Customer Service Office Manager
Resume:
Sidera Pittman
**** *** ***, **********, ** 39437
******.*******@*****.***
Objective
To obtain a career building position within in a respectable company.
Skills & Abilities
Office management experience. Knowledge and skilled in Excel, Microsoft Word, customer service. Many years of experience managing sales accounts.
Experience
Adcock Pool and Spa,Ellisville, Ms From April 2018 – To Current
Officer Manager
Process all incoming orders for pools, process monthly billing for pool customers
Oversee technicians who clean pools. Perform water analysis for walk-in and regular customers.
Receiving of incoming special ordered items and chemicals.
Handling invoicing and processing of payments for services.
Parthenon Envelope Company, Sumrall, Ms From July 2002 – To March 2018
Officer Manager/Inside Sales
Executes Sales strategies to increase accounts
Reconciles and analyze reports on all accounts receivable
Negotiates with freight line companies to establish shipping and distribution of merchandise
Administer assistance to the owner by providing personnel management and performing general office functions
Set up and perform maintenance on telephone and computer systems when necessary
Purchase equipment, product inventory and office supplies
Murray Envelope Corporation, Hattiesburg, Ms From Oct 1998-July 2002
Customer Service Lead Representative/ Distribution Office Manager
Managed over 120 calls daily with the largest accounts by providing quotes and entering orders
Resolved customer complaints promptly and efficiently
Oversaw training of newly implemented computer systems
Maintained orders for distribution and prepared invoices
Interacted with brokers, clients, and drivers to be the single point of contact for distribution deliveries
Monitored and motivated at least 12 employees at once
Education
Kaplan University–online – 2012-2015
Still pursuing a bachelor’s degree in business administration
South Jones High School–Ellisville,Ms–1985
Diploma
Other relevant skills
High energy team player - Strong written and oral communication skills – Effective interpersonal skills – Reliable and possesses the highest level of integrity – Excellent detail orientation – Cable of working under the pressure to meet deadlines
References
Reference Name
Trey Rhian Parthenon Envelope Co. / Owner
Pamela Conerly Co-worker/ Friend
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