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Customer Service Human Resources

Location:
Cincinnati, OH
Posted:
July 25, 2023

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Resume:

Tracey S. Dykes

Human Resources Management

adyipf@r.postjobfree.com • 513-***-****

LinkedIn • Franklin, OH 45005

Performance-driven and dedicated professional with comprehensive experience leading human resource operations in compliance with company’s policies and procedures.

People-centric individual with expertise in directing recruitment tasks, providing personalized training to employees, and retaining quality workforce. Adept at driving change management activities, overseeing compensation and benefits programs, devising succession plans, and conducting performance analysis. Expert at determining improvement areas, recommending customized strategies, and executing appropriate actions. Skilled in generating reports, developing HR metrics, and establishing cohesive culture to accomplish key objectives. Proficient in employing leadership skills and cultivating significant relationships with key stakeholders.

Areas of Expertise

Employee Engagement & Retention

People & Culture Development

Recruitment & Training

Compensation & Benefits

HR Strategies & Projects

Payroll Administration

Customer Service & Satisfaction

Cross-functional Collaboration

Regulatory Compliance

Career Experience

ABX Air, Inc., Wilmington, OH 2014 – Present

HR Generalist Employee Relations

Serve as primary point of contact for employee inquiries, concerns, and grievances. Maintain positive employee relations by promoting a respectful and inclusive work environment. Collaborate with public relations team to ensure effective communication and representation of company's HR initiatives and policies to internal and external stakeholders. Oversee pilot recruitment process, including sourcing, screening, and selection. Coordinate with hiring managers to identify and attract qualified candidates. Issue employee identification cards and maintained accurate records of employees to streamline process workflows.

Utilized HRIS system, such as UKG to manage all aspects of onboarding, changes, disciplinary actions, time and attendance tracking, and employee records management.

Processed PRIA (Pilot Records Improvement Act) for drug and alcohol testing in compliance with applicable regulations.

Supervised data entry and record-keeping for Transportation Security Administration (TSA) ID searches.

Acted as backup to Designated Employer Representative (DER) for random testing coordination.

Organized advanced training programs for employees, ensuring timely and efficient delivery.

HR Contractor HR Generalist Short String 2013

Fostered supportive and inclusive work environment, ensuring compliance with labor laws and company policies. Implemented HR policies and procedures, while adhering to legal requirements and promoting consistent practices. Partnered with management to establish and enforce safety programs to ensure safe work environment for all employees. Offered monthly employee training programs, covering topics such as safety, diversity and inclusion, harassment prevention, and performance management.

Cooperated with insurance providers, medical professionals, and legal counsel to ensure appropriate management of workers compensation cases.

Deployed updated changes in employment laws and implement necessary changes to policies and procedures accordingly.

Liaised with management and union, while participating in negotiations, grievance procedures, and contract negotiation.

Administered workers compensation processes, including claims management, reporting, and return-to-work programs.

Managed updates and changes to the pay system, including salary adjustments, bonuses, and benefits administration.

Operated with union representatives and ensure compliance with collective bargaining agreements (CBAs).

EPIC Technologies LLC., Hillsborough, NJ 2011 – 2013

HR Generalist

Addressed employee concerns, grievances, and conflicts in a fair and timely manner. Prepared monthly reports on HR metrics, such as employee turnover, absenteeism, and training initiatives. Assisted in annual budgeting process by providing input on HR-related expenses and forecasting needs. Conducted performance reviews and provide feedback to employees in collaboration with department managers. Coordinated logistics for company meetings and events, including venue selection, catering, and scheduling. Served as facilitator for wellness programs, safety committees, and training initiatives.

Processed and administered various types of leaves, including Short-Term Disability (STD), Long-Term Disability (LTD), Family and Medical Leave Act (FMLA), Leave of Absence (LOA), and Workers' Compensation.

Receive training and actively participate in LEAN Manufacturing, Export Compliance, ITAR/EAR regulations, 5S methodology, and ISO certifications (ISO9100, ISO13485).

Provided customized guidance and support to managers and employees on HR policies, procedures, and best practices.

Supervised company travel arrangements, including booking flights, accommodations, and transportation.

Additional Experiences

HR Admin/HR Generalist, Wausau Paper Corp, Towel & Tissue, LLC., Middletown, OH

HR Assistant, The Sorg Paper Company, Middletown, OH

HR Assistant, The Gem City Engineering Co., Dayton, OH

Gained valuable experience in managing employee benefits and the associated processes at these organizations, while working with medical benefits and overseeing the management of various aspects regarding employee benefits programs.

Corporate Advertising Coordinator File Clerk Receptionist, Tri-State Semi-Driver Training - Corp Advertising Co, OH



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