Customer Service Representative
Resume:
Malinda Joseph
Hueysville, KY, *****, US
****************@*****.***
Work Experience
Dec, 2022 - Mar, 2023
Customer Service Expert, Support.com, Inc.
Handles the needs of up to 50-75 members per shift, including customer service issues
Maintained a calm friendly demeanor with upset members to de-escalate stressful situations
Collected members information and scheduled them rides to any Medica covered service
Provided each member with a high level of service and support by following Hippa guidelines
Jan, 2021 - Jul, 2022
Customer Service Representative, Activus Connect
Complete contract forms and prepare change of address records
Answered customer calls promptly to avoid long wait times on hold.
Discussed customer's account and checked payment status. Provided primary customer service based on the IRS guidelines.
Jul, 2018 - May, 2020
Technical Support Representative, Teleperformance
Assisted with basic software and IOS issues
Served the customer by troubleshooting service problems, and help provide a better technological experience Diagnose and resolve service issues
Doing job in Technical Support
Walk customers through troubleshooting steps and setting up there internet connection
Resolving username and password problems,
uninstalling/reinstalling basic software applications. Efficiently evaluated and resolved [Apple] IOS technical issues Troubleshooting [IMac] desktops
Resolved issues related to all [Apple] devices.
Tier 2 support
Education
1996
Allen Central High School, High School in General Studies
Contact this candidate