Customer Service Team Member

CHARLES PAVLOVICH CAM

713-***-**** *******.*********@*****.*** Houston, TX 77024

Dynamic, results-driven residential property management professional with over 20 years experience providing an entire real estate suite of services for diverse and extensive multi-family communities. Talent for cultivating and supporting community relationships, leading to high occupancy rates, minimal turnover and renewal of long-term leases. Keen ability to deliver rich solutions that increase efficiency, lower cost and drive growth.

CORE COMPETENCIES

Contract and Lease Negotiations Customer Service Oriented Vendor Service Management Marketing Business Development/ ROI Market Research and Analysis Budget Development and Forecasting Safety and Building Code Compliance Collaborative Communication Process/ Standards Improvements

VALUE DRIVERS

Recognized by peers and industry leaders for excellence in diligence, enthusiasm, productivity and professionalism as a two-time Manager of the Year award winner.

Steadfast leader, mentor and coordinator with a proven track record of revitalizing underperforming communities and building and guiding top-performing teams of up to nine members.

Initiates efficient multi-tasking abilities through a take-charge attitude, expeditiously organizing and delegating customer service responsibilities.

Proven record of effective short and long-range tactical planning and improving processes to achieve optimal profitability.

PROFESSIONAL EXPERIENCE

HM Equity Management, Houston, TX January 2020 to Present

Senior Property Manager

●Honored in 2020 as the recipient of the Manager of the Year award out of 13 candidates.

●Forge and sustain lasting relationships with key decision-makers to negotiate profitable contracts and secure long-term agreements in a 368-unit community.

●Drive revenues with a thorough understanding and analysis of the competition and enthusiastic support of company marketing programs.

●Develop, manage and monitor lease agreements and ensure compliance with all required governmental agencies.

●Skillful in generating accurate reports, financial and business analysis, bid submittals and annual budget forecasts.

●Effectively recommend and coordinate alterations, maintenance and reconditioning of properties as appropriate through close collaboration with vendors and regional controllers.

●Promote strong team building, motivating staff to achieve goals and maximize productivity.

BG Personnel, Houston, TX April 2019 to January 2020

Property Manager

●Instrumental in the smooth transformation process of newly acquired Greystar community additions to the Greystar way of successful property management.

●Initiated and maintained ongoing and professional relationships with tenants by addressing their needs and concerns in a prompt manner, resulting in tenants' satisfaction and high retention level.

●Accountable for accurate control and approval of procurement and expenditure processing, coordination with owner for the execution of improvements and upgrades, and lease renewal assistance.

●Fostered partnerships with marketing and leasing teams, ensuring optimal performance and profitability in leasing efforts.

●Provided knowledgeable support with the apartment turnover processes, managing vendors, scheduling, and performance of periodic quality inspections.

CHARLES PAVLOVICH

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Charles' Property Services, Houston, TX August 2012 to April 2019

Owner/Manager

●Realized the dream of owning a property management services establishment, writing business plans and setting strategies to raise awareness within the community.

●Illuminated the path to success by establishing positive customer relations, actively listening to the customer and team member needs, and suggesting positive solutions.

●Structured guidelines and procedures to reduce accounts receivable, better protect the legal standing of the company, organize in-house operations and improve company appeal.

●Analyzation and review of operating expense statements, ensuring compliance with lease obligations, providing expert oversight in evaluating and calculating budgets and rent increases.

●Administered team member performance records, providing individualized support, mentoring and motivation to set lofty, yet attainable goals.

●Identified and implemented individualized goals tailored to the needs and abilities of each community.

Venterra Realty, Houston, TX January 2009 to August 2012

Community Manager- 360 Unit Complex- June 2010 to August 2012

Community Manager- 282 Unit Complex- January 2009 to June 2010

●Singled out by peers and industry leaders, achieving the Manager of the Year award in 2012 out of 52 manager candidates nationwide.

●Owned the application process, waitlist management, adherence to selection policy, market rate approvals, processing of applications, and timely move-ins.

●Utilized industry specific software for accurate lease renewal tracking and assurance of maximum increase application to properties.

●Analyzed and updated weekly vacancy, notice to vacate and activity reports, submitting to superiors in a timely manner.

●Accountable for accurate review of lease applications and assistance with application verification processes.

●Performed consistent inspections of vacant units, ensuring move-in ready condition, coordinating additional repairs and touch ups when appropriate.

●Actively listened to tenant and leasing staff challenges, providing swift and positive solutions.

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EDUCATION AND TRAINING

Certified Peer Support Specialist

Certified Apartment Manager (CAM) Certification

United States Army, Fort Benjamin Harrison Personnel Administration Specialist Training

Robert E. Lee High School, Houston, TX Diploma

TECHNICAL SKILLS

Microsoft Office Applications Yardi OneSite ResMan Entrada

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