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Customer Service Account Manager

Location:
Palm Bay, FL
Posted:
July 27, 2023

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Resume:

Rachel M. Rubel

*** ****** ***** **, **** Bay, Florida 32905

Phone: 321-***-****

E-mail: adyj2o@r.postjobfree.com

Objectives

Seeking a position which will allow me to develop my skills utilizing my education and abilities in real-world experience.

Education

Bachelors of Science Degree (12/2019) University of Maryland University College

Major in Homeland Security, with a minor in Investigative Forensics.

On President's List for academic achievement of 4.0 cumulative grade point average.

On Dean's List for academic achievement.

Inducted into Alpha Sigma Lambda for academic achievement.

Associates of Arts Degree (05/2008) Brevard Community College

Major in General Studies.

Alumni member.

On Dean's List, as well as, Presidents list award.

Grade point average 3.8 to 4.0.

Experience

Lake Spanaway Golf Course "May 2016 - July-2018"

Bartender/Beverage cart

(15602 Pacific Ave S, Tacoma, Washington 98387) 253-***-****)

Managed the beverage cart on course for ensuring customers and quality experience satisfaction.

Performed and maintained as the director of continuous customer happiness by implementing and using true service.

Excelled at greeting, entertaining, waiting, and satisfying on any and all customers; no matter the circumstances.

Performed in taking and making any food/ drink orders, as well as any special requests for establishment.

Conducted stocking and inventory tasks, as well as cleaning and maintaining appearance and cleanliness of restaurant and golf course and numerous tasks in between.

Operated, analyzed, and prioritized training & conveying transition of POS systems; while also performing all transactions for customers.

Trained and led over five new employees on all areas and tasks involved with job.

Developed and coordinated club meetings and tournaments for the establishment and members (up to 100) and the general public.

Cleaned and maintained golf carts and driving range and equipment.

Stalwart Concepts "January 2013 - May 2014"

Senior Account Manager for Verizon FIOS

(2002 N. Lois Lane, Suite 650, Tampa, Florida 33607) 502-***-****)

Generated new customers via door-to-door sales and customer service calls.

Screened, interviewed, and hired each member of my team that I recruited.

Trained each crew member of my team through each step of the process.

Held meetings and conducted training classes for trainees.

Lead customer service sales, as well as being the face of customer service for Verizon FIOS in the Tampa Bay area.

Generally worked 10-13 hours daily.

Volunteered in Emergency Room "July 2004 - November 2004"

Palm Bay Community Hospital (1425 Malabar Road NE, Palm Bay, FL 32907) 321-***-****.

Performed average of eight hours per week.

Assisted the ER nurses when they needed a helping hand and delivered/ran charts and errands.

Replaced the linens and supplies, cleaned all beds, arranged and stocked the supply cabinets in each of the exam rooms.

Distributed food at lunch and dinner to patients.

Skills

Strong desire to learn new skills as a key member of a team.

Excellent customer service/ people skills.

Multi-tasker, organized, good attention to detail, first-class administrative skills

Problem solver/ Researcher/ Leader

Ability to deal with stress while handling any and all tough situations.

Excellent written and verbal communication skills.

Ability to manage allocated resources.

Physical and mental fitness.

Enthusiastic team player.

Able to handle customers with ease.

Computer skills - MS office Suite.

Hands-on experience in taking care of patients that are being hospitalized.



Contact this candidate