PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

REBECCA S APSEY

* * * * * 1 3 4 1 1

b e c k y adyiw6@r.postjobfree.com

* * * ******* * t ., OWOSSO, M I 4 8 8 6 7

Motivated person skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Reliable and punctual person successfuly handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Dedicated home healthcare professional devoted to client needs. Trained in wound care, basic life support and daily support. Keep clients active and mentally stimulated while meeting all physical requirements.

Devoted home health professional dedicated to client support and quality of life improvement. Skilled in keeping home environments clean and safe with diligent attention to every need. Caring and compassionate in handling personal hygiene requirements with dignity. ADL support Mobility support Safety monitoring

Documentation Medical charting Housekeeping

Wound care Recordkeeping Medication organization

Medication administration Customer relations Microsoft Word Time management Task prioritization Performance management Team leadership Service delivery Cash handling

Schedule preparation Project management Staff training Task delegation

Home Health Care Aide

State of Michigan, OWOSSO, MI, Apr 2018 - Current

Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs.

Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs.

Improved client nutrition by carefully monitoring and preparing specialized diets. Protected clients during transfers between seating, beds, and wheelchairs. Assisted clients with taking medication on time by arranging schedules and reminders. Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance. Identified issues with home environments through continuous monitoring, documenting, and reporting concerns.

Minimized safety hazards by arranging living spaces with patients' needs in mind. Avoided dangerous bed sores and new infections through constant attention to patient needs.

Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.

Prepared balanced, healthy meals and snacks for clients. Maintained clean home environment, changing linens, washing laundry and cleaning spaces. Encouraged patient independence with caring support for personal hygiene and mobility needs.

Store Manager

Cornerstone Grocery, Perry, MI, Jan 2016 - Feb 2018 Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.

Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management. Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards. Addressed and resolved escalated customer complaints and worked to restore satisfaction. Built strong reputation in [Location] by quickly addressing all customer concerns and giving back to community through charitable initiatives.

Coordinated employee schedules for optimum performance and shift coverage. Maintained store standards in merchandising, security, and visual presentation. Supervised inventory audits, financial reconciliations, and [Type] reporting. Minimized losses with effective security presence and tight employee controls. Oversaw all business aspects of $[Amount] per month store with [Number]+ employees. Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Directed [Number]-member administrative staff handling business finances, customer contact, and recordkeeping.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Maintained optimal employee coverage for business needs with well-prepared team schedules.

Gas Station Customer Service Representative

7-11, Perry, Mi, Aug 2015 - Feb 2017

Helped improve processes and products by relaying customer feedback. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

Sold products to customers during routine service calls using strong cross-selling abilities. Updated records with all interactions and customers transactions. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Met inbound customer needs while maintaining strict performance targets. Referred unresolved customer grievances to designated departments for further investigation.

Completed inquiries and followed up with customers to share findings and offer solutions. Developed solid relationships with staff, customers, and vendors. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Troubleshot problems and developed successful solutions. Kept all areas clean, organized and in line with company professional standards. Maintained full compliance with legal, health, and safety regulations. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Boosted efficiency by keeping work areas clean, tidy, and free of debris. Identified causes of product malfunctions and credited affected customers. Manager

McDonalds, Durand, Mi, Mar 2007 - Sep 2010

Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.

Covered daily business requirements with well-organized schedule and properly delegated EDUCATION

assignments.

Planned and executed strategies to increase business and drive profit growth. Met financial targets by establishing budgets and controlling expenses. Trained staff in primary roles and strategies for exceeding goals each day. Investigated new [Industry] trends and capitalized on opportunities to increase company business.

Coordinated efficient operations to effectively deliver [Type] service in line with quality standards and business objectives.

Supervised teams and provided clear objectives and consistent, performance-oriented policies.

Demonstrated safety procedures and monitored compliance to protect staff and general public.

Managed paperwork for business operations, personnel files, and legal requirements such as taxes and business permits.

Organized logistics for [Area of expertise], leveraging [Industry] knowledge to optimize results.

Monitored employee work to assess performance and identify knowledge gaps requiring retraining.

Implemented new policies to reduce waste, streamline activities, and better control expenses.

Boosted revenue [Number]% over [Timeframe] by reducing costs and improving marketing strategies.

Controlled labor costs by streamlining workflows based on expected demands. Maximized employee performance with effective training and close mentoring. Met customer demands by tracking market changes and adapting strategies to match. Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Managed daily workloads by organizing effective schedules and delegating tasks. Contributed to effective decision-making with detailed reports on daily operations. Oversaw employee training and all staff management tasks. Kept all paperwork current and compliant with internal standards and legal requirements. Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Eliminated resource waste through effective monitoring and improved controls. Manager

Dish Network, Chesning, Mi, May 2001 - Sep 2004

Covered daily business requirements with well-organized schedule and properly delegated assignments.

Monitored employee work to assess performance and identify knowledge gaps requiring retraining.

Managed paperwork for business operations, personnel files, and legal requirements such as taxes and business permits.

Medical Assistant

Ross medical, Lansing, Mi, Mar 2008

Associates degree in Business

Baker College, Owosso, MI, May 2000

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