Turner, Sarah

**** ***** **** **. ****** Chapel, FL 33543 813-***-**** adyisj@r.postjobfree.com

Education

Bachelor of science October 2018 university of phoenix 3.81 GPA

Business and Human Resources

Associates of arts October 2016 University of phoenix 3.92 GPA

Major: Healthcare Administration

Insurance billing & coding certification April 2009 ultimate medical academy 4.0 GPA

Major: Insurance and Billing & Coding

Skills & Abilities

Management

Twenty-Five Years of Management Experience

Managed Top Performing and Top Grossing Department in District

Managed an Average of Thirty Employee

Managed Inventory Control and Ordering, Ledgers, Profit and Loss Reports

Customer Service

Communication

Developed and implemented staff training manual for multiple clinics.

Developed New Concept Teams for Multiple Employers

Conducted classroom training of 20 plus employees, new and existing, Experienced and Comfortable with Training and Shadowing

Leadership

Department Management

Department Development

Super User of Soarian, GE Centricity, Orchestrate, Phreesia and Cerner Programs.

Experienced with Human Resources and Payroll Procedures.

Experience

OFFICE MANAGER PIKE ENGINEERING, LLC AUGUST 2022- PRESENT

Manage 6 Florida Offices with a team of 6.

Fleet tracker

Occupancy tracking

Onboarding and Offboarding

Meeting set up.

Employee Engagement

Corporate business credit card coding

Inventory control

Leadership travel arrangements

BUSINESS OFFICE MANAGER ENCOMPASS HEALTH DECEMBER 2021- AUGUST 2022

Manages new pilot project and team.

Ensure assigned BSO functions are completed following policies and procedures.

Ensure Assignments pertaining to billing, collections, zero pay and reconciliation are completed timely and accurately.

Review denial reports, credit balances, ATB, and correspondence.

Review lock boxes, IPSCAN, Ace IT and incoming mail.

Completes Team Works files and leads Team Works Calls with facility leaders.

Completes timecard review and approval.

Complete numerous internal control audits

Escalates issues and rework to management appropriately and in a timely manner.

Schedules and manages department staff and workloads.

PATIENT ACCOUNT MANAGER II ENCOMPASS HEALTH MAY 2021- DECEMBER 2021

Ensure assigned BSO functions are completed following policies and procedures.

Ensure Assignments pertaining to collections, zero pay and reconciliation are completed timely and accurately.

Review denial reports, credit balances, ATB and correspondence.

Review lock boxes, IPSCAN, Ace IT and incoming mail.

Completes Team Works files and leads Team Works Calls

Completes timecard review and approval.

Escalates issues and rework to management appropriately and in a timely manner.

Schedules and manages department staff and workloads.

Began Managing New Pilot Outpatient facilities to include non-Medicare billing responsibilities.

FINANCIAL COUNSELOR ADVENTHEALTH WESLEY CHAPEL JANUARY 2020- FEBRUARY 2021

Perform insurance verification for all commercial payers.

Calculate patient financial estimates for inpatient hospital stays.

Meet with patients to discuss financial responsibility.

Collections

SUPERVISOR, GUEST SERVICES BAYCARE HEALTH SYSTEMS- BLOOMINGDALE HEALTHHUB OCT 2018- NOV 2019

Oversee the Health Hub’s welcome experience and manage the customer relationship.

Responsible for all aspects of customer access of the facility

Responsible for overseeing reception, waiting room management, registration, scheduling, financial counseling.

Supervise team member assignments, performance, attendance, behavior, customer service and technical skills.

Investigate and resolve patient concerns and complaints.

Coach and counsel team members, as needed.

FINANCIAL COUNSELOR FLORIDA CANCER SPECIALISTS JULY 2016- OCTOBER 2018

Perform insurance notifications, verification and authorizations, all payers.

Calculate patient financial estimates for radiation therapy and infusion treatments.

Meet with patients to discuss financial responsibility.

Set patient payment plans.

Collections

Financial Clearance Representative III (Team lead and Trainer)/ H Lee Moffitt Cancer Center SEPTEMBER 2011- MARCH 2016

Performed insurance notifications, verification and authorizations, all payers.

Developed and implemented staff training manual for multiple clinics.

Conducted classroom training of 20 plus employees, new and existing.

Super User of Soarian and Cerner programs

Performed Quality Assurance for team of 20 people.

Selected member of Front-End Revenue Quality Team, FERQ

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