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Social Media Customer Service

Location:
Temecula, CA
Salary:
70,000
Posted:
July 26, 2023

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Resume:

MeShay Talae

**** ***** **. **********, ** ***** • 310 505. 8028 • adyiwd@r.postjobfree.com

Highly competitive, passionate, persuasive and articulate with over 5 years’ of student housing and marketing, industry experience. Skilled in multimedia journalism, social media marketing, public relations, partnership building and campaign management.

Demonstrated success record in:

Managing multiple projects and delivering on deadline.

Excellent communication and writing skills

Strong organizational skills self-motivated with ability to prioritize and multitask over a wide range of Responsibilities with great attention to detail.

Implementation and Execution of Strategic Social Media Marketing Campaigns

Partnership

Problem solving and conflict management

EDUCATION

University of Southern California May 2014

B.A. Annenberg School of Journalism and Communication PROFESSIONAL EXPERIENCE

PINK PR, Los Angeles, CA 2011 – 2015

Managing Owner

• Consult Work closely with teams to create initial rollout strategy and adjust throughout marketing campaign to execute targeted marketing efforts using content

• Work with the senior leadership team to develop content solutions to meet the needs of the business GHP MANAGEMENT, Los Angeles, CA 2012 – 2014

Marketing Manager Lorenzo Apartments

• Develop and implement marketing plans including oversight and support of social media, websites, email marketing, advertising, promotions, printed collateral material, signage, print ads, outreach print materials, sponsorship materials, uniforms, leasing center staging support, online reputation management, online classifieds, satisfaction surveys, lead- to-lease/ One Site tracking, advertising analytics, international marketing, and vendor relationships

• Cultivate relationships with outside agencies and vendors to support the marketing plan. Monitor, track effectiveness and negotiate pricing; ensure consistent and effective results.

• Stay abreast of all new trending social platforms and new media technologies.

• Hire, develop and Train Marketing Team & Community Assistants

• Respected the boundaries of confidentiality, fair housing laws, and safety obligations.

• Facilitating all aspects of the apartment leasing process from initial contact to move-in, accurately entering property management contract and leasing data into property management system.

• Planning and executing website marketing and advertising directives including oversight of online and marketing and social media presence

PEAK CAMPUS MANAGEMENT/GHP, Los Angeles, CA 2012 – 2012 Leasing Associate Lorenzo Apartments

• Work to optimize occupancy while maximizing leased rent

• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages

• Maintain thorough product knowledge of the property and competition

• Assist with market surveys as needed

• Collect deposit and/or fees associated with move-in

• Accurately prepare and have a thorough knowledge of all lease-related paperwork

• Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary

• Inspect units on a quarterly basis as well as prior to move-in

• Assist with planning and hosting of resident events

• Audit all lease and renewal files for key controls and bonus submission to the Property Manager

• Assist residents with the move-out process

• Assist in the performance of turn process

• Write up and file service requests from residents upon receipt

• Contribute to the general upkeep and cleaning of office, common areas and model CAMPUS APARTMENTS, Los Angeles, CA 2009 – 2012

Keystone –Part-time Leasing University Gateway

• Assist with planning and hosting of resident events

• Perform various administrative tasks as needed

• Assist residents with all customer service needs and requests

• Lease apartments and sell the products and services of the property to prospects

• Assist prospective residents with completion of online application

• Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials

• Maintain thorough product knowledge of the property and competition

• Collect deposit and/or fees associated with move-in

• Inspect units on a quarterly basis as well as prior to move-in

• Audit all lease and renewal files for key controls and bonus submission to the Property Manager

• Assist residents with the turn and move-out process

• Write up and file service requests from residents upon receipt

• Contribute to the general upkeep and cleaning of office, common areas and model

*References Available upon request



Contact this candidate