Customer Service Human Resources

Human Resources,

My name is Teresa Yorgason. Attached is my resume with my qualifications, skills and work experience. Some personality attributes and character traits I have are:

1.Excellent customer service: ability to recall names, faces, dates and phone numbers of services provided to customers.

2.Great team member and strong support to other members. I believe people working together can accomplish anything. I’m adaptable and enjoy interacting with diverse groups.

3.Organized, able to prioritize work projects to meet deadlines, very flexible to accommodate last minute requests with a positive attitude.

4.Dedicated and dependable work ethic with high moral standards in maintaining honesty, confidentiality and integrity.

5.Professional appearance, friendly, personable, self-motivated, a quick learner.

6.I have worked for this last company for 26 years and have helped them grow the company. Working every job during this time.

7.I have worked closely with the drivers on UDOT on weights regulations, keeping files for UDOT in three different categories over the years.

It is my hope and privilege to be selected as a member of your team.

My experience with working with Quick books and several different accounting programs has given me great experience associated with accounting and inventory. I have had experience with working from the bottom to the top in accounting. I have worked for several companies who have changed software and have been involved with many conversions of software. I know what it takes to learn new programs and want to know everything about running the programs to be able to answer questions and solve problems. If you have any questions or would like additional information, you may contact me at 801-***-**** or email: **********@*****.***

Thank you for your time.

Sincerely,

Teresa Yorgason

Teresa Yorgason 2734 S. 4150 W. Ogden, Utah 84401 801-***-****

OBJECTIVE: Acquire a challenging position to utilize my experience and proven abilities to provide effective service.

EXPERIENCE:

Office Specialist/Auditor/Billing Manager Robinson Waste Services

Feb. 1997 to Present

(Job skills and Responsibilities)

·General Logistics support

Prepare drivers front-load monthly routes. Direct and dispatch drivers on daily roll-off routes as needed. Scheduling drivers routes daily. Support for drivers during the day. Liaison between customer and our products. Cost Control and efficiency. Managed and controlled misc. files to comply with UDOT regulations.

·Perform general office, clerical and administrative duties as needed

Customer service - Answer questions and transfer phone calls. Prepare audit reports for review. Prepare cost analysis reports for owner. Responsible for assisting in A/P & review entries for disbursements and audit disposal spreadsheets from different land fills. Take customer orders for sales. Knowledge on size of containers. Prices for hauling, delivery and disposal in different areas of each county.

·Efficiently manage Accounts Receivables and correspondence in collections

Audit & generate billing invoices and statements for over 2500 customers. Review A/R for collections and make calls. Enter and post payments daily. Prepare deposits daily. Prepare liens for filing and know the lien rights. Review customer contracts.

·Effectively operate all office equipment

Proficient use of computers, phone system, fax machine, copiers, printers/scanner, typewriter, ten-key calculator, lamination, postage machine.

I have assisted through the years in payroll, accounts payables, bank statements, dispatcher and office manager and driver information.

Clerk/Auditor Weber County Assessors May 1996 to Jan. 1997

Processed motor vehicle property taxes.

Trained in the knowledge of State requirements and guidelines

·Performed general office duties.

Answered phone system. Answered questions concerning the assessments on property taxes. Opened and processed all incoming mail for property tax tags. Reviewed assessment fees on vehicles, trucks and boats.

Performed daily audits on processing clerks

Made sure that the cash balanced on their reports.

Comptroller Schott High Voltage March 1990 to October 1995

·Financials

Created cost and budget financial statements per CPA request. Reviewed & Balanced profit & loss statements. Created weekly income statements per owner’s request. Reconciled bank statements. Assisted in year-end audits in inventory and general ledger.

· Accounts Receivables

Recorded sales and daily deposits. Created the A/R invoices for billing. Made calls for collections. Provided cash flow projections on a weekly and monthly report.

·Accounts Payables

Coded A/P and processed invoices for disbursements. Made sure that we received all discounts by having the bills paid on time.

·Payroll & benefits

Prepared payroll and benefits for over 50 to 150 employees. Made sure that the 941 taxes were deposited on time. Preparation of garnishments and other withholdings. Prepared quarterly payroll taxes and year end W2 and 1099 reconciliations. Yearly reviews performed on employees. Setup employee incentive programs.

·Job Costing

Developed spreadsheets to determine estimated costs and variances on individual jobs. Maintained raw material and finished goods inventory. Compiled weekly and monthly labor and cost reports.

·Setup and guided corporate policies with respect to internal controls and financial goals

Skills:

·Knowledgeable and proficient in software programs and applications

Robinson Waste - Microsoft Word, Microsoft Excel, Microsoft Power Point, Window Works, Quick Books Pro 2019 (Accounting), Window programs, Internet, Outlook, networks.

Fieldcrest Cabinets - Quattro Pro, Great Plains (Accounting & Inventory)

Schott High Voltage - Cyma (Accounting), Lotus 123, Word Perfect

Home business - Tax cut (Tax program), Outlook Express, Internet Explorer, Print Artist, Print Shop Deluxe, Print Workshop 2007, Quicken 2000, Quick books 2021, H&R Block

College Credits in Accounting and some generals.

Companies worked for:

Robinson Waste Services over 26 years

Weber County Assessor 1 years

Schott High Voltage 3 years

Fieldcrest Cabinets 2 years

Roofers Supply 3 years

Kier Management 8 years

J.C Penneys 2 years

References upon request**

Mandy Guerrero 801-***-**** Co worker

Dan Lloyd 801-***-**** Co-worker Driver Supervisor

Karen Phillips 801-***-**** Close Friend

Contact this candidate