SUMMARY

Lean Six-Sigma Black Belt and Senior Business Process Specialist with an Industrial Engineering degree, and proven experience in IT Software development, Automation, ERP in Biotech and Life Sciences, Healthcare, Insurance, Accounting / Finance, Banking Operations, Back Office, and Assembly Operations. My project improvements reduced $675 million in expenses, performing Value Stream Analysis, holding Kaizen events, and doing DMAIC Process Improvements. Experienced in Oracle ERP, Great Plains and NetSuite. Knowledgeable in manufacturing, and transactional processing.

PROFESSIONAL EXPERIENCE

Northrop Grumman Space Systems – San Diego CA. 04/2023 – Present

Sr Principal Process Improvement Analyst – Identifying LEAN Waste within Engineering Design and Systems. Digitizing Engineering Drawings e-BOM’s to flow through Drawing Checking and pass through to Manufacturing Engineering to the MBOM for Manufacturing use through automation. Developing current and future state processes. Implemented solutions to automate and remove pain points, through a To-Be Process map. Implementing LEAN methodologies. Eliminating Waste (Muda). Developing System Enhancements for SW Improvements, and utilizing JIRA.

Immunity Bio – San Diego CA 11/2022 – 02/2023

IT Lean Consultant – Identifying LEAN Waste within IT and improving the Help Desk and Incident Response / Security Operations. Held Kaizen meetings with IT staff to identify pain points in the current process. Implemented solutions to automate and remove pain points, through a To-Be Process map. Implementing LEAN methodologies, strategies and driving productivity. Eliminating Waste (Muda) and fostering DMAIC projects. Working within CRM to reduce clicks and keystrokes through automation. Developing System Enhancements for SW Improvements, SLAs, and KPI’s from JIRA data.

Tandem Diabetes – San Diego CA 05/2021 – 11/2022

Sr. Business Analyst II - Implementing LEAN methodologies, strategies and driving productivity. Eliminating Waste (Muda) and fostering DMAIC projects. Working within CRM to reduce clicks and keystrokes through automation. Developing User Stories for SW Improvements and working within JIRA to status improvements and testing options. Training team members in Value-Added and Non-Value-Added process evaluation. Knowledgeable in gathering and documenting requirements. A strong knowledge of the software development lifecycle. Implemented a LEAN/Six-Sigma way to evaluate Call Center performance by applying variance analysis techniques through Six-Sigma statistical practices. Improving operations through problem solving and Lean instruction.

Silicon Valley Bank – Santa Clara, CA (Contract). 102020 – 12/2020

Lean Process Architect implementing Process Improvements and documenting the International Banking new account processes, working within the Risk and Compliance groups to improve operations.

BMC – Atlanta, GA 5/2018 – 04/2020

Continuous Improvement Manager Managing / Implementing Improvement Projects in Finance and Accounting; responsible for Identifying Process Improvements, Robotics Automation and SW sourcing to standardize applications and realize $1.2 Million of Improvements.

Kaiser Permanente – Atlanta, GA 10/2017 – 5/2018

IT Consultant Specialist Lean Process Improvement Specialist implementing solutions within the IT Application Services group. Coordinating Process Improvements within 45 Application groups, including Help Desk, Claims, Membership, Incident and Event Management.

Incomm (Contractor) – Atlanta, GA 2/2017 – 10/2017

Oracle Process Improvement Specialist Lean Process Improvement Specialist implementing Oracle Financial solutions within the Finance group of Incomm. Working to develop Current State and Future State processes. Developed RACI of the organization and trained other Process members.

M-Squared Consulting – San Francisco CA 6/2016–11/2016

Business Process Consultant at Pacific Gas and Electric Company. Implementing LEAN Six-Sigma Improvements in the Super Gas Operations. Developing SIPOCs, Current State process maps, RACIs, to aid in the design of Future state LEAN processes. Using Kaizen meetings to determine solutions and improvements.

Building Materials and Construction Services (BMC) – Pleasanton CA 3/2015 – 5/2016

Director of Process and Optimization- IT Operations

• Implemented processes in support of the Net Suite ERP Modules (LTO, OTC, RTR, PTP, and CTC) and determined process gaps. Directed the documenting of current and future state processes.

