Benjamin A. Keebler

Sr. Project Manager

**** ******* *****, ********, ** 41042

859-***-****

adyiun@r.postjobfree.com

Extensive experience working with leadership teams within enterprise organizations in planning and implementing successful projects and strategic initiatives of different sizes and complexities.

Highly developed business acumen and understanding from working with all levels of highly matrixed enterprise organizations, from Executive Staff down to “boots on the ground” level staff and resources.

PROFILE SUMMARY:

A highly skilled IT Management professional and leader with over 30 years of experience and education in the IT industry, over 10 years of accumulated Business management experience and over 10 years of accumulated experience as a Business and IT Project Management leader with experience in Waterfall, Agile and other iterative project methodologies like SAFe.

Documented record of Program, Project and IT management success, with competencies in SDLC App/Dev, Infrastructure, Process improvement, Business process development, and Implementation projects of all sizes and complexities.

Highly motivated and results driven individual with a desire for success both personally and professionally.

Proven track record of meeting goals and being provided increasing levels of responsibility.

Has an accomplished set of leadership abilities for a diverse set of individuals and situations.

Constantly developing and improving skills and technology knowledge for providing the highest level of quality in leadership, management, service and expertise.

EDUCATION:

DeVry University Keller Graduate School, Masters of Information Systems Management,

oConcentration in Project Management

University of Indianapolis, Bachelor of Liberal Studies

WORK EXPERIENCE:

Humana Pharmacy (now CenterWell Pharmacy), Jan 2021 – June 2023

Program/Lead Project Manager – Consultant

Summary: Using ServiceNow PPM, SharePoint, and Office365 tools to manage several App/Dev, Cyber Security and infrastructure projects. Worked with various stakeholders at all levels to define requirements, identify risks and create a plan to successfully complete the objectives. Managed budgets between 2 million and 22 million dollars.

oManaged a Cyber security program to respond and mitigate vulnerabilities (IOP’s and VIT’s) for the TRAD, Specialty and Digital areas. Developed a program around the management and handling of Cyber-Security vulnerabilities and opportunities to improve overall security threats and risks for Humana’s enterprise as part of long term efforts and enterprise goals.

oSuccessfully managed a team of over 100 resources to rebrand Humana pharmacy to Centerwell Pharmacy for that organization. This included all applications and services within the Enterprise that needed various updates to reflect the new name and internet domains.

oManaged a project to roll out a Sales (using SalesForce CRM) and Provider Portal (using the Humana DHP platform) to help manage opportunities and interactions with CenterWell Pharmacy providers to improve sales and outcomes for their members.

oManaged initiative to convert over 10k Associates from @humana.com to @centewell.com which also involved a support process and mitigation plan for hundreds of applications and login services that would be impacted.

CareSource, April 2019 – August 2020

Sr. Project Manager - Consultant

Summary: Using Microsoft applications and tools, and ServiceNow PPM, I successfully managed several projects that improved clinical processes for the Atlanta market and rolled out a new vision benefits delegate and process by which vision insurance could be managed more effectively for Caresource members. Managed budgets between 5 and 10 million dollars.

o Working with a matrixed team across multiple departments we successfully completed an initiative to delegate Medicaid Routine Vision benefits in the States of OH, IN and GA for Caresource members. This project constituted a cost savings of about 22 Million dollars per year. Responsible for all planning, scoping and organizing the various teams for the various work streams as part of the implementation activities. Leading all efforts and resources to achieve objectives and project goals.

oWorking within the GA Market; Provided Project Management, Business and IT expertise for GA Market Quality Initiatives in 2019 for the QI, Care4U, BH, and UM departments. Provided Technical documentation, Statement of Work development and Estimates. Worked with the business units to develop Requirements documentation, Project scope, Risk analysis, Proof of concepts, budget forecasts and schedule baselines. Lead efforts and resources to achieve initiative and project goals.

Fifth Third Bank, November 2018 – April 2019

Sr. IT Project Manager - Consultant

Summary: Using Microsoft tools and other applications, I successfully managed several cyber security projects. Worked with various resources and stakeholders to identify requirements, mitigate risks and plan for successful completion of objectives. Managed budgets between 100k to 2 million dollars.

oWorking within the Fifth Third Cyber Security PMO; Provided Project Management expertise for Fifth Third Cyber Security division. Provide Technical documentation, Statement of Work development and Estimates. Work with the business to develop Requirements documentation, Project scope, Risk analysis, Proof of concepts, budget forecasts and schedule baselines.

oLead an initiative to complete attestation for the state of New York Department of Financial Services (NYDFS) Cyber Security regulations.

St. Elizabeth HealthCare, August 2017 - November 2018

Sr. IT Project Manager - Consultant

Summary: Using ServiceNow PPM, Clarity and other project management tools and applications, I successfully managed several projects within the IT division of the Hospital System. Worked with the business to develop Requirements documentation, Proof of concepts, budget forecasts and schedule baselines. Used SharePoint and MS Project to manage project documentation, communications and management processes. Managed budgets between 50k to 2 million dollars.

oLed an implementation project for MD Staff, a credentialing/provider management system that replaced their legacy Cactus system. This involved data migration and interfacing with BI systems.

oLed an implementation of a Hospital-Wide Patient Care communication system called Vocera.

oLed and Managed an EPIC Implementation cutover for Hendricks County Hospital who became an affiliate program partner of STE on their EPIC Enterprise Platform.

