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Customer Service Representative

Location:
Portland, OR
Salary:
$25/hr
Posted:
July 27, 2023

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Resume:

Ken-Pol Nada

adyj0w@r.postjobfree.com **** SE **th Pl Portland, OR 97206 971-***-****

Education

Truckee Meadowns Community College / University of Nevada Reno

June 2009 Associates of Applied Science Graphic Communications

Minor in Photography

Experience

West Corporation / AT&T 1315 Financial Blvd, Reno NV 775-***-****

Customer Service Representative [June 2006 – June 2007]

Troubleshoot customer’s wireless issues using a variety of software proprietary to AT&T. Transfered calls to the correct department if issue needed specialized assistance. Upsell wireless accessories and data plans as needed. Retain customers and provide incentives to keep their continued wireless service.

RadioShack 5144 Mae Anne Ave, Reno, NV 775-***-****

Assistant Manager [June 2007 – November 2010]

Ordered inventory, Managed employee scheduling, Maintained and updated current promotions, Processed end of day books and deposits, Worked POS cash register, Sold small electronics and mobile devices to suite customer’s needs, Troubleshoot customer issues with their small electronics and mobile devices, Maintained a clean and pleasant retail environment.

Patagonia 8550 White Fir Street, Reno, NV 775-***-****

Warehouse Associate [November 2010 – August 2011]

Filled incoming orders by providing the correct merchandise from warehouse to shipping, Maintained an efficient warehouse environment, Assisted in packaging of orders to clients, Maintained conveyors and misc. machinery.

SUP (Stockpot Inc.) 669 S. Virginia St, Reno, NV 775-***-****

Lead Line [June 2011 – May 2014]

Maintained a clean and efficient kitchen, Cooked hot dish orders accurately and expediently, Managed line cooks to insure orders were fulfilled in order and met the restaurants high degree of quality, Implemented new and seasonal recipes and insured the line cooks familiarity.

Leading Edge Products 5355 Capital Ct Suite 111 Reno, NV 775-***-****

Production Sandblaster/Maintenance [September 2013 – October 2014]

Process custom glassware orders throughout all stages of production (exposing film, masking glass, sandblasting, and washing), Assisted in the packaging of outgoing orders, Maintained a safe and efficient work environment, Maintenance of various machines used in the production process (ie. Exposure Machine, Sandblasting Cabinet, and Film Washer)

Tabor Tavern 5325 E. Burnside St Portland, OR 503-***-****

Line Cook [June 2015 –Present]

Maintained a clean and safe kitchen.Prepared orders with a high degree of efficiency and accuracy. Prepped sauces, meats, and produce for line use.Managed the hotline during high volume rushes while running the grill. Oversaw daily closing protocols and made sure to always leave with a spotless kitchen.

ProActive Sports Group 1200 SE 2nd Ave, Canby, OR 503-***-****

Production Sandblaster/Airbrush Painter/ Laser Engraver [June 2015 –July 2019]

Used a sandblast/engraving method to manufacture ceramic and glass trophies and gifts. Coordinate with Customer Service and Saled department to organize order workload and timetables for shipping. Custom laser engraving of powdercoated sports bottles and various products. Packaged and shipped orders efficiently and accurately. Stocked and invoiced incoming inventory. Maintained equipment used in the production process. Assisted warehouse staff in recieving and order picking during low volume months. Extra forklift driver as needed.

Bargreen Ellingson 3232 NW Industrial St. Portland, OR 503-***-****

Restaurant Installation [July 2019–Mar 2020]

Delivered and Installed various restuarant equipment such as stoves, ovens, and ventilation hoods. Provided customer service to clients regarding new equipment. Fabricated basic walls and shelvings to customer specifications. Delivered small wares as needed. Organized warehouse and filled in as an extra forklift driver as needed.

Fireside Home Solutions 18389 SW Boones Ferry Rd Portland, OR 503-***-****

Service Technician [Aug 2020–Present]

Diagnose and Repair gas fireplaces in customer homes. Preform hook up of gas and electric to fireplaces in builder homes before sheetrock. Initiate initial test light off and set up of fireplaces in completed homes. Inform customers on fireplace operation and features. Keep up to date on latest products and procedures. Preform basic annual maintainance on customer’s fireplaces. Maintain work vehicle. Manage work vehicle inventory.

Skills

Familiar with sandblasting processes and cabinet sandblasters

Familiar with Adobe Creative Suite Software such as:

-Abobe Photoshop CS6

-Adobe Illustrator CS6

-Adobe InDesign CS6

Extensive Experience and Recognized Skill in Customer Service and Sales

Working knowledge of various tools and machinery

Familiar with most user end computer hardware and software.

Experience in driving stand up reach trucks and sit-down forklifts.

References

Chuck Fortin - General Manager – 906-***-****

Zach Strickland – Production Manager– 775-***-****

Paula Curtis – Production Manager– 503-***-****



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