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Customer Service Data Entry

Location:
Charlotte, NC
Salary:
22.00
Posted:
July 26, 2023

Contact this candidate

Resume:

Robert Tynes

Charlotte, NC *****

adyivb@r.postjobfree.com

+1-980-***-****

To obtain a position as an active employee in a growing, reputable company where I can contribute my experience, proactive attitude, and positive atmosphere to help improve the company and myself. Willing to relocate: Anywhere

Work Experience

Phlebotomist

Labcorp - Charlotte, NC

December 2019 to Present

• Perform routine laboratory and diagnostic testing during appointments at our centers

• Greet and escort patients to and from the laboratory

• Collect blood and other biological specimen

• Ensure laboratory orders are properly entered into the Electronic Medical Record (EMR), Greenway and properly linked to lab provider sites (Quest, MACK, Labcorp)

• Assist patients with signing Advanced Beneficiary Notices

• Properly confirm orders, label, process, and store specimens for pick-up service by our laboratory partners

• Adhere to all compliance and regulatory requirements including being a champion of HIPAA compliance and CLIA waived site best practices

• Train and assist team members for covering the lab in the event of PTO or absence

• Document patient conditions and visits as appropriate in our EMR

• Follow all safety, quality, and cleanliness protocols and champion new protocols

• Coordinate with our laboratory partner to order lab supplies and manage inventory

• Other duties as assigned by Practice Manager including but not limited to; rooming patients, collecting medical records, assisting patients with scheduling referrals and diagnostic orders Shelter Specialist

Roof Above - Charlotte, NC

May 2022 to March 2023

• Work effectively as a member of the shelter team, including maintaining open lines of communication, consulting about guest needs or situations, cooperating to complete tasks, and engaging in shared decision-making, as appropriate.

• Treat guests with respect and professionalism by practicing active listening, preserving guest confidentiality, avoiding power struggles, and maintaining patience in difficult situations.

• Collaborate with the Shelter Manager, Shelter Case Managers, and Shelter Assistants to identify guests who may need additional support and to strategize about specific guest situations.

• Proactively outreach to guests who are distressed or engaging in difficult behaviors and identify strategies to support these guests.

• Engage empathetically with individuals who present for services but cannot access shelter for some reason (e.g. ineligible due to age or gender, current suspension, capacity, etc.).

• Communicate shelter rules and policies; set limits with guests as appropriate, in keeping with a low- barrier shelter model

Traveling Phlebotomist

Rapid Staffing - Chantilly, VA

October 2021 to January 2022

• Perform blood collections by venipuncture and capillary techniques for all age groups of Refugees

• Collect specimens for drug screens, paternity tests, alcohol tests etc.

• Perform data entry of patient information in a timely manner

• Process billing information and collect payments when required

• Prepare all collected specimens for testing and analysis

• Maintain patient and specimen information logs

• Provide superior customer service to all patients

• Administrative and clerical duties as necessary

• Has comprehensive understanding of compliance and safety and is able to effectively communicate the importance of compliance and safety to other employees. Traveling Phlebotomist

Triage Staffing/ Genesis Hospital - Zanesville, OH June 2021 to October 2021

• Traveling to specified hospital locations to draw blood samples as required on a three month contract assessment

• Gathering mandatory information from patients and verifying their identities.

• Disinfecting extraction sites using alcohol swabs.

• Locating suitable veins and extracting blood samples using clean needles.

• Cleaning puncture sites and covering them with gauze, cotton-wool balls, or sticking plasters.

• Appropriately discarding used needles, syringes, and other items used during venipuncture procedures.

• Appropriately storing blood samples in accordance with established guidelines.

• Accurately labeling blood samples.

• Maintaining accurate patient records, which includes detailing any medical issues experienced by patients during venipuncture procedures that may affect the accuracy of test results.

• Transporting collected blood samples to the laboratory for testing. Donor floor Supervisor

Octaphamar plasma - Grand Prairie, TX

November 2017 to August 2019

Greets and builds rapport with donors and directs them to appropriate areas for further processing. Maintains donor flow while adhering to standard operating procedures. Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities. Remains professional at all times in a fast-paced environment Contributes to formulating area schedules to best accommodate production levels and donor arrival patterns

Reallocates area resources to alleviate process flow issues to minimize the donors’ time in the center Participates in employee interviews, evaluations, coaching, and disciplinary processes in the presence of center management

Oversees all donor screening personnel by delegating and coordinating staff activities to increase efficiency.

Performs performance reviews of donor floor staff and provides effective feedback regarding performance.

Train and provide leadership to new/existing employees. Manages break schedules and facilitates minor to moderate donor complaint resolution and directs to Center Management as appropriate.

Medical Assistant

ARCpoint Labs - Irving, TX

July 2016 to November 2017

ARC point Labs is a full-service national third-party provider/administrator providing Accurate, Reliable, and Confidential drug, alcohol, DNA and steroid testing, employment/background and wellness screening and corporate wellness programs. The company is nationally recognized and affiliated with the Drug and Alcohol Testing Industry Association.

ARC point Lab’s services encompass both on-site and off-site pre-employment, random, post-accident and reasonable suspicion testing.

In addition to our workplace and wellness testing capabilities, we serve many judicial, athletic, and medical clients across the United States. Collecting blood samples from patients. Check vital signs on patients and doing proper documentation.

Direct support Professional

York Board of Disabilities - Rock Hill, SC

June 2010 to March 2015

Serve as an advocate for Group Home residents, supervising and assisting with their daily activities as they work towards their individual goals; implement instruction by consultants and/or therapists. Attend and participate in individual's doctor visits Maintain confidentiality of residents per Lifespan policy and HIPAA. • Complete records and documentation (e.g. daily data collection, progress notes, medication administration records, etc). Ensure a clean, safe and orderly environment for residents by performing general cleaning and light housekeeping.

Handle emergency situations according to emergency procedures; assist with fire drills. Receive, review, process, file and submit a variety of documents and reports accurately and in a timely manner. Encourage individuals to participate in community activities and encourage peer relationships Ensure a clean, safe and orderly environment for residents by performing general cleaning and light housekeeping.

Education

High school diploma in General Studies

Northwestern - Rock Hill, SC

January 2003 to May 2006

Skills

• Phlebotomy (10+ years)

• Patient Care (10+ years)

• Vital Signs (10+ years)

• Venipuncture (10+ years)

• Laboratory Experience (5 years)

Certifications and Licenses

Certified Pharmacy Technician (CPhT)

CPR/AED

December 2022 to Present

Additional Information

SKILLS / STRENGTHS

• Proficient in the following computer applications: MS Excel, Spreadsheet, Access, PeopleSoft, and SharePoint

• Creative thinking skills

• Ability to work in and promote a team environment

• Excellent customer service skills/Public relations/Benefit solutions

• Ability to prepare and present briefings and presentations/great communication skills

• Excellent time management and organizational skills

• Effective listening and Problem solving



Contact this candidate