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Human Resources Customer Service

Location:
San Antonio, TX
Salary:
$21 hourly
Posted:
July 26, 2023

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Resume:

Angela B. Bunting

**** ******** **** *** ****

San Antonio, TX 78249

Email: adyixs@r.postjobfree.com

210-***-****

SUMMARY

Seasoned and accomplished Human Resources Professional of over 14 years

ACCOMPLISHMENTS

●ITT Technical Institute: Awarded employee of the Quarter for two school semesters, June & Sep 2014 VHF

United States Air Force:

●Basic security clearance, Honorable discharge, 8 years total loyal active service

●Served as active duty Air Force, Air Force Reserves and in the Texas Air National Guard for the 149th Fighter Wing

EXPERIENCE

Department of Veterans Affairs

Human Resource Assistant GS-9 (Nov 2022-Jan 2023)

●Received training on recruitment

●Record maintenance

●Payroll processing

●Job Classification

San Antonio Public Library Foundatio:

Literacy Educator (Aug 2019-11/2022)

●Participate and lead public relations efforts to promote and raise funds for children’s literacy

●Engage children by modeling activities that encourage learning

●Participate in local community by raising awareness and providing free books to children

●Plan activities and research new ideas for reading strategies

●Assist children with literary capabilities and assessment of reading levels

Macy’s

Seasonal Retail Sales Associate (October 15 2021-February)

●Greeted and provided customers with excellent customer service by introducing select products using suggestive selling and sharing product knowledge

●Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards

●Alerted management of potential security issues

●Assisted with inventory, including receiving and stocking merchandise

San Antonio Public Library

Library Aide (October 2019-July 2022)

●Cataloged and coded library items

●Maintained professional knowledge and skills for resources/information science

●Assisted patrons with computers and library database

●Considered each month for library planning and goal setting

●Sorted and shelved library books and resources

●Registered new patrons, maintained and updated customer profiles in library system

●Assisted with and answered reference inquiries

●Created displays and themes to celebrate holidays, seasons, people

Clarksville Montgomery County School Systems:

Substitute Teacher (Mar 2019-May 2019)

●Substituted as a daily instructor for grades K-12, to include children with special needs

Nashville Metro Library System:

Circulation Assistant (Apr 2018 - Oct 2018)

●Categorized, sorted, and shelved library items

●Assisted patrons with reference questions, computers, and technical TV issues

●Created and maintained monthly displays

●Conducted training and provided oversight to volunteers and assigned staff

●Checked library materials in and out, registered patrons for library membership, collected fines

●Fulfilled incoming and outgoing book and material requests

●Assisted patrons with computers and technical applications

PVBS, Reston, VA

Marketing Research Coordinator (Jan 2017 - May 2017)

●Assisted in business expansion and procurement of potential businesses

●Entered data into Microsoft CRM and generated weekly activity reports

●Supported and participated in meeting objectives of department improvement and team building

●Interfaced with government agencies, businesses, and organizations to provide needed information

●Identified and researched companies for potential acquisitions

ITT Technical Institute, Chantilly VA Campus:

Librarian (Apr 2014-August 2016)

●Coordinated the acquisition, processing, organization, distribution, maintenance, inventory, and budget process of all campus library resources

●Interacted with students, provided refreshments and fun quarterly activities to promote positive attitudes toward school library

●Created and taught PowerPoint presentations on Information Literacy & latest resources

●Collaborated with faculty on selection of new books, periodicals, and materials to meet the curriculum needs of the campus

●Supervised work assignments of library support personnel, student aides, and volunteers

●Managed interlibrary loans and coordinated with other academic institutions

●Conducted annual inventory, ordered new materials essential to courses

MVM Inc.,

Personnel Security Specialist (Aug 2012-Mar 2014)

●Identified potential candidates for hire and conducted reference checks

●Scheduled interviews, assisted new hires with I9 verifications, conducted orientations