Brown Mackie College, April 2014 –September 2017

Adjunct Instructor

Summary: Provided curriculum design and instruction of courses.

oTaught Beginner, Intermediate and Advanced classes in Project Management

oTaught beginner and intermediate classes in Excel.

oTaught classes in IT Networking and infrastructure.

oTaught classes in Electronics, Technology, and Computing.

Community Health Network, February 2016 – August 2017

Sr. IT Project Manager - Consultant

Summary: Using Agile and Waterfall Methodologies; Provided Project and Program Management for the Community Health Network PMO. Provided Technical documentation, Statement of Work development and Estimates. Worked with the business to develop Requirements documentation, Proof of concepts, budget forecasts and schedule baselines. Used ServiceNow PPM, SharePoint and MS Project to manage project documentation, communications and project management processes. Managed budgets between 5 and 15 million dollars.

oLed an application development project within CHN’s EPIC (CareConnect) system to automate Surgery Checklists for pre-ops processes. This improved overall patient outcomes and increased productivity for CHN surgery operations.

oLed an implementation of a SaaS policy management solution (PolicyStat).

oLed a Gartner Benchmarking and Business Services analysis project.

oLed an initiative to implement a new imaging application (Xcelera Cardiology) at the Howard Hospital.

oLed initiative to rollout new modules in ServiceNow enterprise application. The modules of Asset, Demand and Finance modules were implemented.

oProvided Program Management for several project initiatives at Fairbanks Rehab hospital (as a client of Community Hospital), managed 3 project managers and budget of about 1 million.

UnitedHealth, February 2015 – February 2016

Sr. Project Manager

Summary: Using Agile and Waterfall Methodologies; Provided Project Management for the UnitedHealth One IT Department and PMO. Provided Technical documentation, Statement of Work development and Estimates. Worked with business areas to develop Requirements documentation, Proof of concepts, budget forecasts and schedule baselines. Used SharePoint and MS Project Server (PWA) Platform to manage project documentation, communications and project management processes. Managed budgets between 1 to 10 million dollars.

oUsing Agile methodology, led an application development project that provides UHC members the ability to estimate health costs based on specific procedures and see potential impacts on overall insurance benefits.

oWorked with business, vendor and internal IT resources to deliver Broker portal application that allows for comprehensive self-service that decreased startup time for Brokers and increased revenues as well as provided efficiencies in the broker onboarding process.

oLead a Data Warehousing and Business Intelligence discovery program that allowed UHC to be strategic in its individual market business and stay competitive in the new marketplaces. This included business process re-engineering as it relates to claims processing. This also included development of an ETL platform using MS SQL and several analytics tools such as Tableau, AWS, and Excelsior.

oLed a project to update the current 1099 MISC reporting processing for compliance with company strategic initiatives. This involved application development and business process analysis and development.

Ascension Health, February 2013 – February 2015

Sr. Project Manager

Using Microsoft Applications, SharePoint, I provided Project, Program and Portfolio Management for new and existing client targeted solutions, for the Ministry Services Center and Hospital Systems of Ascension. Provided supportive Technical documentation, Statement of Work development and estimates to clients. Worked with resources and stakeholders to develop project plans and execute them. Managed budgets between 100k to 2 million dollars.

oCompleted process improvement project that streamlined their P2P vendor management system. This included implementation of a contracting module within their enterprise.

oCompleted a Network Security implementation to help manage and secure the MSC internal network from outside connections on the LAN. This included upgrade of switches and internal network configurations.

oOversaw the discovery for implementing a Virtual Care Operations center program for Ascension Health. Led a team of 15 resources from Executive level to Support staff in assessing the ability to deploy a critical care nurse call center to support their Virtual Care program. This included development and design for internal infrastructure of the Call Center.

oUsing an Agile methodology, successfully led project to implement a new MS SQL ETL and Data Mart that provides the MSC and Ascension with important BI and Analytical reporting for measuring the KPI’s, and overall service performance for the Ascension Shared Services platform.

oLed two initiatives for development of interfaces between the Enterprise level ERP platform and the EMR systems of 3 hospitals to reduce costs and increase efficiency in day to day transactional processes. Teams were made up of Executive level management, Business SME’s, internal technical staff and vendor resources. Completed both projects on time, with high quality and within budget.

oLed an initiative to streamline processing of new requests for enhancements on the Symphony (Shared Services) platform.

oLed and assisted in several process development efforts for the PMO operations and SOP’s for Ascension Health’s MSC (Ministry Services Center) SSO.

oAssisted in the development of processes for a 2-year program to consolidate over 10k employees across Ascension by transferring their records between various Business Units and Entities within the Shared Services Platform (PeopleSoft).

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