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Customer Service Business Development

Location:
Pittsburgh, PA
Salary:
50000
Posted:
July 27, 2023

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Resume:

Philip M. Johnson

** ******** ****** • Pittsburgh, PA 15228

412-***-**** • adyj0p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ACOSTA, INC 2019 - present

• Retail Mrchandiser for Giant Eagle stores (part-time)

• Work with team members to reset aisles to planogram. UNIVERSITY OF PITTSBURGH 2016 - 2019

Gift Center Coordinator

• Buyer and Manager of Nationality Rooms Gift Center.

• Purchase, unpack, price and display merchandise from 30 countries.

• Work with team members to assist customers and help with register transactions. GIANT EAGLE, INC 2010 - 2016

Assistant Store Leader

• Second in charge of all operational aspects of the largest volume Giant Eagle Market District store.

• Responsible for all customer service aspects of the largest Giant Eagle store in the chain; supervised 7 team leaders.

• Supervise and oversee functions of service desk, cash office, cashiers, catering, restaurant/café, and special events.

• Responsible for monitoring execution of budgets, expenses and supply control, schedules and staffing. MACY'S 2006 - 2010

General Manager

• Drove sales to $50 million in a single store operation through my leadership with a team of three senior managers and seven junior managers. Constantly focused on exceeding company goals in Sales, Profit and Customer Service. Awarded "Store of the Quarter" multiple times.

• Direct responsibility for all operational aspects of the store including merchandising and visual presentation, customer service and cash office, sales and special event planning and execution.

• Developed and supervised a team of managers and 150 hourly associates through consistent training and coaching for improved performance.

KAUFMANN'S DEPARTMENT STORES 1987 - 2006

Store Manager

Maximized sales and profit in a $35 million store by partnering with senior store management, central merchants and peers. Coached and trained managers and associates on successful selling techniques, customer service and improving profitability by opening new accounts.

Assistant to the President/Director of Research and Business Development Researched deficient business zones by comparison to other divisions and competitors. Partnered with Senior Management and Central Merchants to develop business plans to correct deficiencies and maximize trending businesses. Prepared and executed presentations of business plans that would provide corporate with a clear and concise information; followed up on results with senior management and reviewed with CEO. Buyer

Buyer for $5 million Mens area for ten stores. Responsible for planning and purchasing mens apparel for the stores. Traveled frequently to New York and the Far East to research and develop new vendors. EDUCATION AND CREDENTIALS

Baldwin-Wallace College, Berea, Ohio - BA, Business (Minor in History and Secondary Education) Certified Food Safety Manager • Certified CPR/First Aide Provider, OSHA Trained and Certified Certified Child Safety Clearances (through State Police) ACTIVITIES AND INTERESTS

• Pittsburgh Tour Guide for ToursbyLocals.com, an international organization providing private, custom tours of cities around the world by locally-based guides

• Docent and Member of Pittsburgh History and Landmarks Foundation, providing history and architecture tours in Downtown Pittsburgh and local communities for school groups and adults

• Volunteer and Member of the Organ Historical Society (OHS); member of the 2010 OHS National Convention Committee held in Pittsburgh - coordinated local volunteers to assist with tours and transportation



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