●Tracked and followed recruitment of linguists throughout the hiring process

●Reviewed and processed JPAS, e-QIP, and DOD/DOS SF-86 in accordance with federal regulations

●Processed National Agency and investigational background checks

●Reviewed personnel security files, and questionnaires to meet contract requirements

●Application’s used was Applicant Tracking System (ATS) to create job postings, screen applications, and select qualified candidates for interviews as well as Taleo

Civil Service, USAF GS-05 Lackland AFB, TX

Human Resources Assistant (Jan 2008-Aug 2011)

●Created Commander’s schedule and edited monthly calendar and agenda

●Collaborated with department staff to complete performance evaluations and promotions

●Managed interview scheduling for recruiting team, confirmed availability of candidates

●Processed requests for reinstatement of security clearances

●Maintained digital and electronic personnel records

●Identified potential candidates for hire and conducted reference checks

●Scheduled interviews, assisted new hires with I9 verifications, conducted orientations

Civil Service, USAF GS-05 Lackland AFB, TX

Military Pay Technician (Aug 2007-Jul 2008)

●Reviewed, examined, and resolved problems relating to discrepant Master Military Pay Accounts (MMPA's)

●Established, maintained, and reviewed payment processes

●Opened and closed payroll accounts for active, reserve and retired armed forces personnel

Civil Service, USAF GS-05 Lackland AFB, TX

Library Technician (Dec 2005-Jul 2007)

●Catalogued, sorted, shelved and loaned library materials to patrons

●Registered new patrons and issued library cards

●Organized activities and promotional events (e.g. children’s storytelling, author readings, book sales, etc.

●Answered reference questions and assisted patrons with library resources

●Managed interlibrary loans

●Planned and participated in special programs, such as used-book sales, story time and outreach programs

●Created a library/media center environment conducive to learning to the maturity level and interests of students

●Maintained microfiche and electronic archived

Non-Appropriated Funds NF-03 Andrews AFB, MD

Human Resource Assistant (OA) Nov 2001-Aug 2001)

●Processed personnel actions (i.e. appointments, position/pay changes, transfers and separations

●Identified potential candidates for hire and conducted reference checks

●Scheduled interviews, assisted new hires with I9 verifications, conducted orientations

●Created, posted, and removed job ads for external and internal job employment

●Processed national agency and security checks, background investigations, and verified military affiliation

●Edited and tracking annual performance reports

U.S. Census Bureau

Crew Leader (Apt 2001-July2001)

●Taught numeration courses

●Conducted field evaluations with students

●Ensured field hours and salaries were paid

United States Air Force, Honorably served:

Personnel Technician (Nov 1991-Oct 1999)

●Oversaw the completion of compensation and benefits documentation

●Reviewed, edited, and tracked annual performance reports

●Scheduled meetings, interviews, events and maintained agendas

●Researched new improvements and conducted training sessions

●Oversaw leave program, processed requests, maintained accounts

●Completed onboarding and conducted orientations

●Coordinated retirement seminars and transition assistance

●Maintained compliance of personnel policies, directives and procedures

EDUCATION

●Community College of the Air Force Human Resource Technician

●Over 385 hours of Human Resources Technical Training School

●Strayer University, Ashburn, VA

●Bachelors of Arts in Business Administration, Jun 2005

●GPA: 3.1

SKILLS AND ABILITIES

●Professional customer service and communication skills, both verbal and written

●Creative, able to generate new ideas and brainstorm new library programs

●Ability to organize and prioritize work responsibilities

●Interested in research and providing resources to others

●Skill in operating standard computer and software applications, including but not limited to electronic mail, word processing, spreadsheets, databases, and presentations

●Strong leadership skills, articulate and concise, paying high attention to detail

●Great technological and organizational skills, time management and multi-tasking

●Positive interpersonal relationships with co-workers, customers and ability to maintain emotional control under stress



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