• Instructed managers in LEAN/Sigma methodologies and implemented LEAN within the Finance, Accounting, Sales, and Manufacturing Operations.

• Defined Business KPI’s and Project managed the system and script testing for the NetSuite application and oversaw the deployment project plan. Directing team of Industrial Engineers and

AAA – NCNU 10/2011– 3/2015

Sr. Business Consultant III

Senior Business Consultant implementing LEAN practices within a transactional based service company, supporting AAA Operations, which includes 100 branch office locations and Auto Repair centers. Provided LEAN process designs, implementing improvements, meeting with sub-teams, providing hands-on support to operations. Responsible for project work plans, financial analysis, and out of the box thinking and solutions. Business Consultant working with Marketing, HR, Operations and Finance to effectively integrate A/P, A/R systems, Process documents, and member experience focused desktop procedures–

Zee Dynamics 10/2010– 8/2011

Program Manager

Program Manager for multi-million-dollar startup company, Responsible for the overall program Financials, Cost, Schedule, and technical project performance. Coordinating the efforts of Inventor/CFO and Engineers as we developed our patents for marketability. Performed program scheduling and reporting using MS project and served as IT Director for the company. Current efforts evolve around Product Testing, Business plan development, and financial positioning for Venture Capitalist and Angel Investors.

SUN Microsystems Inc. 10/2006– 06/2009

Lean Six-Sigma Manager

• Implementing Global LEAN/Six-Sigma projects for the company to achieve $150 million in expense reductions. (Achieved 3/2009). This was a Strategic Initiative for Industrial Engineering effort involving 6 Sigma projects, simulation modeling, cycle time and utilization, time studies development, cost analysis, process improvements, project management, and detailed data analysis for economic benefits (expense savings, implementation costs, and timing).

AT&T Corporation 01/1999– 10/2006

Associate Director - Industrial Engineering

• Statewide Project Manager and Subject Matter Expert supporting the CEO. Responsibilities for managing the statewide Six-Sigma Projects, which involved coordinating efforts with 32 Call General Managers and working to Implement Lean in Inbound and Outbound Call Centers and SMS Queues. Obtained my Six-Sigma Green Belt – AT&T 2005

• Developed breakthrough Labor Standards within an Incoming Call Center using statistical analysis and timing of variable call types, increasing the productivity by 40%.

• Project Manager for $165 million expense reduction Re-engineering effort. Managed a team of four Industrial Engineers, and 12 General Managers over four cross-functional service areas in CA for the business. Which involved detailed project scheduling and detailed analysis for financial ROI and benefits (expense savings, implementation costs, and timing), project

management, coordination with finance, and integration of the four project areas, for roll-up to report to the CEO of the company on a weekly basis.

• Managed a group of four Industrial Engineers in productivity improvements, time studies, cost avoidance, system enhancements, center consolidation, and cost avoidance projects. Evaluated and investigated new product introductions to solve transactional problems within our billing operations and recommended system and procedural enhancements. Lead project manager/scheduler for the effort that involved coordination of this 6-month project, determining resources; coordinating quality audits and reporting to the President of Consumer Marketing billing provisioning problems between across functional groups, and improved processing to reduce cycle time from 16 days to 3 days on the High-Speed Internet (DSL) product.

• Performed Statistical analysis and forecasting by regression to match demand for our provisioning services, prior to customers calling in to our call centers. Allowing increased utilization and scheduling of our resources.

EDUCATION/CERTIFICATIONS

• B.S., Industrial Engineering Kent State Univ. – Kent, Ohio

• DevOps Certification – March 2018

• ITIL Foundation Certification - Dec 2017

• PMP Completed 172 hours of Project Management Professional

• LEAN Six-Sigma Black Belt December 2014

• Agile – Certification June 2023

• Scrum – Training June 2023

Application SW, MINITAB STAT SW; SHAREPOINT, MS OFFICE (TEAMS, OUTLOOK EXCEL, ACCESS, WORD, PROJECT, POWERPT) MICROSOFT VISIO, Oracle, TABLEAU, PLUS; Intermediate SQL, PL, C++,

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