Lindsey Pence

Midland, MI *****

adyirm@r.postjobfree.com

+1-989-***-****

Authorized to work in the US for any employer

Work Experience

Sleep Technologist

Sound Asleep Lab - Saginaw, MI

January 2023 to Present

Ecommerce Personal Shopper

Walmart - Midland, MI

December 2021 to January 2023

Fulfilling online orders, quality checks, staging orders for customers, helping customers on the sales floor, and working as a team to accomplish all tasks in a timely fashion. Medical Receptionist

Midland Physicians Group - Midland, MI

October 2022 to November 2022

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts using All Scripts EHR.

• Welcome patients and visitors in person or on the telephone, and answering or referring inquiries.

• Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Keeps patient appointments on schedule by notifying providers of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

• Ensure availability of treatment information by filing and retrieving patient records.

• Maintain patient accounts by obtaining, recording, and updating personal and financial information.

• Obtain revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

• Help patients in distress by responding to emergencies.

• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.

• Maintain operations by following policies and procedures, reporting needed changes.

• Contribute to team effort by accomplishing related results as needed.

• Multi-tasking

• Flexibility

• Telephone skills

• Customer service

• Time management

• Organization

• Attention to detail

• Scheduling

• Word processing

• Professionalism

• Quality focus

HR Director

Attitude Wellness L.L.C. - Troy, MI

September 2017 to November 2020

Experienced HR Director working with Procurement, Inventory, IT, Marketing, Sales, and Executive Leadership. Well-versed in Michigan labor regulations as well as traditional HR practices, strong organizational skills, as well as excellent communication and interpersonal skills. In charge of oversight of personnel, resolution of department manager and employee grievances and disputes with an eye for positive company management; support for employee development, training, and growth; enhancing job satisfaction; review and improvement of all safety and wellness practices; and the design of onboarding, training, review, and offboarding procedures. Supervising HR strategies that support business objectives: forecasting staffing needs, mitigating risk, structuring benefit packages, maintaining employee records, managing budgets, designing accountability mechanisms, and overseeing overall employment needs. Interviewed, hired, and on-boarded 370 employees for Cultivation and Retail sites. Merchandiser

Trends International LLC - Mount Pleasant, MI

August 2015 to September 2017

Responsible for following plan-o-grams, interacting with retail employees and managers in order to display products according to company policy. Inventory count and ordering, completing paperwork, product placement, and destruction of pulled inventory. Maintaining records and reporting to corporate office. Self-scheduled, detail-oriented position with minimal supervision. I worked in each Meijer, K- Mart, Wal-Mart, Five Below and Michael's in Midland, Mt. Pleasant, and Alma. I enjoy interior design and merchandising.

Director

Business Management Dollar Daze - Midland, MI

January 2015 to August 2015

Responsible for SWOT analysis. Created and implemented company training program for Store Managers. Developed secret shopping program to maintain quality control. Conducted monthly financial audits for each location, performed accounts payable, human resources, personnel record keeping, tracking sheets, employee evaluations, development and implementation of company policies and procedures, created employee Handbook, counseled employees, developed and implemented employee evaluation policy and procedure, selected and ordered all personnel forms and company uniforms. Developed and implemented customer service policy and procedures which resulted in 75% increased average sales.Trademarked company logo for marketing and branding strategy. Developed long-term strategy and corporate restructuring in order to make the company more profitable and marketable. Medical Billing Manager and Satellite Office Practice Manager Dr. Maul's Family Practice - Rowlett, TX

November 1999 to August 2013

Certified Medical Coder at Rowlett, Farmersville, and Lavon, TX Practice Manager at Satellite Offices in Farmersville and Lavon, TX

Responsible for all aspects of Medical Billing Management: creating and implementing the billing policies and procedures, chart audits, insurance verification, patient billing, accounts receivable, payment posting, following up on delinquent accounts, contacting insurance companies with questions about payment processing, appeals, and fee schedule negotiations. Provider credentialing process with Insurance companies, IPAs, and Hospitals, Insurance contract and fee schedule negotiating. Medicare, Medicaid, Tricare, Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, Humana, Worker's Comp, HMO, PPO, POS experience. ICD-9, ICD-10, CPT, HCPCS II coding professional. Surgical, medical office procedural coding, laboratory coding, laboratory bill reconciliation, home health billing, hospital coding, medical records auditing, monthly production analysis reporting, insurance company audit documentation preparation, maintained all patient records and accounting information in accordance with HIPAA and HB5010.

Managed Farmersville, Texas location. The office in Farmersville relocated to Lavon, Texas. HIPAA Compliance Officer. Diagnostic, hospital, and home health billing, and chart auditing for six medical providers.

Education

Certification in BLS

American Heart Association

May 2023 to May 2023

Certification in HIPAA Compliance

November 2022 to November 2022

Associate degree in progress

Nursing Delta College - University Center, MI

January 2022 to October 2022

CMC

Practice Management Institute

2013

Medical Assistant Certification CMA

St.Augustine University

2010

Attended in Business

Southwestern Oklahoma State University - Weatherford, OK September 1997 to May 2000

Diploma

General Studies Deer Creek High School - Edmond, OK 1994 to 1997

Skills

• Inventory

• Strategic planning

• Budgeting

• Auditing

• Medical records

• Medical assistant

• Personnel management

• Operations

• Accounts Payable

• Management

• Payroll

• Human Resources

• Employee Relations

• Word

• CPT Coding

• EMR Systems

• ICD-10

• ICD-9

• Insurance Verification

• Medical Billing

• Medical Coding

• Customer service

• Medical terminology

• Microsoft Office

• Microsoft Outlook

• Medical office experience

• Microsoft Excel

• Leadership

• Medicare

• Accounts receivable

• Recruiting

• Sales

• Accounting

• Botox Experience

• Senior Leadership

• Experience Administering Injections

• Medical Scheduling

• Public Speaking

• Program Development

• Patient Care

• Triage

• Microsoft Access

• Communication skills

• Windows

• Typing

• Employee Orientation

• HIPAA

• Healthcare Management

• Epic

• ICD Coding

• Branding

• E-Commerce

• Research

• 10 key typing

• Employee evaluation

Assessments

Management & Leadership Skills: Planning & Execution — Highly Proficient October 2019

Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Centricity (10+ years), Strategic Planning, Budgeting, Public Speaking, Operations, Personnel Management, Inventory Management, Teambuilding, Medical Assistant, Certified Professional Coder, Medical Records Auditing, Fee Schedule Negotiations, Credentialing

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