Customer Service Data Entry

DEL-MONICA CUTHBERTSON

*** ******* ***** ● Hillsborough,North Carolina 27278

Home 919-***-**** ● Cell 919-***-****

Email:adyiwm@r.postjobfree.com

STRENGTHS

● A professional with more than 15 years' progressive experience in customer service and sales.

● A dynamic team leader;able to bring energy,enthusiasm,and experience to motivate team members to achieve potential and meet objectives.

● A highly organized administrator;able to quickly assess needs and provide tools to resolve difficulties, enhance learning,and improve performance.

PROFESSIONAL EXPERIENCE

June 2014 – present:Server for the Carolina Ale House – Durham,NC

● Maintain professional appearance as per handbook,including proper hand washing

● Greet all tables with a warm smile and a sincere welcome

● Accurately take guest orders and enter into POS in a timely manner

● Possess proficient knowledge of our food menu,specials,and drink menu

● Pre bus all tables

● Follow all steps of service

● Practice safe alcohol service

● Collect payment from guests

● Exhibit teamwork with other employees

● Maintain a positive working relationship with other employees

● Perform other duties and tasks as assigned or requested January 2011 -June 2014:Housekeeping for the Wall-2-Wall Cleaning Service – Durham,NC

● Respond promptly to requests from guests and other departments.

● Fill cart with supplies and transport cart to assigned area.

● Make beds and fold terry.

● Clean bathrooms.

● Remove trash,dirty linen,and room service items.

● Check that all appliances are present in the room and in working order.

● Straighten desk items,furniture,and appliances.

● Dust,polish,and remove marks from walls and furnishings.

● Vacuum carpets and perform floor care duties (e.g.,in guest rooms and hallway). February 2011 -December 2012:Shift Manager for McDonald's -Charlotte,NC

• Served as shift lead

• Communicated with customers and employees

• Handled cash for beginning and ending shifts

• Processed safe counts for beginning and ending shifts

• Supervised employees

May 2006 -January 2011:Customer Service Associate for the Mind of a Child – Durham,NC

● Serves as MofC Receptionist;communicating with customers and vendors

● Processed mail (incoming and outgoing)

● Maintained accurate customer and order records

● Performed data entry of test results and IEP summary notes

● Maintained databases and created reports for assisting with audit preparation and administrative reports.

EDUCATION

High School Diploma – Orange High School – 1992

Cosmetology Credit Hours -Arnold’s Beauty College -1993 – 1994 Business Administration – Courses taken towards Associates Degree -Kaplan University –-2015

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