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ANUBHOOTI JAISWAL

M: 042*-***-*** E: adyiuf@r.postjobfree.com

FOLIO: HTTPS://WWW.BEHANCE.NET/ANUBHOOTI

PROFESSIONAL

SUMMARY

I'm a Creative Interaction Designer and like to work with software design firms, communication design applications, principles, and strategies for ongoing development. With a design background, I've refined my skill set through a wide range of challenges from print to screen design.

Since every project is different, I adapt my workflow and design process as needed, while maintaining an overall user-centered and lean UX framework. To further my development with experienced leaders while taking the opportunity to share my knowledge with the wider I'm looking forward to joining with my creativity, knowledge, and insight with a new team.

SKILLS

DESIGN SKILLS

Wireframes, Storyboarding,

Prototyping, Stretching, Journey Map,

Interaction, User Research and testing,

Persona, Information Architecture.

Squarespace, Word Press

I.T. SKILLS

Adobe Creative Suite – Photoshop,

Illustrator, InDesign, Premium Pro,

Lightroom, AxureRp

InVision, Figma, Sketch.

Google (AdSense, AdWords, Analytics, Cal,

Doc, Gmail), Salesforce

WORK HISTORY

CUSTOMER MESSAGING SPECIALIST

Commonwealth Bank AUG 21 – Present

Promptly responding to customer queries in a timely and accurate way via messaging.

Perform maintenance functions including but not limited to closing cards / order replacements, accurate and timely processing of general monetary and non-monetary requests, payment processing and lodging disputes for unauthorized transactions.

Complies fully with and remains up to date on all Bank Operations and Credit policies and procedures as well as all regulatory requirements like KYC and regulatory compliance.

Sound judgment and excellent problem-solving skills, liaising with colleagues or managers to find the best solutions to customers' issues. Maintaining a polite, helpful, & professional manner always.

Update internal databases with information useful for discussions with customers.

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SOCIAL MEDIA COORDINATOR

Property Director APR 21 – JUL 21

Actively publish and manage, Copywriting and content creation for all social media channels including Instagram and Facebook.

Consistently monitor and evaluate the performance of all social channels, using any insights gained to improve results.

Developed digital communications that are consistent with corporate messaging, tone of voice guidelines, persona research, customer journey maps and business strategy.

Develop a comprehensive content strategy for all social media platforms that prioritizes the brand's objectives and growth ambitions.

USER EXPERIENCE DESIGN SPECIALIST

Parking Bounty AUG 17 to NOV 18

Created design wireframes and user flows with strong attention to detail for fresh steps

Utilized UX practices to target and adapt existing web-based functionality undertaking research to develop innovative solutions for a user-friendly mobile system

Built prototypes to conduct internal usability testing for qualitative analysis to iterate and rapidly adjust designs based on feedback.

GRAPHIC DESIGNER

Stick On Signs MAY 16 to JUL 17

Strategized, plan and execute the new design creating the logo, brochure, marketing, and promotional product. Interface different products with art, direction, designing, and the printing procedure.

Carefully prepared all design layouts into prepress files for offsets, web, and digital printing.

Created aesthetically-pleasing advertisements that complemented the product. FREELANCE DESIGNER MAR 15 to MAY 19

Management and maintenance of digital content, including maintaining content standards, guidelines and processes.

Adhere to guidelines for the tone, style and voice of all branded content online.

Strong skills in video editing, with the ability to create content that is clear, concise, and engaging.

Provide on-going support and maintenance to the business' digital workflow.

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EDUCATION

CERTIFICATE COURSE IN UX / UI DESIGNING

This is a three-month training course that helped me learn all the details from user experience to interaction design

DIPLOMA

Mumbai Technical Board

Three years of diploma in I.T.

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