Adel Nahshal

**** ****** **, *********, ** *****

Cell: 734-***-**** Email: adyilv@r.postjobfree.com OBJECTIVE:

To obtain an IT Support Specialist position with a forward-thinking technology driven organization that will allow me an opportunity for technical growth and career development. EDUCATION:

Harvard University Computer Science for Business Professionals, including six assignments 2023 Amazon web services (AWS) Training in Sysops Administrator 2020 Exin Global Certified in IT service management foundation based on ISO 20000 2015 Microsoft workshop plus Training in exchange server online troubleshooting 2015 Cisco Systems Certified in CCENT & CCNA interconnecting cisco networking. 2015 New Horizons Training MCTS implementing and managing server virtualization 2012 New Horizons Microsoft Certificate installing and configuring windows 2012 Ultimate Academy MCDST Microsoft certified desktop support technician. 2009 ICCL Academy Diploma in computer information systems 2005 SKILLS:

Technical support, Hardworking, Software Application, Communication skills, Troubleshooting & diagnose, Windows, Mac & servers Computer hardware & software, Attention to details, multitasking, Time management, Research & Analysis, Self-motivated, Problem solving, Microsoft & AWS technologies, Tech-savvy, Systems administration, Networking Fundamentals, ITIL Framework, GCC work experience. PROFESSIONAL EXPERIENCE:

IT Technical Support Specialist Zamil Industrial 11/2009- Present

• Achieved all IT service desk, desktop, helpdesk, network operations & services timely & professionally and obtained user satisfaction.

• Worked on effective ways to reduce the IT budget, cost & coaching employees in the effective use of IT services to increase their productivity, efficiency, and performance.

• Provided Tier 1,2,3 support & responsible for all IT equipment in sites managed, including video conferencing, voice, network mobility, Etc.

• Leaded less experienced & new IT staff for resolving incidents.

• Provided guidance and support to co-op students throughout their placement.

• Installed, configured, supervised, and maintained the computers, cisco IP telephones, network, systems, servers, access control, CCTV, wireless, time attendance, backup, migration, integration, clouding, setting up, Cisco Jabber, Cisco WebEx, VPN, VDI, Azure, nexthink, avecto, Etc.

• Directed inventories of licenses, software, hardware, and other IT supplies.

• 40% reduced the number of interventions with creating and implementing a new IT policy and procedures.

• Installed and updated software and hardware systems and acted as a contact point for staff and clients to resolve systems issues and guide.

• Provided testing and evaluation of new software, hardware & technologies.

• Diagnosed and resolved technical problems of 2500+ users' environment daily while achieving the maximum of resolved incidents over my objective.

• Ensured the highest levels of systems and infrastructure availability & performance.

• Performed local and remote troubleshooting through diagnostic techniques and pertinent questions to efficiently resolve technical issues.

• Managed and monitor all installed systems and infrastructure.

• Engaged & interacted with global teams for changes to the IT environment or planned releases.

• Provided front-end support for all user workstations & applications and provided day-to-day IT support to the corporate business—first and second level support to ensure business continuity.

• Applied troubleshooting user-level system and laptop problems, diagnosing and solving hardware/software faults, providing immediate resolution.

• Handled calls from employees on IT-related issues & took appropriate action.

• Ensured targets are outlined by the SLA and KPIs achieved.

• Was responsible for configuring phones for users, installing extensions, and solving user telephony issues.

• Preformed installation, maintenance, and support of IT equipment, including (but not restricted to) laptops, desktops, printers, scanners, thin clients, telecoms equipment, and workstations to the required specification.

• Supported the roll-out of new applications to users.

• Worked on carrying out and supporting the execution of change management requests as required.

• Created user attendance fingerprint and access cards.

• Supported system admins/engineers in backup tape rotation, server maintenance, Etc. PROJECTS:

• Microsoft Azure (VDI) 2020

• Nexthink 2015

• Cisco IP Telephone 2015

• BeyondTrust Privilege Management 2013

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