Payment Processing Financial Systems

ROGERS

VINCENT

**** ****** **** **.

Memphis,Tn 38125

Skills Summary

I’m highly motivated and ready to to handle all duties handed my way!

Education

Westwood College

Business Administration & Marketing Sales

Experience

Suntrust

PAYMENT PROCESSING SPECIALIST

10/2017 - 2018

Atlanta, GA

Research and Resolve Unapplied payments to clear unreconciled transactions

Respond to escalated inquiries from internal and external contacts

Experience with reporting including; trend analysis

Oversees the daily management and operations of the Cash Management team. Trains, educates and guides the professional development of new and existing staff. Ensures staff is informed and properly oriented on Freedom policies and procedures

Identifies critical issues and ensures they are addressed in a timely manner. Handles issues and problems escalated by team or other Managers. Escalates and reports issues to Management as appropriate

Manages daily bank deposits, wire transactions and exception processing

Ensures all financial transactions are posted timely, accurately and all accounts are properly reconciled on a daily/monthly basis

PAYMENT PROCESSING

REPRESENTATIVE

10/2013 – 04/2015

Atlanta,Ga

Oversees financial processing of both manual and automated processing functionality

Prepares and processes manual replenishments

Enters account update information

Opens, sorts, counts, and batches incoming payment processing mail

Processes exceptions, credit cards denials, incomplete applications, and incomplete transponder requests

Reconciles financial transactions

Process payments quickly and accurately

PAYMENT PROCESSING CLERK

08/2009 - 07/2013

Memphis,TN

Enter mail, fax, web and Western Union orders, perform Backorder Callbacks and/or catalog requests

Liaising with clients ensuring they are satisfied with the service provided, and if there are any issues ensure that they are escalated and resolved in a timely manner to client’s satisfaction

Execute Citi’s performance development framework responsibilities for directly managed staff

Compile department metrics and perform statistical analysis from customer and financial systems to be support department’s decision making process

Receives and processes basic and routine payments from policy holders and applies them to policies, contracts, and/or benefit plans

Contact this candidate