Customer Service Accounts Payable

Melanie Cramer

Administrative Professional

******@******.*** • 330-***-****

Delaware, Ohio

Summary

Motivated administrative professional with experience in all the right places. Ready to jump into a remote or hybrid position, but also open to in-office opportunities. Understands the inner workings of an office and knows how to make things run smoothly. Focused on the success and profitable growth of an organization. Efficient team player and able to work independently.

Software & Technical Knowledge

Microsoft Office Suite

Microsoft 365

Microsoft Word

Microsoft Excel

Microsoft Outlook

Google Suite

Google Docs

Google Sheets

Lotus 1-2-3

Micro Image Terminal

Zebra Label Machine

Multiline Switchboard Phones

Office Equipment: Printers, Scanners, Facsimile, Copiers, Postage Scales, etc.

Education

High School Diploma

Ravenna High School

Ravenna, Ohio

Areas of Expertise

Office Operations & Management

Customer Service

Customer Support

Office Equipment & Hardware

Accounts Payable & Receivable

Verbal & Written Communication

Problem Solving

Order Processing & Tracking

Data Entry (Alpha & Numeric)

Executive Travel Planning

Monthly Budgeting

Computer Skills

Interpersonal Skills

Data and Information Analysis

Professional Experience

HomeTown Lenders, Worthington, Ohio December 2021 – July 2022

Junior Processor

Contacted loan officers and processors regarding titles and insurance needed for current and new homes. Executed background checks on individuals. Completed tasks associated with processing loans from start to finish.

Consistently met targets for high quality loan processing.

GBS Corporation, Dublin, Ohio May 2007 – October 2020

Customer Service Representative

Office Coordinator

Contacted suppliers and coordinated deals for salespeople. Kept the office running smoothly by focusing on operations and providing necessities for in-house personnel.

Successfully managed services in a territory with over a dozen large companies and smaller customers as well.

K&M International, Inc., Twinsburg, Ohio January 2000 – March 2007

Inside Sales Representative January 1998 – September 1998

Customer Sales Representative

Executive Secretary

Invoicing Professional

Accepted orders over the phone and entered data into systems. Priced and labeled items. Operated switchboard phone lines and assisted office manager. Scheduled customers to see show room.

Effectively projected annual orders for large scale buyers, including zoos, museums, and aquariums.

Additional Experience

Accounts Payable Assistant & Home Office Expenses

Cole National Corporation, Twinsburg, Ohio

Correspondence Analyst, Accounts Payable Clerk, EDI Clerk II & Control Clerk

Revco D.S., Inc., Twinsburg, Ohio

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