Customer Service Representative

Charles Jenkins

Bronx, NY ***** adyinu@r.postjobfree.com 917-***-****

Work Experience

Customer Service Representative

Dial America

Mahwah, NJ February 2021 - Present

●Assist customers with payment issues, process payments.

●Advised customers of time frames of notices due.

●Updated training guides, coordinate training sessions and facilitate New Hire assessments

●Handled escalation tickets surrounding incoming complaints.

Renewal by Andersen – Cranford, NJ

June 2020 – February 2021

.Assist customers with their windows and door needs.

.Educate Customers on the many variables of windows and their installation.

. Setup appointments according to the customers request according to the area they’re in.

.Make 30 – 60 calls a day

.Use systems Enable plus, ADP,Mitel, Microsoft windows.

.Knowledgeable of over

30 products of customer windows

.Knowledgeable of various working spectrums between Canada, California and

New Jersey.

Customer Service Representative

Bruni & Campisi - Elmsford, NY June 2019 to November 2019

•Assisted customers with their cooling and heating needs.

•Scheduled service appointments

•Explained the benefits of annual cooling and heating maintenance.

•Resolved customer issues with sound resolution.

•Handled customers inquiries.

•Handled customers escalations.

•Assist customers with all issues via phone support and email.

Customer Service Representative

Sun Joe / Snow Joe - Carlstadt, NJ

February 2018 to April 2018

•Assist customers with placing orders online

•Bill payment

•Track orders

•Trouble shoot with customer equipment

•Resolved customer issues.

•Handled customers inquiries with sound resolution.

•Handled customers escalations.

•Assist customers with their issues via phone support and email.

Customer Service Representative

Suez Water - New York, NY

October 2017 to December 2017

Assisted customer with technical support via telephone providing sound resolution

Accepted cash, check, debit or credit card payments towards customer accounts

Provided customer service in answering questions regarding customer account status

Scheduled appointments for in-home technical support in repairing equipment

Maintained backup secretarial support as needed for managers

Provided customer service in meeting and exceeding customers expectations.

Excellent sales and marketing telephone demeaner and customer relations expertise

Customer Service Representative

Cablevision - New York, NY

September 2007 to October 2016

Assisted customer with technical support via telephone providing sound resolution

Accepted cash, check, debit or credit card payments towards customer accounts

Provided customer service in answering questions regarding customer account status

Scheduled appointments for in-home technical support in repairing equipment

Maintained backup secretarial support as needed for managers

Provided customer service in meeting and exceeding customers cable installation and service

Excellent sales and marketing telephone demeanour and customer relations expertise.

Escalation desk: Responded to complaints for irate customers via phone and online chat. Prevented corporate escalations by providing a timely and suitable resolution.

Customer Service Representative

Cingular/AT&T - New York, NY

February 2004 to April 2007

Interfaced with business customers via telephone, email or correspondence

Listened to customer needs, evaluating options, and offered customer focused and cost-effective solutions

Provided quality service and support in a variety of areas for multiple analysis, equipment, roaming, features, wireless coverage, technical troubleshooting, and care account management

Monitored a first response and support for advanced services next generation data services Managed time and resources effectively by responding to dedicated business to business 800% in meeting teams and departments and regions

Maintained expert knowledge of all aspects of the wireless industry across multiple regions and markets

Provided consistent and accurate information to customers and preventing repeat calls

Utilized business tools effectively and not limited to billing systems, business customer databases, web tools, and emails

Partnered with business care teammates, marketing, sales inbound customer care, and receivables management to ensure customer expectations are met

Escalation Call backs: Responded to complaints for irate customers via e-mail and chat. Prevented corporate escalations by providing a timely and suitable resolution.

Education

High school or equivalent in Construction Technology

New York Technical Institute - New York, NY 1986 to 1988

Skills

• Communications: Proven communication abilities, both oral and written; a highly effective team player that understands the value of working with all levels of employees and customers

Highly organized, with great attention to detail and follow through

Computer knowledge Word for Windows (6.0 and Windows 98-01, Windows XP) Excel for Windows and Power Point, ADP, AMDOCS (OLT & Ready) Typing speed 35-40wpm

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