Customer Service Representative
Resume:
Trensia Simmons
Customer Service Representative
PROFILE
A native of Baton Rouge, Louisiana, and recently a relocatee to the Greater Dallas/Fort Worth area. Actively seeking a position as a Customer Service Representative with an employer that seeks to provide progressive opportunities for career growth. Possess a willingness for training, promotion, and interdisciplinary team collaboration.
CONTACT
ADDRESS:
511 Pearl St. Keller, Tx. 76248
PHONE:
EMAIL:
adyj08@r.postjobfree.com
SKILLS
Adaptability
Knowledge of Services/Product
Active Listening
Retail/Sales
Problem Solving
Inventory
Scheduling
WORK EXPERIENCE
Customer Service:
Assisted customers to purchase auto parts inventory by asking questions and making recommendations for repair.
Responsible for checking out customers and cash handling at the end of the shift.
Located merchandise and installed parts for customers.
Answered incoming calls and responded to customer inquiries.
Delivered auto parts to customers, obtained appropriate signatures, and ensured correct billing to invoices.
Scheduling:
Answered incoming relays and directed them respectively.
Screens calls and scheduled patient appointments.
Prepared patient instructions for delivery via fax, mail, or in office pickup.
Communicated referral sources for unscheduled patients.
Cleaned and organized workstations.
Adhered to HIPPA, OSHA, and other appropriate regulatory standards.
Retail:
Accounted for inventory by handling returns, restocked shelves, and placed items in respective areas.
Ensured store tasks were completed adequately per assigned shift.
Monitored cash handling procedures, as well as operated cash register to check out customers.
Maintained store appearance and merchandising standards as directed.
WORK HISTORY
Gastroenterology Associates
Scheduler
April ’21 to May ‘23
Auto Zone
Commercial Delivery Driver/Customer Service Representative
June ’13 to April ‘21
Advance Auto Parts
Commercial Delivery Driver/Retail
July ’10 to May ‘13
EDUCATION
Istrouma High School
Graduated May ‘93
High School Diploma
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