KC KHEMRAJ RAVI NARINE

CECIL

Olney, MD ***** 240-***-**** adyj1f@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Meticulous, client-focused maintenance technician with 10+ years of experience providing a wide variety of services to residential properties. HVAC certified professional proficient at plumbing, heating and other essential tasks. Has a track record of building positive relationships with tenants, making timely repairs and maximizing productivity by 40

SKILLS Project estimation and bidding

Preventive and reparative

maintenance

Electrical wiring

Drywalling

Roofing

Troubleshooting

Hand and power tools

HVAC Technician

Senior Flight Attendant

Personable flight attendant with

2+ years expertise on a

fast-paced, international cabin

crew. Achieved continent-highest

passenger

Satisfaction rating according to

Skytrax surveys (99.16%).

Seeking to advance my career by

growing with the Fly Jamaica

airline family.

Flight Attendant

Fly Jamaica, Jamaica

Key Responsibilities

Managed and coached junior

cabin crew members during

flights.

Relayed communication to and

from passengers and cabin crew.

Key Achievements

Equipment Installation

Plumbing Repairs

Construction Management

CAD Software

Machine Maintenance and Repair

Safety Monitoring and

Compliance

Team Leadership

Sales and Marketing

Staff Management

Brand Management

Customer Relationship

Management

Contract Development and

Management

Business Planning

Project Management

Managing Employee Relations

Managing Routines

Configuration and Management

Employee Training

Time Management

Finance and Accounting

Operations

Overseeing Employees

Identified alternate boarding

system which led to delay

reduction of 17

HVAC Systems

Project Estimation and Bidding

Diagnostics Certification

Daily Cleaning and Sanitation

WORK HISTORY MAINTENANCE TECHNICIAN 04/2013 to 10/2015 Ravi Maintenance company New York, NY

Be on-call to repair any plumbing or electrical system issues for a 47-unit apartment complex

Prepare units for move-in; inspect, replace and repair kitchen fixtures, electrical sockets and

HVAC systems

Train building manager and other technicians in preventative maintenance and emergency protocols.

CIVIC ENGINEER 07/2008 to 02/2015

The Rba Group Silver Spring, Maryland

Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems. Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.

Developed planning criteria for integrating and enabling new technologies. Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.

Participated in formal internal design reviews of proposed products and components.

Prepared action plans for problematic processes and assets. Interpreted blueprints and technical drawings to analyze upcoming projects.

Conducted feasibility studies for proposed projects using potential ROI and risk management.

Wrote, reviewed and edited technical document in accordance with template requirements.

Tested and analyzed equipment design and performance feasibility to determine potential ROI.

Performed preventative maintenance to keep tools and equipment functional.

Developed cost estimates and project specifications for proposals. Coordinated sampling and analysis tasks to verify quality of finished products.

Developed positive working relationships with stakeholders to effectively coordinate work activities.

Captured technical schematics for use in project planning and execution. Provided input to team lead regarding areas for process and procedural improvement.

Illustrated potential obstacles when conducting site assessments for planned projects.

Developed work plans for various personnel roles based on strengths and talents.

Reviewed technical drawings developed by CAD technicians and drafters. Resolved architecture, design or verification problems by applying sound ASIC engineering practices.

Routed and integrated technical and electrical components for projects. Interacted with subject matter experts to develop training material and tools for personnel.

GROUNDSKEEPER 12/2009 to 09/2011

Henderson Associates Newark, NJ

Moved community trash bins for pickup, sorted waste and removed litter from premises

Kept flexible 24-hour availability, serving as nightwatchman during the PM shift

Delivered mass and individual notices to over 50 tenants, ensuring all unit occupants adhered to building rules and community guidelines. MAINTENANCE TECHNICIAN APPRENTICE 09/2011 to 03/2013 Henderson Associates Newark, NJ

Carried out roof, kitchen, plumbing and HVAC repairs under close supervision

Assisted technicians in the pre and post move-out inspections when necessary each month

Installed air conditioning systems throughout over 80 units in three buildings.

FINANCIAL CONSULTANT 12/2015 to 07/2016

SunTrust Orlando, FL

Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.

Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Worked with clients to support understanding of rationale and details of financial strategies.

Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans. Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.

Assisted clients with estate planning to organize distribution of assets based on client wishes.

Facilitated presentation and recommendation of services by optimizing client relationships.

Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.

