Customer Service Call Center

Aleksandra Beylinson

PHONE : 720-***-**** E-MAIL : adyith@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly analytical professional with 5+ years of experience in resolving complex claims and providing inbound and outbound customer support. Looking forward to growing professionally by building career in accounting.

AREAS OF EXPERTISE

-Excellent analytical and organizational skills.

-Strong work ethics with positive attitude.

-Ability to work effectively under pressure.

-Highly organized with strong attention to details.

EMPLOYMENT HISTORY:

Advanced Assembly, Aurora CO 03/2020 to present

Purchasing Specialist

Used SAP ERP system for BOM imports, PO creation and hold record system, as well as correction of BE tickets.

Operated CalcuQuote EMS software and supply chain solutions program to generate BOM quotes and Purchase of material.

Responsible for orders to vendors, order confirmations and order management based on Terms and Conditions provided to suppliers for contractual obligations at time of PO submittal based on the special requirements listed in internal documents.

Responsible for verification of customers’ requirements prior to BOM PO placement, verifying pricing initiatives and adjustments based on the price breaks, attrition and overage need, loss of stock as well as MOQs

Identified holds that require customer approval based on the above, maintained, and updated resolutions in SAP holds module.

Soured BOM with overage vendors, and cost based on customers BOM

Responsible for evaluation and selection of suppliers on the Approved Suppliers list and overage calculations

Responsible for updated and changes to the quoted BOM per Exceptions report, documentation management regarding customer information relating to quotes, review, preparation, and importation of final date into SAP upon booking.

Verified required documentation (data codes and lot numbers) from suppliers at time of order, suggested replacements for original pats on the BOM

Ran verification query to confirm all items on the Bill of Material have been procured accurately before proceeding to completion.

Reviewed PO’s for accuracy and recorded on the PO review log and administered.

Imported Pos to SAP using Data Transfer Workbench form POR1 and OPR templates, which buying Turnkey parts & boards

Advanced Assembly, Aurora CO 03/2018 to present

Client Services Specialist

Received approved customer files and entered sales orders in SAP and Salesforce.

Effectively built relationships and communicated with internal and external customers regarding new bookings and order to billing process.

Continuously communicated with accounting team to insure accurate and timely billing, as well as modifying sales orders per customers’ and engineering departments requests.

Coordinated the resolution and communication of holds in-house, such as deliverables, board fabrication, sourcing and engineering related holds.

Filed complaints concerning quality, service, or billing, beginning the RMA or rework process when applicable, and documented any customer feedback.

Served as the main point of contact during the RMA process, coordinated communication between departments and customer, and overseen orders through to completion.

2-10 Home Buyers Warranty, Aurora, CO 03/2012 to 03/2018

Claims Authorization Specialist

Researched, analyzed, and made coverage determination regarding warranty obligations and coverage, based on written procedures for all trades.

Documented all interactions and decisions in a clear, concise and professionally written manner, per standard operating procedures.

Demonstrated a high level of urgency and responsiveness in researching and resolving homeowner and contractor inquires.

Defused claim situations and professionally demonstrates including but not limited to, sensitivity and clarity to alleviate customer complaints while providing quality customer service.

Informed homeowners and contractors about coverage determinations using communication techniques showing empathy when necessary.

Performed daily duties with little or no supervision and provides floor support in the absence of a supervisor.

Delegated daily duties to other specialists, upon request.

Money Gram International Company, Lakewood, CO 09/2006 to 01/2011

Customer Care Representative-Call Center

Responded to a high volume of inbound telephone calls from customers, agents and financial institutions; assisted them with money transfers and money orders.

Worked with a variety of transactions, foreign exchange rates and sending fees, country's rules and regulations, sending and receiving limit amounts.

Captured and protected consumers from fraudulent and suspicious activities.

Proficient in Microsoft Office programs with excellent navigational skills.

Bilingual in Russian and English languages.

EDUCATION:

Community College of Denver

Associates of Arts in Business Administration

Some coursework completed

2009-2010

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