Margie Burns

Admin/Front Desk - Mercy Housing

Hayward, CA 94541

adyiv9@r.postjobfree.com

+1-510-***-****

Authorized to work in the US for any employer

Work Experience

Admin/Front Desk

Mercy Housing

May 2015 to Present

• Greet and screen visitors and guests entering and exiting the building

• Update visitors log and other front desk

• File, prepare correspondence, sort and distribute mail

• Route telephone messages to respective parties

• In the event of building emergencies, notify appropriate emergences or management

• Take and complete residents work orders, and maintain work order log

• Perform multiple task or assignments

• Monitor video camera system/surveillance

• Post and distribute tenant notices

• Maintain orderly appearance

Operations Clerk

Ricoh

July 2016 to July 2017

• Scan, copy documents in the system

• Prepare packets, box and file them accordingly

• Purge all documentation

• Trained and supervised a team of 7

Clerical/Admin Assistant

Oak Park Apartments

July 2006 to December 2014

• Assisted Property Manager with annual recertification of tenants with different program such as

• Affordable Housing, HUD, Section 8, and Tax Credit Property

• Sent notices for rental collections/late payments

• Preformed move in/out inspection, including clean-up of apartments

• Filed necessary forms in tenants folders, as well in the computer system

• Ordered and maintained office supplies for manager

• Collected rent from the tenants

• Handled incoming/outgoing rental application for input/output for waiting list

• Setup conference rooms for staff meetings

Clerical/General Clerk (internship)

Parker Elementary - Oakland, CA

June 2005 to June 2006

• Set up parent/teacher conference

• Mailed out necessary form to parents for upcoming events and newsletters

• Handled incoming /outgoing mail as well as using a switchboard to answer multi-line phone calls

• Assisted the teachers by helping out in the classrooms as well as field trips and assemblies

• Assisted with afterschool programs, homework, and physical education Intern

Social Security Administration - Oakland, CA

March 2005 to June 2005

• Retrieved old and new case files, updated open cases, closed and stored old files typed and mailed letters out to open cases

• Setup conference rooms for staff meetings

• Made sure that all necessary forms were in place,

• Assisted in the mailing area by weighing packages and letters to ensure the required postage are applied

File Clerk/ Receptionist

Fruitvale Dental

June 2003 to December 2004

• Typed letters, addressed envelopes, organized and labeled files for patients, processed invoices

• Obtained patient charts for appointments, verified insurance status, and provided excellent customer service to our patients on a daily basis

• Answered phone calls using switchboard, faxed documents to insurance providers, ability to scan and email documents as well

• Setup conference rooms for staff meeting

• Ordered office supplies for Management team and receptionist area Education

Laney College - Oakland, CA

2012

High School Diploma

Jefferson High School - Portland, OR

Skills

• Administrative/Clerical (Less than 1 year)

• Clerical (9 years)

• Entry level (Less than 1 year)

• multi-lines (Less than 1 year)

• Outlook (Less than 1 year)

• Front Office

• Front Desk

• Customer Service

• Reception

• Office Experience

• Surveillance

• Fair Housing Regulations

• Section 8

• Property Management

• Dental Receptionist

• Property Leasing

• Insurance Verification

• Residential Cleaning

• Office Management

• Phone Etiquette

• Physical Education

• Yardi

Additional Information

Highlighted Skills:

• Experience multi-lines switch board phone operator

• 2 years file set up skills

• 5 years Administrative/Clerical Experiences

• Proven ability to meet deadlines

• Great time management and multi-tasking ability

• Ability to foster a great team

• Excellent verbal, written, communication, and listening skills

• Reliable self-starter, can be depended on to complete tasks/assignments without supervision

• Entry level /Proficient in Windows, Micro Soft Word and Outlook

Contact this candidate