Developed comprehensive retirement planning strategies to help clients maximize retirement savings.

Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

Facilitated new client onboarding process and investment account setup. Delivered strategic investment advice for individual and corporate clients. Provided specialized financial planning support for clients with diverse portfolios and individual needs.

Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Educated clients on financial topics and best practices. Developed and maintained strong relationships with clients to maximize satisfaction.

Created financial models to analyze and evaluate investment strategies. Assisted clients with budgeting and cash flow management. Helped clients make informed decisions about financial future. Researched and evaluated potential investment products for clients. Devised comprehensive financial plans for clients to achieve short and long-term financial goals.

Recommended specific investments to help clients meet financial goals. Monitored and updated financial plans to comply with client goals. Collaborated with clients to develop customized investment portfolios. Analyzed financial needs of clients and developed tailored strategies to meet goals.

Studied financial documents to identify potential areas needing improvement.

Educated clients on potential risks and rewards associated with various investments.

Presented financial plans and investment recommendations to clients. Implemented exit strategies for clients to transition out of investments. Informed clients of strategies for reducing debt and maximizing savings. Researched current economic trends and investment opportunities to stay abreast of financial markets.

Updated clients on changes in tax laws and other regulations affecting investments.

Advised clients on investments, retirement and estate planning. MANAGER 02/2018 to CURRENT

Ravi Wholesale & Retail Olney, MD

Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Developed and maintained relationships with customers and suppliers through account development.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.

Maintained professional, organized, and safe environment for employees and patrons.

Developed and implemented business strategies to achieve business goals and stay competitive.

Managed and motivated employees to be productive and engaged in work. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Improved safety procedures to create safe working conditions for workers. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Improved marketing to attract new customers and promote business. Controlled costs to keep business operating within budget and increase profits.

Assisted in organizing and overseeing assignments to drive operational excellence.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Evaluated employee performance and conveyed constructive feedback to improve skills.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Identified and communicated customer needs to supply chain capacity and quality teams.

Established team priorities, maintained schedules and monitored performance.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Managed senior-level personnel working in marketing and sales capacities. Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Set aggressive targets for employees to drive company success and strengthen motivation.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Defined clear targets and objectives and communicated to other team members.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. Streamlined and monitored quality programs to alleviate overdue compliance activities.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Leveraged data and analytics to make informed decisions and drive business improvements.

Launched quality assurance practices for each phase of development Developed detailed plans based on broad guidance and direction. Successfully managed budgets and allocated resources to maximize productivity and profitability.

INTERNATIONAL FLIGHT ATTENDANT 04/2014 to 09/2015

Fly Jamaica Airways Jamaica, Jamaica

Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Ensured safety and comfort of customers onboard aircraft. Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Resolved passenger conflicts and medical emergencies during flights. Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers. Answered passenger questions and provided solutions to issues arising during flights.

Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Relayed updates and information to passengers after confirming key details with pilot.

Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.

Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service. Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Assisted passengers with storing luggage and helped locate seating. Offered personalized assistance to children, elderly and passengers with special needs.

Collaborated with flight crew to maximize smooth and safe flights. Completed pre-flight safety checks to reinforce passenger safety. Performed pre-flight cabin checks to maintain operational safety equipment.

Delivered food and beverage service, reading material and other in-flight services.

Monitored cabin during flights and responded to passenger inquiries or issues.

Responded to passenger emergencies to provide first aid. Used excellent customer service skills in addressing passengers' needs. Supported passengers with special needs and provided assistance to wheelchair passengers.

Demonstrated knowledge of aircraft safety features and emergency equipment.

Answered passengers' questions about flight, aircraft and destination. Assisted passengers in boarding and deplaning aircraft. Welcomed passengers aboard and provided overview of safety procedures.

Advised passengers of flight regulations to maximize safety and security. EDUCATION High School Diploma

Sherwood High school, Olney, MD

Civic Engineer Civic Engineer 07/2008

University of Maryland - College Park, College Park, MD AFFILIATIONS Rotary International

CERTIFICATIONS CMRT - Certified Maintenance and Reliability Technician CME - Certified Maintenance Employee

CPM - Certified Professional Manager

CM - Certified Manager Certification

Area of certification Training - Timeframe

Licensed Job Title - Timeframe

Area of certification, Company Name - Timeframe

Certified Job Title, Company Name - Timeframe

Area of expertise License - Timeframe

LANGUAGES English

Full Professional

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