Nichole Morgan

Waldorf, MD *****

adyiza@r.postjobfree.com

240-***-****

Summary

To make use of my interpersonal skills that focus on customer satisfaction and customer experience.

Professional Experience

January 2018 to Present

AvalonBay Communities - Washington, DC

Front Desk Concierge

• Greet guests.

• Monitor foot traffic.

• Provide top-notch customer service.

• Assisting residents in receiving timely resolutions on housekeeping and maintenance issues.

July 2017 to April 2019

Genesis HealthCare – La Plata, MD

Certified Nursing Assistant

• Assisting residents with Activities of daily living.

• Examine patients for bruises, blood in urine or other injuries/wounds.

• Clean and sanitize patient areas.

• Change bed sheets and restock rooms with necessary supplies.

• Served meals to residents.

• Checked vital signs.

May 2017 to July 2017

Right at Home - Waldorf, MD

Personal Care Aide (PCA)

•Light cleaning.

•Planning, preparing, and serving meals.

•Washing, drying, and folding clothes and linen.

•Assist client with bathing, grooming, and personal hygiene.

•Grocery shopping, and errands.

June 2015 to April 2017

McGuffey Healthcare Center - Gadsden, AL

Certified Nursing Assistant

• Helping patients with activities of daily living.

• Checked vital signs.

• Served and fed meals to residents.

• Aided in lifting and transferring residents, when necessary.

• Changed bed linens

November 2012 to January 2015

Walmart - Gadsden, AL

Stocker

• Process and stock freight in correct departments.

• Take excess products to receiving to be inventoried.

• Zoning of all products on sales floor.

• Empty and dispose of trash accordingly.

December 2008 to June 2011

Kaiser Permanente - Rockville, MD

Medical Billing Specialist

• Entering patient claim information into billing software.

• Prepare accurate claims for submission to insurance company.

• Handles request for copies of medical records, and bills.

• Supports Medicare department with credentialing of providers.

October 2006 to December 2008

Metropolitan Washington Orthopedic Association - Oxon Hill, MD

Medical Administrative Assistant

• Resolve account discrepancies and uncollectable accounts.

• Investigated CPT and payer denial patterns, reduced denials 20%.

• Respond to customer inquiries regarding account status.

September 2002 to September 2006

Physio Sports Rehabilitation Center - New York, NY

Front Desk Coordinator

• Greeted and directed patients' and visitors.

• Verified insurance coverage and benefits.

• Investigated CPT and payer denial patterns, reduced denials 15% by identifying clerical errors.

Education

Smithsburg High School - Smithsburg, MD

1991 – 1995

Skills

•Multi-line phone systems

•Microsoft Office

•Insurance Verification

•Medical Scheduling

•Vital Signs

•Medical Billing

References available upon request.

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