Customer Service Sales Associate

Neda Ahmadi

****,* **** **, ***** York, ON M*K*B*

+1-647-***-****, ***********@*****.***

HIGHLIGHTS:

More than 4 years in the customer service environment

Available to work flexible hours

Highly motivated, energetic, and able to troubleshoot sales inquiries

Ability to communicate with customers through electronic means or face to face

Able to work independently as well as in a team

Ability to work effectively in a fast-paced environment

Ability to calculate and account so fast

High Responsible with strong time management skills

Able to work in all types of weather conditions

WORK EXPERIENCE:

Sales Associate

Dream House Improvement, Toronto, Canada March 2023 — Present

·Consulted with customers and prospected to discover their needs

·Developed expert knowledge of product offerings to position products effectively to customers

·Able to handle customers' complaints in a calm and concerned manner

·Provided customers with accurate information regarding products, warranties, and services

· Suggested appropriate products and plans based on the needs of my customers

Customer Service Associate Jun 2019 — January 2023

Shahrvand stores, Tehran, Iran

Consistently held a position in the top 3 of our monthly sales rankings

Informed customers about product prices, details, and delivery

Promptly resolved all customer requests, questions, and complaints

Pulled daily sales reports and collated information for easy access to company staff

Developed and maintained relationships with new and existing customers

Trained new associates and conducted weekly meetings

Handled customer contracts, warranties, and customer payments

Product Re-Stocker

Hyper Market, Tehran, Iran January 2016 — April 2019

·Stocked and rotated grocery items as and when required

·Cleaned and organized the products and shelving

·Maintained back stock areas for groceries and replenished shelf supplies

·Assisted customers by answering their questions when needed

VOLUNTEER EXPERIENCE

Self-protection instructor at Shoaybi School, Iran October 2018 – February 2020

Volunteered to teach younger children how to protect themselves during the earthquake

EDUCATION AND CERTIFICATIONS

High School Diploma at Osveh School, Iran 2002

REFERENCES Reference available on request.

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