervised the Planner Code 4T (DLA Hydraulics shop support) actions to located, close with, and purchase surplus material.

Results: Collaborated, prototyped, and implemented the process for DLA Aviation at Cherry Point to perform ECSB with DLA Aviation Richmond. Executed in excess of two hundred (200) ECSB buy packages from 20141001-20151015.

Defense Logistics Agency (DLA) Aviation

PSC Box 8021

MCAS Cherry Point, NC 28533 United States

02/2012 - 03/2014

Hours per week: 40

Series: 1670 Pay Plan: GS Grade: GS09 Equipment Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Served in a stand-alone billet as the G Analysis Coordinator for G Conditioned Awaiting Parts (G AWP) assets. This position collectively supported a multitude of initiatives. Received weekly from NAVSUP (WSS) and inputted into the G Analysis System (GAS) Tool the All G Report and the Back Order Report to produce several other reports. Provided the New G information to my supervisor and the pertinent Equipment Specialists so that they could brief the Defense Logistics Agency (DLA) Aviation at Cherry Point Commander on statuses. These statuses were used by the commander to brief higher headquarters. Provided the New G information to the Pre-Expended Bin (PEB) Coordinator for review and/or action. Coordinated with the HiPri Section to look for Lateral Support and Open Purchase opportunities on all New G. Created parameters to measure and predict the attainment of goals and objectives IAW organizational needs. Used New G information to the search DLA Disposition Services for another possible source of material. Used the All G Report and the Back Order Report weekly to update the Resolution Checklist (RC) to help identify and analyze material issues that decreased throughput. Provided leadership and coaching to the pertinent Equipment Specialists who had material in the "G" warehouse. Possessed the knowledge of the NAVSUP P-485 order fulfillment regulations, procedures, and policies required to support assigned weapons systems. Monitored material requirements lists (NDMS CONOPS) and (CRS BOE PC Kit List) for piece parts required to support current and future program workload. Possessed knowledge of Industrial operations at FRC-E and DLA Cherry Point and the Department of Defense (DOD) supply system. Utilized DLA Logistics Information Service FED LOG, WEBFLIS, and IHS Haystacks for part number queries on a daily basis. Reviewed DOD E-Mall and FUSION for current and future material availability. Resolved complex and recurring procurement problems relative to assigned weapon system requirements. Applied and adapted analysis and evaluation techniques to support the customer, FRC-E. Utilized Manufacturing Resources Planning II (MRPII) and One Touch Support (OTS) to query the Navy Supply system. Created and modified Material Master Records in MPT-IM. Possessed knowledge of a wide range of concepts, principles, and practices in several different occupations. Some of those concepts and principles are characterized by extended specialized training and experience. Applied this knowledge to difficult and complex assignments

such as planning and conducting work that required significant judgment in evaluating, selecting, and adapting precedents and modifying procedures and criteria. Collected, interpreted, and, developed specialized information for programs, components, and weapon systems. Advised production personnel on standardization of parts and components and the extent of their interchangeability.

Resolved recurring procurement problems by recommending alternate methods of supply including Manufacturing Cost Estimate (MCE). Interpreted written directives, specifications, technical bulletins, and blueprints. Researched technical publications and drawings from NATEC, Electronic Storage and Retrieval System (ESRS) Illustrated Parts Breakdowns (IPB) and Joint Engineering Data Management Information and Control System (JEDMICS) for Part Numbers, Units Per Assembly (UPA), and Source, Maintenance and Recoverability (SM and R) Codes. Located and procured from alternate sources of material availability e.g., through Inventory Locator Service (ILS) when material was not available via normal supply channels, to provide cost effective support. Coordinated and evaluated efforts through the Situation, Task, Actions, and Results (STAR) method.

MAJOR ACCOMPLISHMENTS

Situation: Material Inhibitor Report (MIR) was to be obsolete September, 2012 Task: Create Resolution Checklist (RC) as a replacement for (MIR)

Actions: Assisted MS Access experts and management in analyzing newly created database and process documents to ensure support of Depot business practices. Used the (MIR), Planner Buyer Report, ALL “G”, and Weekly Back Order as inputs for the (RC)

Results: Helped create and implement the (RC) prior to September, 2012

Defense Logistics Agency (DLA) Aviation

PSC Box 8021

MCAS Cherry Point, NC 28533 United States

05/2008 - 02/2012

Hours per week: 40

Series: 1670 Pay Plan: GS Grade: GS09 Equipment Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Possessed the knowledge of the logistical procedures required to support assigned weapons systems. Purchased ("P" parts) for the Electronics Calibration Laboratory (65620), the Instruments Shop (94802A), the Cable Shop (94802B), and the Cryogenics Shop (93212). Monitored material requirements lists (NDMS CONOPS) for piece parts required to support current and future program workload. Ensured that any future requirements that exceeded normal forecasting methods were added to the Demand Data Exchange (DDE). Managed the material requirements for complex subsystem(s) and specialized types of Automatic Test Equipment (ATE) for Fleet Readiness Center East (FRC-E). The ATE was used to test missiles, aircraft, and other weapons systems, including its'

related support equipment. Used knowledge of Industrial operations at FRC-E and DLA Cherry Point and the Department of Defense (DOD) supply system. Used on a daily basis, Defense Logistics Agency (DLA), Logistics Information Service FED LOG for part number queries. Reviewed DOD

