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Human Resources Customer Service

Location:
Haslett, MI
Posted:
July 25, 2023

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Resume:

OMASAN O. J. ERENSHEY

Mount Pleasant, SC 843-***-**** adyinr@r.postjobfree.com

Professional Summary

Skilled Human Research Co-Lead Intern, Front Desk Associate, and Current Student with sizeable experience in developing spreadsheets, managing a high-volume of inquiries, maintaining client data, and expanding accounts receivable/payable knowledge. Substantial experience in employee relations, HR information systems management, recruiting, data analysis, and human resources procedures. Exceeds expectations by building strong relationships with people at all levels of the organization.

Skills

Employee Relations & Life-Cycle Processes

HR Information Systems Management

Employee Relations, Satisfaction & Retention

State & Federal Regulatory Compliance

Human Resources Policies & Procedures

Recruiting, Screening & Interviewing

Orientation & Exit Interviews/Surveys

Online Research & Data Analysis

Proactive & Responsive Customer Service

Python, Excel, & Google Sheets

Work History

07/2023 to 07/2023

HR Coordinator – Reyes Holdings – Highland Park, Michigan

Collecting and verifying new hire documents

Ensuring compliance with employment laws, regulations, and company policies by maintaining personnel files, conducting audits, and documenting employee relation issues.

Supporting the performance review process by coordinating evaluations, creating and maintaining performance management records.

Human Research Co-Lead Intern – Braathe Enterprises – Saratoga Springs, NY 05/2022 to 08//2022

Co-led a team of 3 interns, attended networking events to make connections, and worked hands-on with clients.

Reviewed and implemented new orientation/onboarding and conducted performance reviews and exit interviews.

Assisted in recruitment planning and career-related research as well as reviewed resumes and made recommendations.

Researched and provided suggestions for freelance job opportunities and assisted in education and development.

Effectively managed tasks using online project management tools and completed projects including blog creation.

Accounting Intern – Trident Medical Center – North Charleston, SC 06/2021 to 08/2021

Developed spreadsheets to track, analyze, and report account receivable/payable information for management to review.

Designed new procedures to increase the efficiency of all administrative duties including filing and organizing records.

Continuously delivered high-quality customer service via email, phone, or in person to ensure a high level of service.

Demonstrated the ability to work efficiently on the flow of AR strategies, leading to a follow-up improvement of 8%.

Performed a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports.

Clerical Assistant – Loudoun Rheumatology – Leesburg, VA 08/2018 to 12/2018

Communicated with management on the needs or issues of patients as well as managed phones and back desk duties.

Facilitated, communicated, and collaborated with the healthcare team to ensure all compliance regulations were met.

Executed any departmental policies/procedures, ensuring perpetual readiness and compliance with all applicable rules.

Documented medical records according to established procedures and performed assigned work in a timely manner.

Assisted in the collection of data for the units, including patient satisfaction and other various forms of measurement.

Country Club Volunteer – Empire Sports – Daniel Island, SC 04/2017 to 04/2018

Scheduled golf events, packaged golf bags for participants, and unloaded trucks with equipment for designated events.

Strategically developed lasting relationships with all customers and associates through impeccable service development.

Successfully demonstrated awareness of company policies and procedures while applying strategic, sound judgement.

Efficiently helped staff during rush periods to foster and promote teamwork while providing exceptional guest service.

Communicated effectively with customers, co-workers, and managers to create a safe and enjoyable work environment.

Front Desk – Hope Clinic – North Charleston, SC 06/2017 to 08/2017

Verified authorizations, completed necessary medical forms for patients in a timely manner, and managed schedules.

Managed office tasks like answering multiple phone lines, completing insurance forms, and collecting medical history.

Scheduled all patients for follow-up visits with office and medical team as well as appointments with specialty offices.

Strategically investigated and resolved patient inquiries, concerns, and complaints in a timely, empathetic manner.

Answered all phone inquiries, collected co-payments, verified prior authorizations, and compiled all medical records.

Professional Affiliations

Future Leaders in Sports & Entertainment Organization – Michigan State University

Black Student's Alliance Organization – Michigan State University

Education

Michigan State University – graduated, Spring 2023

Bachelor of Arts, majored in Human Resources & Labor Relations and minored in International Development



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