Customer Service It Support

SHARNYECE FLEMING

Missouri City TX ***** 832-***-**** adyj0l@r.postjobfree.com

Summary

A highly motivated employee with a desire to take on new challenges. I have a solid work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively and quickly mastering new skills.

Patient Access Representative 05/2022 to Current Memorial Hermann Hospital Houston, TX

Verify patient insurance and pre-authorizations from providers.

Updated patient information in databases and adhere to confidentiality requirements.

Collect information for entries, prioritizing entries to increase efficiency.

Review, update, or delete data and verify customer and account information.

Research, document, and escalate support cases to higher levels of support when unable to resolve issues using available resources.

Apply HIPAA privacy and security regulations while handling patient information.

Clinical Nutrition Assistant 08/2021 to 05/2022 Houston Methodist Houston, TX

We reviewed patients’ food allergies, calculated diets, and restricted food choices from a menu.

Participate in physical inventory counts to keep the information accurate and current.

Coordinate inventory, stocking, and ordering.

Answer inbound calls, chats, and emails to facilitate customer service.

Handle merchandise by product handling standards.

Help clients select appropriate foods for prescribed diets with help from a registered nutritionist. Delivered food to 100+ patients and asked if meals met dietary needs.

Front Office Supervisor 04/2018 to 06/2020 Hotel Derek Houston, TX

Collaborate with the staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.

Answer phones to respond to customer inquiries and transfer calls to appropriate staff members.

Coordinate inventory, stocking, and ordering.

Entered information into the system to update status reports.

Responded immediately to clients' questions, issues, and complaints and found practical solutions when required.

Handled travel arrangements for groups, couples, executives, and special needs clients.

Completed ongoing training with the company and travel partners.

Scheduled appointments, meetings, and events for management staff.

IT Support Specialist 04/2017 to 03/2018 Alorica Houston, TX

Identified problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.

Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Acted as a single point of contact for customers during technical faults and security-related events.

Provide high customer satisfaction by resolving problems with knowledgeable and friendly service.

Defined and determined the cause of the problem to identify, prioritize and select alternatives.

Tested software programs for usability, functionality, and design issues.

Tracked and documented software bugs and detailed information regarding findings and resolution.

Test Administrator 10/2014 to 01/2017 Pearson VUE Houston, TX

Maintained records and personnel files to drive administration and office support.

Scanned and stored files and records electronically to reduce paper files and secure data.

Transferred data from hard copies to digital databases, organizing information in new formats.

Coordinated inventory, stocking, and ordering.

Performed scheduled inventory counts and supply audits.

Answered phone lines and emails to provide information, resulting in effective business correspondence.

Set up and activated customer accounts.

Supported office clerical functions using word processing and other software, email, and office machines.

Education

Bryan University Tempe, AZ

Associate of Arts: Graphic Design Expected in 06/2025

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