Employment Profile

Bubbles and Bows, Lexington KY

Business Owner 4/1997 – Present

Provided friendly, professional pet grooming and boutique service to various clientele

Created the business plan and the budget, recruited and trained staff

Handled all financial management, reporting and operation of the business

Regularly compared sales with intended goals on short and long term basis

Purchased inventory for business and accepted payments from customers

Portrayed products and services to the right audience through the creation of advertising campaigns

Took advantage of social media, live advertising events, and other publicity media to promote products or services

Smiled, made direct eye contact, and greeted clients and patients (worked with vet clinic) in a friendly and professional way, making them feel welcome and comfortable

If the pet’s temperament allowed, touched and talked to the pet within 5 seconds of greeting the client, making every client and pet feel cared for and special

Assisted clients by holding doors, helping with rambunctious pets or children, and carrying things when needed

Ensured that all dogs were leashed and that cats and smaller pets were caged

Educated clients about common problems such as fleas, heartworm tests and preventatives, fecal tests and parasites, impacted anal glands, and ear infections and recommended appointments with a veterinarian if appropriate

Listened actively and conveyed concern, empathy, and compassion to clients

Conducted tours of the salon, ensured that the facility was orderly and that staff and pets were prepared for tours

Maintained patience, politeness, and compassion with clients who were emotional or discourteous

Responded with polite and genuine concern to client complaints or comments regarding their bill or their service

Responded to telephone calls promptly in a courteous and friendly manner

Invoiced grooming fees, flea control, and products in the computer

Maintained appointment schedule in appointment book

Maintained a record within the notes field of the blade used and any special instructions regarding the groom so it may be accessed at future visits

Offered to make a follow up appointment for all grooms to get them on a regular grooming schedule and provided reminder appointment cards to clients

Recognized animals with contagious or potentially contagious diseases (coughing dogs, sneezing cats, puppies with bad diarrhea) and followed isolation procedures including escorting them immediately to an exam room and having them examined by a doctor prior to admitting them to the hospital or pet salon areas where they may have contact with other pets

Kept pets safely restrained and under control at all times, learned and reported symptoms that indicate a pet may be ill during their visit

Safely handled fearful/aggressive pets with compassion and respect

Performed nail trims on all grooms with the traditional nail clippers and/or Dremel tool

Cleaned and flushed the ears and expressed the anal glands unless declined by the client

Ensured that facility was clean and odor free at all times

Provided clean and sanitary facilities for pets including kennels, litter boxes, dryers, and tubs

Education

Lafayette High School May 1979

High School Diploma

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