Sara McGee

Branch Manager HR Consultant Profile

adyio8@r.postjobfree.com • 360-***-****

Linkedin.com/in/Sara-Mcgee • Olympia, WA 98512

Dynamic and growth-focused professional with extensive experience in operations management, sales, customer service, and accounting. Recognized for devising and employing strategies to drive operational efficiency and achieve desired goals. Adept at planning and arranging training sessions for new and existing employees to enhance performance and productivity. Experienced in providing advice to management on recruitment and selection, performance management, benefits administration, and grievances resolutions. Demonstrated ability to build relationships with managers, supervisors, employees, and other stakeholders. Expert at controlling operating costs, recommending innovative workforce solutions, executing unique budgeting procedures and guidelines, and preparing financial reports to achieve organizational objectives. Articulate communicator; exhibiting excellent organizational and interpersonal skills at all business levels.

Areas of Expertise

Branch Operations Management

Financial Reporting & Budgeting

Performance Enhancement

Budgeting & Cost-Optimization

Human Resources Management

Troubleshooting & Scheduling

Key Performance Indicator

Training & Mentoring

Continuous Improvement

Benefits Administration

Team-Building & Leadership

Revenue Maximization

Professional Experience

Walmart, Lacey, WA

Personnel Manager 2022 – Present

Establish and support competent, experienced teams through recruiting, training, and guidance. Coordinate with employees to regulate and adjust payroll deductions and personal information records. Organize and manage new hire orientations and benefits meetings to encourage productive workforce. Identify and address confidential/private matters to protect employee and workplace privacy. Formulate effective schedules to deliver best employee coverage for meeting business requirements.

●Proposed excellent recruitment and selection procedures to facilitate managers in analyzing employees’ performance and compliance.

●Reduced average number of training courses needed for conformance from 250 to 78.

●Introduced recruitment techniques for acquiring talented employees to optimize turnover rate from 121% to 103%.

●Increased number of students completing orientation academy from 62% to 96% of overall store population.

Manager 2020 – 2022

Set clear expectations and objectives that encouraged team members to deliver exceptional performance, maintain collaboration, and promote teamwork. Determined and resolved customer concerns and complaints for optimal customer service. Defined and executed innovative policies and regulations to guarantee performance enhancement. Established professional example and imposed employee adherence to company practices, policies, and procedures by observing activities, rectifying issues, and guiding managers. Managed accidents that happened to employees or guests by analyzing situations, offering assistance, and filling out forms.

●Conducted positive and professional mediation with employees to maximize productivity and output by recognizing problems and queries for attaining customer satisfaction.

●Devised exceptional customer service techniques and encouraged engagement behaviors through training in order to fulfill customer needs.

●Set targeted goals and objectives to measure training requirements, satisfy employees’ expertise gaps, and increase performance by arranging coaching sessions for employees.

●Provided work direction/management services to upgrade performance by supervising more than 100 employees.

●Presented as role model for employees by adhering to set practices, policies, and procedures.

●Ensured and retained site safety by applying advanced training and inspection strategies.

●Adopted best practices to confirm effective management of budget control measures to minimize resource waste and inefficiencies.

Front-end Manager, Yelm Lacey, WA 2017 – 2020

Administered cashiers and customer service management teams to guarantee provision of exceptional services and complete customer satisfaction. Generated detailed reports and presented relevant information regarding regular activities and feedback in front of general manager. Developed booking and appointment schedules to deliver customer-friendly and efficient business. Processed funds and current information to examine financial and administrative operations.

●Organized training and mentoring sessions for new employees on customer service and cash handling procedures.

●Determined and addressed customer complaints by directing and controlling returns and exchange processes.

●Oversaw all front-end operations to manage and smoothen customer flow on checkout lanes.

Assistant Manager, Eureka, CA 2015 – 2017

Facilitated store manager in monitoring and augmenting overall operational activities. Led talented employees’ teams and provided assistance to render exceptional performance and results. Resolved and mitigated customer complaints/issues in professional manner.

●Examined and expertly controlled inventory and stock levels to make effective and friendly ordering process.

●Ensured availability and premium product quality as per customer demands and needs.

●Introduced unique hiring processes and conducted training sessions to direct and assist new employees.

Front-end Manager, Chico, CA 2014 – 2015

Set and implemented front desk objectives and procedures to drive performance efficiency. Utilized excellent communication skills while responding to clients’ complaints and questions. Monitored front desk office supplies and equipment to maintain budgets, records, and contracts.

●Offered constructive feedback and guidance to evaluate employees’ productivity through training sessions.

●Welcomed and supported customers to create and sustain service focused environment within organization.

●Set project and target deadlines by executing effective plans in close collaboration with subordinates.

Accounting Manager 2003 – 2008

Produced comprehensive financial reports and records for store management as well as performed financial audits while adhering to accounting policies and procedures. Prepared bank deposits and cleared payments to meet tax obligations, while receiving and documenting cash, checks, and vouchers. Utilized accounting software to process accounting data imports and share settlement statements. Integrated physical and digital accounting records to verify secured data and information for future audits.

●Documented and summarized financial data to evaluate and resolve differences by utilizing journals and computers.

●Explored effective cost-saving opportunities to achieve maximum profitability in liaison with store manager.

●Developed annual budget to review and control operating expenses by working as team member.

Education

High School Diploma, Hearthstone Charter School, Oroville, CA, 1998