Customer Service Representative

SUE NOLING

**** *** ***. * #***

Altoona, Ia ****9 515-***-****

****- ***** **** ******** ************ Hr Block

Set up appointments for clients

took payments from clients for services

Greeted Clients with appointments

Called clients to confirm appointments

2002- 2022 Foster/adoptive parent

Obtained cpr certificate

certificate for mandatory reporting

6 hours a year to maintain license

2007-2008 CUSTOMER SERVICE MIDWEST STAFFING

Emco Doors in the call center

Answer inbound phone calls

Enter orders into the system

Act as a liaison between customers, representatives and internal departments

2006-2007 SELF EMPLOYED SMALL BUSINESS OWNER

Obtained certificates in CPR and adult first aid, bookkeeping for business, mandatory reporting.

Received State Register Day Care.

Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.

Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances, including in initiating, promoting and maintaining strong interpersonal relations.

2004-2006 PROCESSOR STATE OF IOWA

Processed checks paying operating expense of Hoover Building

Assisted Supervisor with payroll and balancing accounts

Filing

1997- 2001 Customer Service Representative ING INSURANCE CO

Answered phone calls from clients and agents regarding annuity policies.

Completed Seven Habits of Highly Effective people

Completed annuity modules

Promoted from Service Center to Call center

Active in starting Problem Resolutions Department

Entered annuity applications into the computer.

Processed transfers. 1035 exchanges. Partial and full withdrawals.

1995 – 1997 CUSTOMER SERVICE REPRESENTATIVE AMERUS LIFE

Process transfers, 1035 exchanges, partial and full surrenders

Answered phone calls from agents and customers regarding policies.

Did corrections on tax forms

Education

AIB Business Management 1996-1997

Completed 2 quarters

Hamilton Business College Accounting Major 1988-1989

Honor Roll first quarter

Tutored

Completed 3 quarters

DMACC BUSINESS

CURRENTLY ENROLLED

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