Administrative Assistant Credit Balance

INGRID CHAMPAGNIE

******.*.******@*****.*** 954-***-**** Duluth, GA 30096

To utilize my skills within a progressive organizational environment, offering opportunities for growth and advancement where my skills will be valuable assets. Communicate efficiently and effectively as a team player. Excellent organizational skills and detail oriented. Resourceful and knowledgeable in the office environment, self-motivated and have the ability to rapidly learn new tasks.

Preparation and Processing of

Insurance Forms, Knowledge Of Managed Care and

Government Contracts, 10-Key, Able to Understand

and interpret Denial Codes, Medical Billing, Cpt

Coding, ICD-9 coding, Insurance Verification,

Precertification and Authorization, Medical

Terminology, Posting Insurance, and Interpreting

Explanation of Benefits.

Program evaluation

Accounts Receivable Collections Specialist Ranstad USA - Sugar Hill, GA 12/2020 - 01/2023 Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Accepted and processed customer payments and applied toward account balances. Worked closely with delinquent account holders to collect and reconcile accounts through approved channels. Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.

Advised delinquent customers on strategies for debt repayment. Contacted insurance companies to check status of claim payments. Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks. Overprovisions Specialist TeamHealth - Ft. Lauderdale, Florida 09/2006 - 11/2020 Duties include resolves problem credit balance accounts independently using sound judgment and following established policies and procedures, Organize workload to meet deadlines by processing payment corrections, refund requests and/or adjustment reversals in an accurate and timely manner, Prepare daily, weekly and monthly reports on the number of credit balance accounts resolved, the amounts of the resolution and specific account reports on researched but unresolved credit balances and Act as a backup resource in all cash posting functions to gain a good knowledge of credit balance causes as well as a reporting to the Cash Process Lead all repetitive errors.

Managed and resolved incidents according to service agreements. Facilitated productive clinical and technical customer relationships through intentional external communications. Identified opportunities to enhance specialization resulting in increased efficiency. Coordinated and managed various programs or projects to achieve established objectives. Employed refined project management skills for task completion. Summary

Skills

Experience

Processed and sent invoices, adjustments and credit memos to customers. Answered customer invoice questions and resolved issues discovered during invoicing and collection process. Investigated and resolved issues to maintain billing accuracy. Posting / Refund Specialist Davita/ Gambro Healthcare - Ft. Lauderdale, Florida 05/1999 - 09/2006 Duties include managing the daily operations of your assigned accounts, as well as the ability to work with and analyze trend financial data, responsible for processing overage amounts to insurance companies, patients or other entities, understanding of accounting, excellent research and analytical skills and excellent 10 key skills as well as presorting of all incoming mail, assignment, tracking, and reconciliation of accounts receivables batches received

Lastly I have an understanding of payments, denials and able to receive, track and verify electronic payments and denials through the Clearinghouse

Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers. Processed refunds on credit balances to maintain positive account relationships. Managed all payments processing, invoicing and collections tasks. Administrative Assistant CCCOM - Hollywood, FL 12/1996 - 04/1999 Developed administrative processes to achieve organizational objectives and improve office efficiency. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Provided secretarial and office management support while building cooperative working relationships. Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to prepare for payroll processing. Composed correspondence, reports and meeting notes. Prepared and prioritized calendars and correspondence. Scheduled appointments, meetings and events for management staff. Organized both physical and digital files and updated reports to coordinate project materials. McArthur High School Hollywood, FL 01/1994

ASM Clerical – Medical Billing/Coding

Hollywood, FL 01/1990

Diploma

References will be provided upon request

Education and Training

References

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