E-Mall for current and future material availability. Experienced in resolving complex and recurring procurement problems relative to assigned weapon system requirements. Applied and adapted analysis and evaluation techniques to support customers. Exercised independent decision making in the area of material support for assigned shops. Utilized Manufacturing Resources Planning II (MRPII) and One Touch Support (OTS) to query the Navy Supply system. Created Material Master Records in MPT-IM. Possess knowledge of a wide range of concepts, principles, and practices in several different occupations. Some of those concepts and principles are characterized by extended specialized training and experience. Applied this knowledge to difficult and complex assignments such as planning and conducting work that requires significant judgment in evaluating, selecting, and adapting precedents and modifying procedures and criteria. Collected, interpreted, and, developed specialized information for my assigned programs, components, and weapon systems. Maintained and revised the Bill of Material (BOM) necessary for the efficient operation and repair of equipment systems. Monitored the Allocations not on BOM report for material that needed to be added to the BOM. Added NIINs to the BOM with MRPII ENG-12. Released NIINs for calculation in the Replacement Factor Module (RFM). Advised production personnel on standardization of parts and components and the extent of their interchangeability. Resolved recurring procurement problems by recommending alternate methods of supply including fabrication and local manufacture. Had the ability to interpret written directives, specifications, technical bulletins, and blueprints. Researched technical publications and drawings from NATEC, Electronic Storage and Retrieval System (ESRS) Illustrated Parts Breakdowns (IPB) and Joint Engineering Data Management Information and Control System (JEDMICS) for Part Numbers, Units Per Assembly (UPA), and Source, Maintenance and Recoverability (SM and R) Codes. Located and procured from alternate sources of material availability e.g., through Inventory Locator Service (ILS), Lateral Support, and/or surplus through Defense Reutilization and Marketing Service (DRMS), when material was not available via normal supply channels, to provide cost effective support. Developed and adjusted plans as required to meet each requirement on time to maintain systems readiness objectives. Integrated information from the various separate programs in order to form an action plan for meeting the scheduled workload.

Reviewed Open Purchase procurement packages for weapon system and/or subsystem material requirements for adequacy and completeness in PR Builder prior to submission to MCAS Station Contracting. Coordinated and evaluated efforts and was able to complete all assigned tasks with little or no supervision.

MAJOR ACCOMPLISHMENTS

Situation: Local Supply Requisition Material Transactions 2 (LSMT2) was no longer going to be accepted by Station Contracting after September, 2011.

Task: Replace (LSMT2) with PR Builder.

Actions: Prepared detailed training plans; scheduled and conducted training for all existing and new employees. Conducted a site survey for available scanners and then mapped all users to a scanner. Registered users and developed Work Flows in PR Builder. Develop new methods, processes, and procedures that support operational functions of PR Builder.

Results: Responsible for development, implementation and sustainment of PR Builder for use at DLA Aviation Cherry Point before September, 2011. Served as the PR Builder system administrator and Subject Matter Expert (SME).

Fleet Readiness Center East (FRC-E)

PSC Box 8021

Cherry Point, NC 28533 United States

01/2002 - 05/2008

Hours per week: 40

Series: 2602 Pay Plan: WG Grade: WG11

Electronics Mechanic Equipment Measurement (This is a federal job)

Duties, Accomplishments and Related Skills:

Possessed the knowledge of Industrial operations at FRC-E. Reviewed and applied technical specifications and requirements to support the customer. Used the Metrology Requirements List (NA17-35MTL-1) for part number to calibration procedure queries. Referenced the Navy Calibration Equipment (NA17-35NCE-1) for calibration standard substitution queries. Utilized Defense Logistics Agency (DLA), Logistics Information Service FED LOG for part number queries. Operated, calibrated and repaired precision electronic test maintenance and diagnostic equipment. Typical equipment included, but was not limited to oscillators, oscilloscopes, signal generators, function generators, power meters, differential voltmeters, digital multimeters, wave analyzers, distortion analyzers, spectrum analyzers, differential amplifiers, microwave amplifiers, AC and DC voltage standards, resistance standards, capacitance standards, frequency counters, and various digital indicators. Tested, maintained, repaired, and calibrated aviation precision measurement and automatic test equipment. Applied theory of operation and use of: vacuum tubes, solid state integrated circuit, mechanical mechanisms, servomechanisms systems, and electronic and electrical components. Tested and aligned equipment using electronic and mechanical devices to determine precision and sensitivity of test equipment. Observed shop safety practices for electrical, chemical, microwave, and mechanical systems. Disassembled and reassembled



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