Customer Service Data Entry
Resume:
Tangela Fedrick-Gilmore
Tampa, Florida 33619
**********@*****.***
Profession:
Kelly Services Inc. (Hillsborough County Public Schools) / January 2023 – Current / Tampa, Fl. Substitute Teacher
Fully execute existing and future lesson plans
Encourage and motivate students to learn and inter-act
Assumes duties required by the district/school classroom teacher according to the rules
Inform students of various topics/courses
Assign tasks and homework to students if needed
Create a more student friendly personally environment for learning that would interest students
Address the different learning patterns to students
Prepare for approval lesson plans for future assignments
Grade daily assignments and tests
Key grades in Canvas for students and parents to following up and review/monitor students accomplishments and specific topics that maybe more challenging
Meet and greet parents during parent teacher conference
Attend field trips as a support staff and leadership Hillsborough BOCC Affordable Housing / November 2019 – December 2022 / Tampa, Fl. Accounting Clerk
Process invoices to ensure payments are in a timely manner
Review & resolve issues in oracle
Provide status of invoices on hold
Reconcile purchase orders to invoices and receipts
Receipt payments in oracle and upload in OnBase
Submit a weekly report that shows status of payments
Process and submit IExpense and PCard transactions in Oracle
Performs other duties as needed to assist fiscal management and other fiscal staff Tech Staff Staffing Agency (BOCC) / June 2019 – November 2019 / Tampa, Fl. Accounting Clerk
Process invoices to ensure payments are in a timely manner
Review & resolve issues in oracle
Provide status of invoices on hold
Reconcile purchase orders to invoices and receipts
Receipt payments in oracle and upload in OnBase
Submit a weekly report that shows status of payments
Process and submit IExpense and PCard transactions in Oracle
Performs other duties as needed to assist fiscal management and other fiscal staff VACO Staffing Agency Field Core c/o GE / July 2017 – April 2019 / Tampa, Fl. IBAT Data Cleansing Specialist
Data Entry
Site/Plant address cleansing, verified information for accuracy
Located exact Coordinates (longitude/latitude) for each site
Reviewed Excel reports to determine certain needs
Submitted request for final approval to customer Connect system for address and coordinates to be updated and/or added in to Power Source)
Setup new sites in Arcturus
Attended weekly conference calls to discuss daily and weekly plans as it relates to department, accuracy and volume
Curlin Incorporated / May 2016 – June 2017 / Tampa, Fl Administrative Support/Accounts Payable & Receivable
Self-Motivated, Team Player, Strive to meet all deadlines, Customer Service
Assisted with Resolving escalated issues
Photo copy receipts to key and prepare for payments in QuickBooks
Initiated phone calls regarding any outstanding collections, tax certs & Key in payable receipts
Answered multiple phone lines, greeted customers on a daily basis, data entry (Accounts Receivable/Payable), mail sort, filling and other general clerical duties MASTEC Network Solutions / July 2012 – April 2016 / Atlanta, Ga. AR Billing Specialist/Lead
Self-Motivated, Team Player, Strive to meet all deadlines, Fast Learner
Prepared for Month-End accounts from start to finish
Customer Service - Processed billing within the turnaround time allotted by AR dept. with accuracy. Resolved billing issues by obtaining information from requestor(s) in a timely manner. Processed (billed) approximately 300-500 lines per day on average
Successfully followed through to meet deadlines as required and meeting the needs as requested by the customers (Fields). To follow up and receive requested confirmation/approval to resolve issues in a timely manner in order to continue to meet the needs expected by the Fields.
Gathered proper approval from Region and AR Manager or AR Analyst to void/correct invoices, Attached notes and email approval to all corrections, credits Completing corrections within assigned time from deadline given
Monthly AR aging payment status for each of outstanding invoices for each customer. Emailed AR aging to customers for payment status on bi weekly
Resolved Escalated issues
Reconcile current billing with aging for payments NSORO/Mastec Network Solutions / January 2012 – June 2012 / Atlanta, Ga. Project Coordinator/All Markets
Identifies and work quickly to remove barriers to successful completion
Serves as a liaison between Project Manager and Project set up
Uploads documents into Siterra and Norad
Completed checks request and Purchase orders for approval from PM
Entered drivers into NORAD for OOM update
Maintained and tracked information required
Meet deadlines in appropriate timeframe
Prepared for Month-End accounts from start to finish
Served as point of contact for (Liaison)
NSORO/ Mastec Network Solutions / June 2010-January 2012 / Atlanta, Ga. Project Setup Team Lead Tennessee/Kentucky Market
Demonstrated Leadership, direction and partnership
Review reports for errors and consistency
Organize weekly meetings with a team of 4 to discuss areas of improvement and areas of
Accomplishments
Face to face/phone conversations with outside field representatives to discuss future projects
(Bulk projects), urgent requests & projects with errors
Inputting data into Oracle Projects Module
Work closely with Project Managers and Project Coordinators to ensure all email requests are
Answered in a timely manner
Setup new and existing projects received from the field
Review all existing projects for accuracy
Prioritized daily activity within region and other regions if needed
Meetings with management staff to discuss areas of improvement within the department and work load
Education:
Edward Waters College 1989-1995 / Jacksonville, Florida / B.S. Mass Communications Bloomingdale Senior High School / 1987-1989 / Valrico, Florida / Diploma Computer Experience (Personal and Professional):
Excel, Word, Outlook, 10 key touch, copier, fax, multi phone lines, Excel-VLOOKUP, Internet Explorer/Chrome, Oracle, Power Source, Power Max, Arcturus, SAP, Quick books, Scorpion & Ariba
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