Customer Service/Sales Professional
Resume:
Michelle M Green
Sales Professional
Greenwood, IN 46143
adyiqu@r.postjobfree.com
Ambitious Sales Professional Marketing Maverick Entrepreneur Dynamic, results-driven professional with a proven record of success in sales, entrepreneurship, & marketing. Passionate about creating connections, driving growth through strategic partnerships, innovative marketing campaigns & boasting exceptional customer service. Possessing a unique blend of creativity, tenacity,
& business acumen, dedicated to achieving outstanding results, constantly pushing the boundaries of what is possible. I am ready to bring my vision, experience, & unwavering drive to a new challenge! Professional Experience
Auto Sales Agent
Rightway Automotive - Indianapolis, IN March 2021 to Present
• Educated clients by streamlining the auto sales/finance process.
• Adequately discussed client credit bureaus, Truth in Lending, finance contracts & refinancing.
• Generates qualified leads via digital, email and social media marketing, paid ads, campaigns and outreach.
• Client interaction and presentations via telephone, office, social media platforms, email and sms/text messaging.
• Sets appointments, follow-up to generate sales and builds new business
• Cultivates client loyalty/referrals with personal branding via “Chelle G Sells Cars” on social media platforms. Sales Manager
Byrider Automotive-Indianapolis, IN March 2018 to January 2020
• Automotive sales management
• Lead, motivated, challenged & supported my sales team
• Educates clients by simplifying auto sales & finance processes.
• Adequately discussed credit bureaus, Truth in Lending, financing contracts & refinancing.
• Generates qualified leads via digital, email and social media marketing, paid ads, campaigns and outreach.
• Client interaction and presentations via telephone, office, social media platforms, email and sms/text messaging.
• Sets appointments, follow-up to generate sales and builds new business
• Builds client relationship by personal branding via social media platforms. Automotive Sales Agent
Byrider Automotive-Mishawaka, IN 2017 to 2018
• Pre-owned auto sales catering to clients with subprime financing needs.
• Consistently sold 15 unit monthly
• Educates clients by simplifying the auto sales/finance process.
• Adequately discussed credit bureaus, Truth in Lending and road to refinancing.
• Generated leads via networking, referrals, digital/social media marketing, paid advertising/campaigns on SM platforms.
• Nurtured clients/leads via CRM
• Created personal brand awareness via social media platforms. Independent Travel Sales Manager
WorldVentures - Indianapolis, IN 2014 to 2018
• Public speaking, using story-telling to engage audience & bridge the gap to build relationships.
• Created various learning products & services to successfully develop team members.
• Recruited, qualified, trained, team upon activation of membership.
• Completed administrative tasks including organization, database management, & creating report.
• Hosted public networking events public and private to build relationships and link agencies/individuals.
• Lead, motivated, challenged team/teammates.
Sales and Marketing
DriveTime - Mishawaka, IN 2014 to 2017
• Generated auto sales leads via referrals, digital, email and social media marketing, paid Facebook ads, campaigns & networking.
• Averaged 250 car sales annually, 20.5 sales monthly, consistently placed Top 3 in store, personal record 28.5 units sold June 2016
• Educated clients by breaking down the auto sales/finance process.
• Adequately discussed credit bureaus, Truth in Lending and road to refinancing.
• Cultivated relationships via personal branding on internet & platforms: Instagram, Facebook & SnapChat. Owner/Operator
Chelle Green Marketing/Promotions - South Bend, IN 2014 to Present
• Specializes in SEO, content creation, ads, A/B testing, digital commerce operations, social media management & direct sales.
• Founded & managed a successful marketing & promotions company, catering a wide range of clients.
• Executed innovative marketing strategies that effectively enhanced brand awareness & customer engagement
• Cultivated strategic partnerships with key industry influencers & organizations, resulting in a 40% increase in client acquisition. Territory Sales Representative
Allstate Insurance, Territory Sales Office-Indianapolis, IN 2010 to 2012
• Managed various special projects resulting in a pipeline increase of close to 30% in my tenure.
• Constantly maintained a passion to innovate & update recruiting processes.
• Recruited, qualified, candidates via creative marketing tactics.
• Adequately used CRM/database management.
• Hosted public networking events, generating viable agency candidates/leads.
• Small business start-up and management including daily accounting and bookkeeping activities. Claims Representative
Allstate Insurance, Claims Office-Indianapolis, IN 2009 to 2010
• Answered over 100 Inbound calls, daily-(FNOL) First Notice of Loss, claims/policy inquiry & general claims/policyholder info.
• Set, met, & exceeded goals, consistently acheiving 95% & above on call & outbound task quality (QSM), monthly.
• Solid attention to detail, accuracy recording & documenting claims notes, in a fast paced environment.
• Proficient using dual computer monitors & multi-tasking/adept use of multiple operations at once.
• Generates qualified leads via digital, social media marketing, paid ads, campaigns and networking.
• Client interaction and presentations via telephone, office, social media platforms, email & sms/text messaging.
• Demonstrated empathy, emotional intelligence throughout entire customer interaction.
• Sought out & obtained opportunities for advancement Certifications and Licenses
Licensed Life Insurance Producer-Indiana
Social Media Marketing Certificate
Notary Public
Licensed Realtor/Broker-Indiana
Skills
• Social Media Managment/Digital Marketing
• Problem solving
• Recruiting, Training, Team building, Leadership
• Verbal, Written, SMS/Text communication etiquette
• Cold & Warm Calling
• Self-motivated, Positive
• Microsoft programs: Outlook, Word, Powerpoint, Excel, Teams
• Customer Service, Direct Sales
• Goal Setting/Forecasting
• Account/Sales Management
• Active Listening, Attention to detail
• Event Planning, Networking
• Public Speaking
• Negotiation/Persuasion, Closing sales
• Client/Lead acquisition, Qualification, Nurture & Retention
Contact this candidate