Front Desk Customer Service
Resume:
Margie Burns
Admin/Front Desk - Mercy Housing
Hayward, CA 94541
************@*****.***
Authorized to work in the US for any employer
Work Experience
Admin/Front Desk
Mercy Housing
May 2015 to Present
• Greet and screen visitors and guests entering and exiting the building
• Update visitors log and other front desk
• File, prepare correspondence, sort and distribute mail
• Route telephone messages to respective parties
• In the event of building emergencies, notify appropriate emergences or management
• Take and complete residents work orders, and maintain work order log
• Perform multiple task or assignments
• Monitor video camera system/surveillance
• Post and distribute tenant notices
• Maintain orderly appearance
Operations Clerk
Ricoh
July 2016 to July 2017
• Scan, copy documents in the system
• Prepare packets, box and file them accordingly
• Purge all documentation
• Trained and supervised a team of 7
Clerical/Admin Assistant
Oak Park Apartments
July 2006 to December 2014
• Assisted Property Manager with annual recertification of tenants with different program such as
• Affordable Housing, HUD, Section 8, and Tax Credit Property
• Sent notices for rental collections/late payments
• Preformed move in/out inspection, including clean-up of apartments
• Filed necessary forms in tenants folders, as well in the computer system
• Ordered and maintained office supplies for manager
• Collected rent from the tenants
• Handled incoming/outgoing rental application for input/output for waiting list
• Setup conference rooms for staff meetings
Clerical/General Clerk (internship)
Parker Elementary - Oakland, CA
June 2005 to June 2006
• Set up parent/teacher conference
• Mailed out necessary form to parents for upcoming events and newsletters
• Handled incoming /outgoing mail as well as using a switchboard to answer multi-line phone calls
• Assisted the teachers by helping out in the classrooms as well as field trips and assemblies
• Assisted with afterschool programs, homework, and physical education Intern
Social Security Administration - Oakland, CA
March 2005 to June 2005
• Retrieved old and new case files, updated open cases, closed and stored old files typed and mailed letters out to open cases
• Setup conference rooms for staff meetings
• Made sure that all necessary forms were in place,
• Assisted in the mailing area by weighing packages and letters to ensure the required postage are applied
File Clerk/ Receptionist
Fruitvale Dental
June 2003 to December 2004
• Typed letters, addressed envelopes, organized and labeled files for patients, processed invoices
• Obtained patient charts for appointments, verified insurance status, and provided excellent customer service to our patients on a daily basis
• Answered phone calls using switchboard, faxed documents to insurance providers, ability to scan and email documents as well
• Setup conference rooms for staff meeting
• Ordered office supplies for Management team and receptionist area Education
Laney College - Oakland, CA
2012
High School Diploma
Jefferson High School - Portland, OR
Skills
• Administrative/Clerical (Less than 1 year)
• Clerical (9 years)
• Entry level (Less than 1 year)
• multi-lines (Less than 1 year)
• Outlook (Less than 1 year)
• Front Office
• Front Desk
• Customer Service
• Reception
• Office Experience
• Surveillance
• Fair Housing Regulations
• Section 8
• Property Management
• Dental Receptionist
• Property Leasing
• Insurance Verification
• Residential Cleaning
• Office Management
• Phone Etiquette
• Physical Education
• Yardi
Additional Information
Highlighted Skills:
• Experience multi-lines switch board phone operator
• 2 years file set up skills
• 5 years Administrative/Clerical Experiences
• Proven ability to meet deadlines
• Great time management and multi-tasking ability
• Ability to foster a great team
• Excellent verbal, written, communication, and listening skills
• Reliable self-starter, can be depended on to complete tasks/assignments without supervision
• Entry level /Proficient in Windows, Micro Soft Word and Outlook
Contact this candidate